DARCARS Honda of Fairfax

Excellent service. I highly recommend Fairfax Honda. The agent were very helpful and keep me informed. I highly recommend Fairfax Honda. The agent were very helpful and keep me informed. More

Amazing sales personnel. Would recommend this the dealership to everyone. Would buy a vehicle from again. Would recommend this the dealership to everyone. Would buy a vehicle from again. More

I have purchased 3 or 4 cars or vans thru Fairfax Honda & have always satisfied The salesmen & service reps are excellent. I highly recommend them. & have always satisfied The salesmen & service reps are excellent. I highly recommend them. More

Called service department yesterday, Sept. 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many HR-V owners having the same issue with their windshield. Then the advisor immediately told me to call my insurance provider since they will not fix the windshield. I told him that I saw many posts online about this issue for HR-V owners, and he said he cannot do anything about it and I should call my insurance provider. To think that this is the dealership where I bought the car last August 2022. It seems the service advisor does not care and not willing to assist me. I called Landmark Honda and immediately booked me an appointment for check-up and they said it is a known issue for most of HR-V’s bought from last year. You should not be hiring service advisors like that don’t know how to investigate or show the willingness to assist. More

TLDR: The dealership told me I needed my transmission replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. I have always taken my Honda Accord to the dealership and paid for all the recommended maintenance. But never again after my last visit! I took my car in because when I hit the gas pedal the car would rev but not really speed up. I shared with the service advisor Cesar that I thought there was a transmission issue and agreed to pay the $209 diagnostic fee. I got a call back that I needed an oil change and an engine clean for about $1000. I asked if they looked at the transmission which is the issue I originally brought it in for and it turns out they didn't (which is a little concerning).  When I got the next call back, they said I needed a new transmission for $8200 and potentially a new engine for $16,000 but at the very least the oil change and engine clean they had previously recommended.  This was surprising to me since my car has been well cared for and has only 75,000 miles on it. I asked if they had checked various potential other causes of the problem in the transmission but the service advisor (Cesar) was not able to answer my questions since he didn't perform the diagnostic. I asked if I could talk to the mechanic and he said he's too busy. Cesar routed me to his a senior service advisor (whose name I think is Thomas) who told me the transmission was definitely bad and I should not consider getting a transmission oil flush because it could make things worse. I had the car towed to another mechanic who did a transmission flush and oil change. The transmission flush and oil change fixed the problem. The car can easily switch gears without any problem. Over the last 3 weeks, I've driven several hundred miles and there is no more revving sound and the car smoothly switches gears.  When I called the service advisor Cesar to update him on my car, he transferred me to the same senior service advisor (Thomas?). I explained what happened, Thomas hung up on me! I emailed careteam@fairfaxhonda.com as suggested below but never received a response. More