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DARCARS Honda of Fairfax
Fairfax, VA
484 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 484 reviews
September 18, 2023
TLDR: The dealership told me I needed my transmission replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. I have always taken my Honda Accord to the dealership and paid for all the recommended maintenance. But never again after my last visit! I took my car in because when I hit the gas pedal the car would rev but not really speed up. I shared with the service advisor Cesar that I thought there was a transmission issue and agreed to pay the $209 diagnostic fee. I got a call back that I needed an oil change and an engine clean for about $1000. I asked if they looked at the transmission which is the issue I originally brought it in for and it turns out they didn't (which is a little concerning). When I got the next call back, they said I needed a new transmission for $8200 and potentially a new engine for $16,000 but at the very least the oil change and engine clean they had previously recommended. This was surprising to me since my car has been well cared for and has only 75,000 miles on it. I asked if they had checked various potential other causes of the problem in the transmission but the service advisor (Cesar) was not able to answer my questions since he didn't perform the diagnostic. I asked if I could talk to the mechanic and he said he's too busy. Cesar routed me to his a senior service advisor (whose name I think is Thomas) who told me the transmission was definitely bad and I should not consider getting a transmission oil flush because it could make things worse. I had the car towed to another mechanic who did a transmission flush and oil change. The transmission flush and oil change fixed the problem. The car can easily switch gears without any problem. Over the last 3 weeks, I've driven several hundred miles and there is no more revving sound and the car smoothly switches gears. When I called the service advisor Cesar to update him on my car, he transferred me to the same senior service advisor (Thomas?). I explained what happened, Thomas hung up on me! I emailed careteam@fairfaxhonda.com as suggested below but never received a response. More
by val
Employees Worked With
Cesar, Thomas?
September 05, 2023
I have used Rosenthal Honda for over 10 years and have always received excellent service. Everything is explained to me and I am given options - which service can wait and which needs immediate attention. always received excellent service. Everything is explained to me and I am given options - which service can wait and which needs immediate attention. I just purchased a service agreement for my new Honda Pilot. More
by Masthomas
Employees Worked With
Can’t remember the finance officer’s name.
September 05, 2023
Esslam was the salesperson that we worked with at the Honda dealership Rosenthal. We purchased a Honda CR-V for my mother-in-law, who is elderly. Esslam was first to greet us, eager to find our vehicle, Honda dealership Rosenthal. We purchased a Honda CR-V for my mother-in-law, who is elderly. Esslam was first to greet us, eager to find our vehicle, and was patient, kind, and understanding. Also, he worked with us to get us a deal with the manager on a car we liked. Thank you Esslam and Honda Rosenthal! More
by toan.c.ly
Employees Worked With
Esslam Shoura
August 26, 2023
The staff was very friendly and responsive to my questions and concerns. They worked with me to quickly purchase a car I found on website. questions and concerns. They worked with me to quickly purchase a car I found on website. More
by Minivan
Employees Worked With
Kahn and multiple team members
