DCH Chrysler Dodge Jeep Ram FIAT of Temecula

First class service I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars and trucks throughout my lifetime. I can honestly tell you that this was the most pleasurable, most hassle free auto buying experience that I ever had. From the moment I walked in the door, test drove the vehicle, negotiated an amazing price, and got through financing, the whole process took no more than an hour and a half. I was so surprised and I can actually say dumbfounded when they called my name to sign the paperwork and hand me the keys to my new truck. I kid you not an hour and a half they could not have been nicer, they could not have been more accommodating and concerned with my needs and my price range and they got me into the vehicle that I wanted! I drove all the way from Palm Springs to Temecula and Greg Carey the Fleet / internet sales manager had the truck set aside for me with my name on it so it wouldn't be sold until I got there. The truck was detailed, filled with gasoline and the paperwork was ready. All we had to do was agree on a price and I was out of there. Do yourself a solid and go see Greg and his team, and you'll have the best buying experience of your life I promise. Many many appreciative thanks to all the guys and gals there that made this such a pleasurable experience! More

Above and Beyond Service I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That being said, I am incredibly impressed with DCH Chrysler Jeep Dodge of Temecula. Jose is a true professional. He was incredibly patient and went out of his way to help (I'm not the easiest customer by a long shot). I got a car I never thought I would be able to afford and because of the level of service and professionalism, it was very easy. I will recommend DCH and Jose to anyone looking for a new car. More

Worthless Customer Service Made an appointment at 9am to look at a minor oil leak on a 2017 Fiat Spider. At 5pm no service whatsoever. I requested my vehicle be released back to Made an appointment at 9am to look at a minor oil leak on a 2017 Fiat Spider. At 5pm no service whatsoever. I requested my vehicle be released back to me because I did not want to leave it overnight to a dealership that cannot honor a scheduled appointment. Vehicle was brought to dealership washed and waxed by me. I picked it up 6 hours later FILTHY. Wherever they parked my car it was covered in tree sap dead leaves and ants crawling all over the inside and outside. Never again. The worst dealership in Temecula. More

The Worst service ever. Had my vehicle for a month. The real story: Took car into dealer on 3-2-2019 with a check engine light on and with code p3449. I did have the code pulled from the local dealer The real story: Took car into dealer on 3-2-2019 with a check engine light on and with code p3449. I did have the code pulled from the local dealer and it is an error code for solinoid #7 MDS System. 3-5-2019 received call that they will need to pull the intake manifold to check solenoid #7. 3-6 got a call that the solenoid and wiring was ok. Stated the pcm was bad and they would have mine rebuilt. 10 days later they called me again only after I had personally stopped by and asked what the problem was . They then called me back on 3-16-2019 and said the original computer was not rebuildable and that they will have a rebuilt one shipped out as soon as possible They then stated after getting a rebuilt computer that it was defective and it was showing another code not related to the original error code and they had to send it back. 3-28 and still no computer. 3-30-19 still no computer, They stated that they called company and no answer and they thought the company was avoiding their calls. I stated that if they could not get it fixed by 4-5-2019 I would have it towed back to my house. Finally on 4-2-2019. Pay close attention here Dealer called and said car was fixed. Further stated that they had to replace mds solenoid #2 because the 1st defective computer shorted it out. They did not charge me for the part $140..00 or for pulling the intake manifold for the 2nd time. Now for the kicker. If you look at the receipt above it states they took in the vehicle, tested it and recommended to replace solenoid #7 and PCM. This is so far from the truth as they pulled the intake manifold the 1st time and found no issue with solenoid #7. They stated in a recording I have that they replaced solenoid #2 due to the first computer damaged it. They had to pull the intake manifold off 2 times as stated in my recording. (which i have a link to if you want to listen to it) During this time all they did was lie and give me excuses why the problem was not fixed. I wonder if they actually messed up my computer when they were testing the mds solenoid #7 and that's why they said #2 was bad over the phone. I had asked for all the paper work for the work done and for each time they called with an estimate change. All I got was what is above. I was never asked to sign an initial estimate and they did not have a record of the 2 times they called me with a new estimate which by the way. By law and according to BAR they are required to have me sign the original estimate and that each time there is a change in cost they are required to note the time and date on paperwork and state who authorized the change. They did none of this . I asked for the documents and was told they are not required to give me details of the repairs. Then the real kicker. After getting my car back the a/c was blowing hot air. I took it back and they forgot to recharge the a/c after removing the intake manifold for the second time. Final thoughts. I will never take my vehicle to dch dodge in Temecula and you are being warned. Their service is the worst I have every experienced and I am 65 years old so I have had a bit of car repairs done in my time. Look at their Google reviews and you will see I am not the only one that has had a problem with them. More

They made it right Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous fail Be sure to ask for them by name. I did not think there would be a happy resolution to my issues with my new Ram 1500 Big Horn. After numerous failed attempts to resolve my problems, I was contacted by the sales manager, Ted Rapp. Within two days he had a resolution to my problem. He was extremely helpful and polite. Along with the salesman Dennis and Sarge in finance I was able to drive away with a working Ram 1500 4x4. I will only be working with these three gentlemen in sales on any future occasions. More

Chris is the BEST!!! I took my van in for service as it was having major issues. My mileage was 97K and I was extremely concerned that something would get missed and I wou I took my van in for service as it was having major issues. My mileage was 97K and I was extremely concerned that something would get missed and I would end up on the hook for it after my 100K mile warranty expires. Chris took the time to thoroughly inspect the vehicle and address all of my concerns. Not only did he ensure that all the requested repairs were completed, but he also discovered a potentially expensive issue I wasn’t even aware of and took care of it for me. I’m so thankful to Chris for making our family’s vehicle safe and reliable again. More

Great experience, can't wait to go back for our next truck! Jose is the reason I am driving a new Ram! I am a busy person, so I did some research before heading out to any dealership. I decided to check out the Jose is the reason I am driving a new Ram! I am a busy person, so I did some research before heading out to any dealership. I decided to check out the Chevy 1500, Ford F150 and RAM 1500, they are all good trucks, and to be honest I am a Chevy man, however I wanted to make sure I was investing in the right vehicle. I visited all three dealerships in the area, and while working with each salesman I received a call that required me to leave. At two of the dealerships, I could tell from the salesman that they didn't expect me back. I asked them both to please look through their inventory for specific features I was looking for, and some pricing. Both dealerships told me they would have to wait for me to come back before they did anything else so that 'they didn't waste my time', but I could tell they simply didn't want to waste their own time. My experience with Jose was completely different, I explained what I was looking for, and he walked me through the car lot and showed me the options and features available with some very extensive knowledge of both the 18 and 19 year models. Once again, I was called away, and had to tell Jose that I would try to come back later that afternoon. About 1 hour later Jose called me and said he found a perfect match in the overflow lot and asked when I would be able to come check it out. When I arrived back at the dealership, Jose had the exact truck with all the features I asked for, and with only 4 miles on it! Sometimes the decision to purchase is not only based on the product, but also the professional and personal character of the salesman and company staff! I will be going back when I am ready to purchase my next vehicle. More

Accommodating Chris helped me with some warranty work on my wife's jeep and was kind enough to fit my Ram truck in for a couple recalls to prevent me from having to Chris helped me with some warranty work on my wife's jeep and was kind enough to fit my Ram truck in for a couple recalls to prevent me from having to make another trip to the dealership. When the repair was complete with my wife's Jeep we thought there was some slipping on the clutch. He quickly had one of the technicians ride with us to check it out. It stopped slipping and the technician explains there could have been some oil that got on the clutch that caused the slipping but has since came off. More

Best service ever!!! Jordan was extremely helpful and polite. During the entire process he was very professional and had a good way of explaining everything to me so I und Jordan was extremely helpful and polite. During the entire process he was very professional and had a good way of explaining everything to me so I understand. There wasn’t any misunderstandings! Also, he never rushed me when we spoke and I always felt like a priority during discussions. Thank you for all your help! I will definitely be back soon! More