DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Will at DCH, from your help selecting the right vehicle for my family to a purchasing process made easy and enjoyable, you truly are a great DCH team member. DCH you have a customer for life. for my family to a purchasing process made easy and enjoyable, you truly are a great DCH team member. DCH you have a customer for life. More

"Deceptive Practices, Unsafe Vehicle, and a Complete Breach of Accountability – Stay Away" I am writing this as a third and final public review before I escalate my case to formal regulatory and lega Breach of Accountability – Stay Away" I am writing this as a third and final public review before I escalate my case to formal regulatory and legal channels. I purchased a 2020 Chrysler Voyager from DCH Chrysler Jeep Dodge of Temecula on October 30, 2023. Within 48 hours, I experienced engine noise, warning lights, transmission issues, and HVAC problems. I immediately brought this to the attention of Manager Chris Pintado, who verbally assured me they would fix “all problems” without charge. Since then, I’ve had: • Multiple diagnostic visits • Zero permanent repairs • A $12,477.95 estimate for unresolved, compounding issues • Engine smoke entering cabin, transmission slippage, motor mount failures, structural body damage, and electrical faults I’ve driven back and forth, wasted countless hours, and provided the dealership with: • Video/audio recordings of issues • Conversations with service advisors • Photos, service dates, timelines — all fully documented' Instead of honoring their commitment, the dealership is now blaming mileage and time — despite me reporting these issues immediately after purchase. Many are now outright dangerous, violating safety and emissions standards. This situation constitutes a breach of implied warranty of merchantability under California law — the vehicle was not roadworthy at the time of sale. Further violations may include: • Failure to conduct a proper pre-sale inspection, as required for all used vehicles in California • Deceptive business practices under the California Business & Professions Code §17200 • Failure to disclose known mechanical defects • Negligent repair attempts, creating further safety issues As a former F&I Manager and Sales Manager myself, I know how these situations are supposed to be handled. This dealership has repeatedly failed to uphold even the minimum standard of accountability or care for consumer safety. If you are considering buying a vehicle from DCH Chrysler Jeep Dodge of Temecula, I strongly urge you to record everything, get all promises in writing, and do not trust verbal assurances. My experience has been financially and emotionally draining, and the vehicle remains unsafe. I am in the process of submitting formal complaints to: • CA Bureau of Automotive Repair (BAR) • CA Department of Consumer Affairs (DCA) • CA Attorney General • Federal Trade Commission (FTC) • Better Business Bureau (BBB) • Consumer Financial Protection Bureau (CFPB) If this is not resolved immediately, I am prepared to pursue legal action in California small claims court and or Civil Court Thank You Joe Laporta Furthermore, if any customers are experiencing issues, please contact me, I can help. 562-254-5266 joe@neisales.com joe@TheEpochTimesCA.com More

Adriano, Milano and their manager Ted were outstanding in customer service, attention to detail and listening to the needs of their customers. customer service, attention to detail and listening to the needs of their customers. More

Very welcoming and helpful. No hassle in what my family and I wanted to get. No hassle in what my family and I wanted to get. More

This is our 5th purchase from this specific dealership, we purposely go back for their amazing service and hard work. we purposely go back for their amazing service and hard work. More

All business no xx. As for me at least. I knew what I wanted and around what I wanted to pay. I came in with my prequalified contract and amount. Left with the car I wan As for me at least. I knew what I wanted and around what I wanted to pay. I came in with my prequalified contract and amount. Left with the car I wanted in the price ridge I wanted. More

Friendly, excellent customer service, and no pressure with trying to make a sale. Very knowledgeable. with trying to make a sale. Very knowledgeable. More

We loved how easy the process was,. Logan and the manager and the finance department did an amazing job.. They worked with us and kept us on our budget . They did excellent job Logan and the manager and the finance department did an amazing job.. They worked with us and kept us on our budget . They did excellent job More

I was extremely satisfied with the service at DCH Marty was honest and helpful throughout. was honest and helpful throughout. More

I appreciate the customer service provided and deal they gave me without any hassle or headaches gave me without any hassle or headaches More