DCH Subaru of Riverside

Overall a very good experience I am very satisfied with my purchase, and with the way I was treated at DCH. Before going there, I did a great deal of research on the 2020 Onyx XT, c I am very satisfied with my purchase, and with the way I was treated at DCH. Before going there, I did a great deal of research on the 2020 Onyx XT, contacted numerous dealerships all over SoCal and Arizona, to make sure I got the best deal. I was initially a little dubious about DCH's "We'll beat any deal by $500!" offer, and I was sort of irritated by all the "salesy" emails. But no other dealership could approach their price, and they also granted me more flexibility in payment options (credit card/check) than other places. When I went there to purchase the car, things started a little rocky, as my car was not there waiting for me as I expected. But Alex, my sales guy, and Sal and Mr. Edwards, sales mgr, went out of their way to make things right. This continued even after we were done, when my rental car agency messed up, costing me an extra 3-hr. drive home. Sal immediately offered to have his guys meet me halfway the next day, to save me a lot of driving. Alex is very knowledgeable and professional, easy to work with, and as a fellow off-road enthusiast, he gave me some great tips and advice on a few things I needed to know. Even now if I text him with a question, he responds right away. Bottom line: I got a price that several other dealerships closer to me said they couldn’t get anywhere near, DCH really worked with me to get me the vehicle I wanted, and I couldn’t be happier. I wouldn’t hesitate to recommend them to anyone. More

Sal was wonderful, went through all the details thoroughly, and made the process smooth and quick. After driving off the lot he made sure we knew we could always contact him anytime with any questi thoroughly, and made the process smooth and quick. After driving off the lot he made sure we knew we could always contact him anytime with any questions. More

First Vehicle Maintenance Our Crosstrek emailed us that it was time for it's first checkup. We scheduled our appointment online, which was easy and fast. We walked in, were ask Our Crosstrek emailed us that it was time for it's first checkup. We scheduled our appointment online, which was easy and fast. We walked in, were asked for our keys, and off they ran. We waited in their waiting area, watched big screen Netflix, had choices of coffee, hot cocoa, pretzels, danish cakes, and water. Our car was ready in just over an hour! A great experience with a super group of service representatives. Our first four visits for maintenance are at no charge!! Thanks, DCH Subaru of Riverside!! More

Car purchasing was non-stressful with good price and service I was able to get complete information on the car I was interested in via online, corresponded with the sales representative, arranged for both paperw I was able to get complete information on the car I was interested in via online, corresponded with the sales representative, arranged for both paperwork and test drive at my house, reached a good agreement on price and service and completed the purchase at my home, all without visiting the dealership. I felt comfortable with the process and the sales rep spent close to two hours with me, both on paperwork and on the test drive and orientation to the vehicle. I"m pretty sure I got one of the best prices available in my area for this vehicle and I'm quite happy with the car. Haven't tried the service yet, but I expect it to be good. Had one issue with delay of completed paperwork being timely mailed to me, but I did get it after some persistent requests. That was the only glitch and at this time I would purchase again from this dealership. More

This review is for Marvin at the service center. He’s very thoughtful and courteous. It’s not a state of the art facility but the people really do improve the experience. very thoughtful and courteous. It’s not a state of the art facility but the people really do improve the experience. More

Friendly efficient service personnel I was in and out in hour! The guys at the service desk were great, and the waiting room was well stocked with snacks and drinks. I was in and out in hour! The guys at the service desk were great, and the waiting room was well stocked with snacks and drinks. More

Great service from the service dept. got me in and out. Will definitely come back when I need service. Will be recommending to other Subaru owners Will definitely come back when I need service. Will be recommending to other Subaru owners More

I purchased a 2020 Subaru Forester and was in and out within a couple hours -Fair negotiation and low pressure esp if you know what you want. within a couple hours -Fair negotiation and low pressure esp if you know what you want. More

Another great Experience Recently purchased my 4th Subaru from DCH and I again found the staff to be friendly, helpful and informative. Brian has moved from Sales to Service a Recently purchased my 4th Subaru from DCH and I again found the staff to be friendly, helpful and informative. Brian has moved from Sales to Service and continues to do a great job in his new role. Amin has been at the dealership for all my purchases and has contributed to making them all a pleasure. Milthon offered valuable suggestions during the process of making my most recent purchase. Chris (in the parts department) goes the extra to get answers to my questions. More

Friendly Staff Staff is always friendly when I take my Impreza in for service and they area always willing to answer all of my questions that I may have. Staff is always friendly when I take my Impreza in for service and they area always willing to answer all of my questions that I may have. More