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DARCARS Honda of Fairfax
Fairfax, VA
484 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 484 reviews
October 27, 2023
Fairfax Honda is absolutely a great dealership. They treat their customers with respect and deliver on their promises. Customer service is perfect. They treat their customers with respect and deliver on their promises. Customer service is perfect. More
by dlbatthecove
Employees Worked With
Basky Nair, Mikael Ashine
October 13, 2023
I have purchased 3 or 4 cars or vans thru Fairfax Honda & have always satisfied The salesmen & service reps are excellent. I highly recommend them. & have always satisfied The salesmen & service reps are excellent. I highly recommend them. More
by Bamacintosh1@yahoo.com
Employees Worked With
Keith Derrickson
September 30, 2023
Pleasant and stress-free transaction. Our sales consultant, Z, was outstanding with getting us the best deal for our lease. The finance consultant, James, worked quickly and efficiently t Our sales consultant, Z, was outstanding with getting us the best deal for our lease. The finance consultant, James, worked quickly and efficiently to complete the paperwork to get us on the road to enjoy our new vehicle. More
by Iam Noone
Employees Worked With
Zhian Zhang and James Jones
September 28, 2023
Keith in the service department, did an excellent job of explaining my options for my brake repairs, the costs, how to apply my coupons, and had my car repaired promptly while I waited. Thank you for provi explaining my options for my brake repairs, the costs, how to apply my coupons, and had my car repaired promptly while I waited. Thank you for providing great employees and repair service. I also appreciate the reminder postcards re:maintenance. Thank you, Sherry Brennan More
by scbrennan2
Employees Worked With
Keith in the service department
September 27, 2023
Called service department yesterday, Sept. 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many HR-V owners having the same issue with their windshield. Then the advisor immediately told me to call my insurance provider since they will not fix the windshield. I told him that I saw many posts online about this issue for HR-V owners, and he said he cannot do anything about it and I should call my insurance provider. To think that this is the dealership where I bought the car last August 2022. It seems the service advisor does not care and not willing to assist me. I called Landmark Honda and immediately booked me an appointment for check-up and they said it is a known issue for most of HR-V’s bought from last year. You should not be hiring service advisors like that don’t know how to investigate or show the willingness to assist. More
by tantan.g
Employees Worked With
Service Advisor
September 22, 2023
I bought my CRVs from Fairfax Honda. I was assigned a service advisor for my new 2006 Honda CRV. He lasted about 2 months. The next service advisor lasted about 6 months. At last, Ke I was assigned a service advisor for my new 2006 Honda CRV. He lasted about 2 months. The next service advisor lasted about 6 months. At last, Keith Derrickson has been my service advisor for more than ten years. I've never had a problem with his recommendations and/or suggestions. Over the years, I saw several new service managers come to Fairfax Honda. Rosenthal Fairfax Honda should seek management candidates from within their organization. Keith Derrickson is worthy of an opportunity to prove himself in a management position. More
by soccerwalt2
Employees Worked With
Keith Derrickson
