DCH is supposed to stand for Delivering Customer Happiness... But what it actually should mean is Don't Come Here.
I had the WORST car buying experience DCH Mission Valley. They were the first dealership we checked out because of Cotsco Auto and it will be the last time we EVER go there. We will never recommend this dealership to anyone and we will definitely warn people that Costco is connected to DCH Mission Valley for Honda's.
That's how bad the experience was.
DCH mission valley was our first dealership choice because we wanted to check out what Costco Auto had to offer. DCH Mission Valley was the dealership connected to Costco that had the 2021 Honda Odyssey.
I received an email from Anthony Alonzo, which I actually appreciated, because I'm an email person. He mentioned they had the car selected in stock(2021 black elite). I asked if they had a specific color(Gray) and his manager, George, responded that they had another model in Gray(the Touring) and asked if we were interested in considering that model.
We were considering the Touring and so I asked if we can come in to compare the two models. An appointment was set for 3:30pm Sunday, May 23rd.
Around 2:30pm, day of appointment, I receive an email from Anthony confirming the appointment because he wanted to be sure he set time aside to give me the attention I need. I confirmed.
We arrive at DCH Honda for our scheduled appointment and we are greeted by Richard Ramirez. We told him we've been in contact with Anthony and George and have an appointment at 3:30pm.
Richard then told us that Anthony didn't even come in to work that day, which was weird since he sent us a confirmation email an hour prior. Then he pointed at George and said "and George is over there helping someone else. So what are you looking for? New? Used?..."
We then had to explain to him the email conversation we already had with Anthony and George about comparing two models. He leads us to his desk where he GOOGLES "differences between Honda odyssey elite and touring" turns the screen around and says "well here's the differences right here". At that moment, I already knew that I did not want to purchase a car for that dealership.... Ever!
He then took us to look at the van in person. When we got to the vans. He pointed at it. And that's it. Literally pointed at it and said "here's the Elite and Touring". When I said that we want to see the differences he says, "well I showed them to you on the computer. I'm not sure what else you want to know."
We go back to the offices and he asked his other colleague if there are any 2021s available because what he showed us was a 2022. The guy said there were none and told them "well I wish Anthony or George told us that because in the email conversation the car selected was a 2021 and they never said that the car was already sold or unavailable." To my surprise, George was sitting at the desk too and he said he didn't know we were looking for a 2021 and he began to rudely question why we want a 2021 than a 2022 and said "well we can throw numbers around it doesn't matter if it's 21 or 22". I then said, already upset and disappointed, "Ok can we see the the vans in person? Can we see the inside and actually compare the differences. I want to see it." I had to ASK to see the cars! Shouldn't that be their job?
Richard says, "well I guess we gotta walk all the way back." So we walk back to the vans. He unlocks it, and that's all he does! He doesn't turn them on to show us anything in the van. He doesn't tell us about the features. We literally had to go on ourselves, looking stupid, figuring out the van ourselves. Richard then go back and forth to each van sticker reading the features, calling the difference out loud. He knew nothing and showed us nothing!
On top of that, Richard would squeeze between the vans making his shoulders hit the side mirrors with out a care. They do not care for their vehicles at all! Vehicles that people will be investing thousands of dollars.
We left already knowing we would never ever come back. I've already told all my friends and family about my experience and said to never ever go there and do not use Cotsco auto if they're looking for a Honda because they will be sent to DCH Honda. I have a friend looking for a Honda Pilot and I've already told them not to go to DCH and to go to the dealership we purchased our van... Chula Vista Honda who gave us 100% EXCEPTIONAL SERVICE.