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DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Temecula, CA

4.8
310 Reviews

26845 Ynez Road

Temecula, CA

92591

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Showing 310 reviews

May 31, 2017

Masters of Manipulation I called in to CDH to inquire about a Ram Promaster they had listed online. Steve "scuba" Scheunemann told me it was available and I scheduled a t More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Scheunemann
March 24, 2017

They murdered my car I took my 2005 PT cruiser in for service as it was overheating. They said the radiator was bad so I told them to go ahead and replace it. Received a More

by Mookieandfeba
Recommend Dealer
No
Employees Worked With
Roger chavez, Armel Abalos
February 26, 2017

Took advantage of a disabled person Sales guy Ryan Mistak took advantage of my disabled sister who signed her life away on %20 interest unknowingly. She wasn't in her right mind when she More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Mistak
Mar 13, 2017 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

This is very troubling to read, and I would like to speak with you as soon as possible to learn more about the situation. Could you please contact me at your earliest convenience? Sincerely, Ted Rapp, General Sales Manager, (951) 491-2128

January 05, 2017

Sales Misrepresentation Purchased my RAM at DCH Temecula, CA and was sold a maintenance package that I was told covered the first 8 scheduled services. The charge was $800. More

by pmartin58
Price
Recommend Dealer
No
Employees Worked With
Don't remember
November 22, 2016

Excellent I spent quite a bit of time looking for a truck to buy I finally found this dealership and they were awesome. The staff here at very professional and More

by Jorge1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Chavez
Nov 22, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

Hi Jorge, It's a great pleasure to read that our staff together while you looked for a truck. We're extremely grateful for business and look forward to helping your spouse get into a new car. Take care! Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

November 08, 2016

Most unprofessional dealership This dealership states they put customer service first.....not even close to truth. Fact remains they put their customers last....and only concerned More

by Katt0821
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave sargaent, ted rap, Jeff Daniels, Josh bolton, Mike Zermeno
Nov 08, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

This is extremely discouraging to read. Your opinion is extremely important to us, as we're always looking to grow as a dealership. When you have a moment, please contact me, so I can learn more about the numerous issues you faced. I hope to hear from you soon. Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

September 12, 2016

Great Experience all around!! From the minute we pulled into the lot, we were treated well! Francisco was our salesman... He is personality plus!! He made sure we were comfortable More

by JamieOz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Chavez
Sep 16, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

Hi Jamie, Thanks for this great review! We're so happy to hear that Francisco went above and beyond to ensure you had the best experience possible. Congrats on your new car and welcome to the DCH CJD of Temecula Family! Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

August 18, 2016

Terrible attitude from service writer My wife brought our Dodge Ram 2500 in for the airbag recall and asked if they could also reflash the Totally Integrated Power Module(TIPM) because the More

by Larryd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Casey
Sep 01, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

Hi Larry, We're disappointed to see that you didn't receive the quality service that people have come to expect from us. When you have a moment, please contact Service Director Mike Zermeno at 951-491-2151, as he'd like to learn more about some of the issues you faced. Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

August 06, 2016

Great sales service Went in looking for a car expecting to be there all day, but instead was out of there within two hours with the car of my choice 100% no pressure to b More

by Joe Oropeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Chavez
Aug 11, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

Hi Joe, We're extremely appreciative of this positive review and so happy to hear that Francisco provided you with a great experience. We'll be sure to share your comments with him and the rest of our team. We'd like to congratulate you on your new vehicle and can't wait to see you again soon! Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

Aug 12, 2016 -

Joe Oropeza responded

Forgot to mention John Holm Beck and the gentleman that wrote up all our paperwork it is a great team thank you all.

July 17, 2016

great Francisco chavez was super knowledgeable and helpful. Definatley would go back to him. I posted on facebook for all my friends to go to him when ready More

by krista123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
francisco chavez
Jul 21, 2016 -

DCH Chrysler Dodge Jeep Ram FIAT of Temecula responded

Hi Krista, Thank you for this positive review! Francisco is an all-star and we're so proud to hear that he provided you with an experience that you won't soon forget. Thanks for sharing your experience on Facebook with your friends too! We hope your new car is treating you well and should you ever have any questions, please don't hesitate to ask us or Francisco! Thanks, John Holmbeck General Manager jholmbeck@dchusa.com

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