DCH Chrysler Dodge Jeep Ram FIAT of Temecula

Incompetent Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil change was completed. Also, they can’t seem to figure out why water drips onto the front passenger floor mat from (presumably) the AC system, it’s been like that since I bought the truck 2018 RAM 1500 Ecodiesel 4x4 Laramie More

Awesome I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked I first called the dealership before going in and spoke with Marty. I told him what I was looking for and I went in the next day. Of course I asked for Marty by name and he came out and showed me around. He showed me the cutest 2018 Fiat 500 Pop in Charcoal gray, within five minutes of my arrival. I had gotten there at 1:30 and left by 5:30. Full of information and a very pleasant experience along with my new Fiat. This was in April of this year, I returned with my daughter in July, again I went in looking for Marty and again he helped us and we left with a 2015 Kia Forte. Would I go back or recommend my salesman to anyone looking for a car. Yes, Marty at DCH. Thank you for making it easy to buy a car. Irene More

Amazing Salesperson! I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so I can't say enough about one of your salespeople, Robert Traver...my parents purchased a car from him and he was amazing! He was so patient..spent so much time with them....answering ALL the questions they had. He is so knowledgable about the cars and the purchasing process. Thank you Robert for being so honest and helpful! We will be back for any car needs we have and will defiantly recommend you! More

Amazing!! I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, al I had a wonderful experience! I was helped by Ryan Bishop, and he was nothing but wonderful throughout the entire experience. He was very thorough, all while being extremely kind! Highly recommend! More

Purchase of a new 2019 Dodge Challenger GT Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Huge shout out to Ryan Bishop who not only got us in to our dream car, but the level of service, integrity, and knowledge surpassed our expectations! Thank you Ryan we highly recommend you to anyone looking to buy a DCH vehicle. More

This dealer does not stand behind their product or customers I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 mon I bought a brand new Jeep from DCH Temecula. The buying process went smooth, but after that it all went down hill. After only owning my Jeep for 3 months I had to bring it to DCH for 2 dash lights that came on. My Jeep ended up being there a total of 11 weeks. FCA ended up buying it back, but DCH didn’t want to be involved with the buyback process at first. It wasn’t until I posted about the experience on local Jeep forums that DCH decided they wanted to help and facilitate the buyback. The service manager (Mike Z) was the only one at this dealer that stepped up and tried to make things right. I feel like throughout the whole process DCH was very unorganized and unhelpful. My service advisor (Rudy Morales) was hard to reach. I would, no lie, have to call and threaten to talk to a manager on several occasions just to get him on the phone so I could try to figure out what was going on with my Jeep. I even called and left a message for the general manager of the dealership at one point trying to get information about my vehicle because my service advisor was so unhelpful, but got no call back. When I finally did go to surrender my Jeep back to FCA, DCH had no idea where my Jeep was on their lot. The weekend manager had no idea the vehicle surrendering appointment was that day because Rudy never passed it on. In fact when he was talking to a service tech he stated “this is the second Rudy stinger I’ve had this morning”. Referring to the lack of Communication and organization. Took them about 30 mins to locate my Jeep. You would think a dealer would bend over backwards for a customer they sold a lemon to and try to make things right. Not DCH! There were speed bumps every step of the way with DCH. Glad to be free from DCH as well as FCA. More

Above average I lost count of the number of cars I purchased I'm, old, bald, portly and miserable especially when buying a car. By the time I left I felt like I w I lost count of the number of cars I purchased I'm, old, bald, portly and miserable especially when buying a car. By the time I left I felt like I was leaving my friends. Great group of guys. Thank you Mr Holmbek for the experience More

Oil change We went in to have the oil changed in our jeep, and see if our in cabin air filter could be changed also. Turns out our type of model didn't come with We went in to have the oil changed in our jeep, and see if our in cabin air filter could be changed also. Turns out our type of model didn't come with an in cabin air filter, but they cleaned the vents out the best they could. Only charged us for the oil change. Chris Bennett was as always kind and made sure our vehicle needs were taken care of in efficient manner. More

First class service I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars I don't do a ton of posting but I have to tell you all about my experience with this auto dealer! I am 57 years old and I have bought sold many cars and trucks throughout my lifetime. I can honestly tell you that this was the most pleasurable, most hassle free auto buying experience that I ever had. From the moment I walked in the door, test drove the vehicle, negotiated an amazing price, and got through financing, the whole process took no more than an hour and a half. I was so surprised and I can actually say dumbfounded when they called my name to sign the paperwork and hand me the keys to my new truck. I kid you not an hour and a half they could not have been nicer, they could not have been more accommodating and concerned with my needs and my price range and they got me into the vehicle that I wanted! I drove all the way from Palm Springs to Temecula and Greg Carey the Fleet / internet sales manager had the truck set aside for me with my name on it so it wouldn't be sold until I got there. The truck was detailed, filled with gasoline and the paperwork was ready. All we had to do was agree on a price and I was out of there. Do yourself a solid and go see Greg and his team, and you'll have the best buying experience of your life I promise. Many many appreciative thanks to all the guys and gals there that made this such a pleasurable experience! More

Above and Beyond Service I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That I'm never excited about the process of buying a car. I am a busy working parent with ZERO free time; which makes car shopping nearly impossible. That being said, I am incredibly impressed with DCH Chrysler Jeep Dodge of Temecula. Jose is a true professional. He was incredibly patient and went out of his way to help (I'm not the easiest customer by a long shot). I got a car I never thought I would be able to afford and because of the level of service and professionalism, it was very easy. I will recommend DCH and Jose to anyone looking for a new car. More