"Took care of the problem the first time.Three times I..."
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
"We had a great experience with Dennis and Cesar. We were..."
We had a great experience with Dennis and Cesar. We were treated respectfully (after having a terrible experience that morning at a different dealership). They gave us a fair trade in on our vehicle and really worked with us on a deal for a Pacifica. I never felt that typical "sales experience" that makes car buying so awful. There was minimal back and forth with pricing & we walked away feeling like we made a great purchase. I would highly recommend asking for Dennis if you're looking to shop here! Also had a great experience with Levi in finance.
"I live in Temecula Just purchase a 3500. Every three..."
I live in Temecula Just purchase a 3500. Every three years for me business l purchase the same truck this was the first time going to purchase from my neighbor hood dealership if you are a smart buyer don’t waist your time they don’t do invoice deals only pounders this is according to the sales manager