DARCARS of Fairfax

I would like to give a shoutout to the GM Nick, he is the best!! I bought a Cadellic from here a couple weeks ago and had problems with it.. I called and spoke with Nick and he fixed the car for me on the house, even though he went out of his way of doing that and after all that I didn’t want the car anymore.. Nick refunded me a full refund with no complaints. He loves making ppl happy and sastified. I really appreciate it!! If I do decide to go back there to look at another car, I’ll def be asking for Nick bc he’s so caring bout his customers. I can def trust his words.. Thanks again Nick!!

Disclaimer: I have BAD CREDIT! Obviously buying a car will be challenging to begin with. I get that! What I DON'T get is how having "2nd chance program credit" (yes, I was actually told this by the finance manager) caused me to get a HIGHER sales price than what was advertised and emailed to me! My other frustration with them was the fact that they lead me to believe a vehicle I was interested in was ready for sale, which it was NOT! My wife and I traveled to the dealership on THREE separate occasions yet the vehicle still wasn't ready. Not only that, but the terms (dn pymnt, etc) were agreed in a prior email, then when we get to the dealership we got the ol'fashion "bait and switch"! I only wish I read these reviews before I decided to waste our gas and time! #SODISAPPOINTED #neveragain

A quote from a used car dealer..."we will sell our mothers". AVOID THIS PLACE. Out of pocket so far, $835. Pending $993 front struts.

Darcars received a pre-buy inspection at a MINI dealer prior to selling me a 2009 MINI Cooper. They were made aware of more than $6000 worth of repairs that the car needed, including a failing turbocharger ($4400.00). Their cars are used and are sold as-is, but knowingly withholding this information is deceitful and disgusting.

Found car advertised on CarFax. Called and made appointment for specific vehicle and was told it was great and available. Drove 4 hours to find the car had broken Emergency brake, broken cruise control, and broken tank cover on something under the hood--I don't know what I was looking at but it was clearly cracked off. Salesman was young and not knowledgeable about basics and especially about this car though he had time to prepare for our appointment. He had to take every question to manager. When we reported broken cruise control after test drive, he went to manager and returned to tell us that manual transmissions cannot have cruise control, only automatics. !! Excuse me?? The manager had told him to tell us that misinformation (in case we were idiots and would just believe that, I guess). So any possible trust was lost. Many questions--many trips to manager, who never bothered to come to us himself. They did come down on price since we would have to make repairs. I dread my inspection and what more that will find. Would not recommend because of LYING by manager/salesperson, general lack of knowledge by salesperson, and ridiculously expensive processing fee which they flatly refused to explain to me.

Every negative review about this place is 100% accurate. We experienced everything described. I wish I had found this review site before we went there. This place should be closed down and better business bureau contacted by every person they have wronged.

BUYER BEWARE!!!!! It is so true what alot of other people are saying about this dealership. This place is a joke. They will pass inspection on a vehicle that fails miserably. I had to pay over $2000 for repairs. After buying vehicle and driving it off the parking lot the engine light came on. I live in Maryland so i had to get the vehicle inspected. It failed miserably. I contacted the customer relations director (who is replying to these messages on this site) and she said she is looking into the problem. Another lie. I have heard nothing back from her in over a week. This dealership is passing inspection on vehicles illegally. I am looking into what can be done with an attorney. Virginia law states the following 1) If a vehicle does not pass inspection the dealer has two choices, the vehicle may be repaired so that it will pass inspection or a rejection sticker may be placed on the vehicle and the purchaser must receive a written disclosure, prior to the sale, which shows the reasons why the vehicle did not pass the inspection. We feel the we were tricked to believe that the vehicle passed inspection, when it really did not. A Virginia Inspection passed sticker was fraudulently placed on the trucks windshield in place of the rejection sticker. We believe that had we not been from Maryland which required another inspection then we would not have known about the issues until it broke down months later. 2) A dealer or salesperson violating the Virginia Dealer Licensing Act may receive a $1,000 fine and the customer may return the vehicle. Whatever you do, do not buy from this place

Dear All, I am writing an honest review to help car buyers save their hard earned money. I bought a car a month back. First walked into the dealership and got a sales person. He was a nice polite guy. We looked at couple of cars and bought one the same day. I drove the car home. 5 miles from dealership car ENGINE LIGHT came on. Car starts vibrating from bottom. Then I realized why they couldn't do the emission test the same day. It was because of Engine Light Problem. Make sure all dealers will get the emission test done the same day before buying. If they say come after few days "DO NOT BUY THAT CAR". I called the DARCARS and they said they will fix the engine light. Took the car into the dealership to fix the engine light. The guy in the service department was very rude and acted as if he was doing us a favor. They fixed the engine light but the car still vibrates. VERY RUDE CUSTOMER SERVICE at service department. Loan Department: $499 Loan Processing Fee $1000 for warranty $800 GAP plan - Do not Buy This $500 Car Tax and Tag Fee I paid $800 for a GAP plan which is absolutely useless. Becareful and make sure you don't buy the GAP plan. Please read contract throughly. Do not sign without reading. I made the mistake and paid the price. Just pay for only what you need. Do not be scammed into useless add ons to the price of the car. Never Going Back. Hope this helps someone buying a car and save time and money. Car Buyer Fairfax VA

They sold m car which was already damaged and cheated me. These guys are cheap asswhole never trust them they screwed my life, I bought a BMW car for $15000 it's just a piece of crap

I usually don't write reviews but I felt like I owe the dealership something in return for doing an awesome job. My credit is not that great which is my fault and I was in need of a car and was turned down from mostly all dealership I contacted. I called darcars of fairfax and they sent me an application in my email. I was hesitant at first knowing my credit history but filled the application anyways . One hour later I got a call from the dealership that I am approved. I went in and bought the car which I still can't believe I can get . I owe you guys and will send my friends who are in need of a car.