DARCARS Lexus of Greenwich

They excel in the old bait and switch. NOT ONE ISSUE on the sales or finance terms were solid. They always came back with a worse price for the car, trade-in or interest rate... One example they use is the sales or finance terms were solid. They always came back with a worse price for the car, trade-in or interest rate... One example they use is unbelievably from the 1970's. They have permanently printed on the sales papers "$179 window etching". Then you tell them you don't want it. Then they do it anyway, and tell you they will just take it off YOUR DOWN PAYMENT! Which means you still pay for it. I could go on and on.. More

Lexus of Greenwich is truly a great dealership. They have a very knowledgeable and friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually w a very knowledgeable and friendly team. I never once felt 'pressured' to purchase my vehicle nor rushed to make a decision. Having someone actually walk me through every feature of my new car was truly a treat. I highly recommend purchasing a car from Lexus of Greenwich! More

We recently bought a pre-owned RX350 from Lexus of Greenwich and I must say that I was really impressed with the friendliness, politeness, technical knowledge and the customer service of the staff. I Greenwich and I must say that I was really impressed with the friendliness, politeness, technical knowledge and the customer service of the staff. I think I had the best car buying experience at Lexus of Greenwich than any other dealership. I highly recommend this dealership! More

After having visited the unprofessional, unfriendly Westport dealership, this dealership seemed like a savior, figuratively speaking. The salesperson approached me warmly and explained to me each and Westport dealership, this dealership seemed like a savior, figuratively speaking. The salesperson approached me warmly and explained to me each and every detail about each and every car that I was interested in. Then he accompanied me on test drives on all of those vehicles, and explained to me all the features that were there. In CONTRAST to the Westport dealership, this guy was explaining to me in great detail exactly why the vehicles which I test drove were recalled and what Toyota Motor Corp. has done to fix those recalls. After the test drives, even though it was closing time, he gave me quotes on all of the vehicles which I test-drove. He spent a good amount of time answering all of my questions. Overall, this was a great experience. More

I gotta say up front all seems ok. They talk about great customer service and how the customer and product represent them, etc. They failed huge on the morality and integrity barometers!!! They talk a great customer service and how the customer and product represent them, etc. They failed huge on the morality and integrity barometers!!! They talk a great talk but deliver CRAP... They lied as well failed on full disclosure. They contradicted themselves on so many levels. This was the total opposite of what you would expect from a high end venue with high end product. I would expect this shady service from a Chevy dealer not Lexus. STAY AWAY FROM BOTH GREENWICH and MT. KISCO LEXUS... There service, integrity and honesty have alot to be desired from the sales people right up to management. Its just sleeze better dressed with better product. BUYER BEWARE!!!!!! STAY AWAY, STAY AWAY.... More

I had to recommend Lexus of Greenwich and just write them a great review because I was so impressed with my last visit. I am a first time Lexus buyer so after doing much research on the internet my husband a a great review because I was so impressed with my last visit. I am a first time Lexus buyer so after doing much research on the internet my husband and I went to this dealership. We were approached immediately as everyone there was very friendly and willing to help us. I told Mike what I had in mind and that I had done the research on the internet before I came in. He commended me on being so efficient and worked with all the info I gave him. I walked out of there stress-free and had chosen the exact car that I wanted(Lexus IS) at a price that I didn’t even think I would be able to get. Very happy with my visit here, would definitely recommend. More

I dealt with Paul through a request for a quote on the internet. Paul responded quickly with the information I requested. We went to test drive a vehicle and he was low pressure and knowledgeable about ev internet. Paul responded quickly with the information I requested. We went to test drive a vehicle and he was low pressure and knowledgeable about everything we wanted to know. He even tried to think outside the box for us to meet our needs. My husband ultimately went with a pre-owned Lexus; Paul was able to help us with that as well. More

So surprised when I saw the last review as my experience was great. I have owned quite a few Lexus cars but this was my first visit to Lexus of Greenwich. I moved from New Jersey and that is where I purchas was great. I have owned quite a few Lexus cars but this was my first visit to Lexus of Greenwich. I moved from New Jersey and that is where I purchased all my previous cars. I traded in my IS250 for a new model and had no issues with the whole process. My sales person handled the entire deal completely straight forward. We did negotiation the pricing a little but that is expect. Got the my car and completed all paperwork a shy of three hours. More

Our experience with the sales in general is satisfactory. However the service experience is bad. one time we go for a regular oil change. Before the service, I called the office and have the service sched However the service experience is bad. one time we go for a regular oil change. Before the service, I called the office and have the service scheduled as well as get a loaner car. When we arrived, Elliot Seamark helped us. He first told us that there is no loaner car service for regular oil change and we have to wait for the service. I was surprised to hear that (because we have had loaner cars every service there) and questioned him on that. He then told me "ok, we can give you a loaner car, but need to charge 15 dollars" What kind of business ethics is this? We opted for waiting there and waited for 1 hour and 10 minutes. There is also price gauging there, in my mind. Regular oil change has been $75, and the guy charged me $95. I would recommend anyone to do the service at Toyota dealer, the charge there is $39.99 for the same service with free car washing. More