"I am a loyal customer to DCH Chrysler Dodge Jeep Ram Fiat"
My Daughter, DeeDee purchased a Fiat for myself a couple years ago. Since the purchase- I have been religiously going to Temecula for my service needs. I continue to go to Temecula, because I have the best service advisor! I get an exceptional customer service experience from Kevin Oakley each and every time. He always takes care of me! He goes above and beyond. He is friendly, knowledgable, and the reason my car is still running great!
Thank you for all that you do, Kevin!
"Not the first time this happened"
Sold vehicle that I was in the process of buying. No reflection on Robert Traver but a reflection on the management of this dealership. Based on other reviews this is not the first time this has happened and worse they couldn't provide me with a good explanation of why they sold it to someone that came in after me. You need to get a better procedure/process to avoid these issues. Our company purchases vehicles from both DCH and Paradise in Temecula, I will recommend we do not purchase any future vehicles based on the customer service I received.
- DCH is trash
Took my RAM here for two oil changes, waited in the lobby both times. And both times they left me sitting there for over an hour past the time the oil change was completed.
Also, they can’t seem to figure out why water drips onto the front passenger floor mat from (presumably) the AC system, it’s been like that since I bought the truck 2018 RAM 1500 Ecodiesel 4x4 Laramie