DCH Subaru of Riverside

Wait time extremely long, even with an appointment. Issue 1: Arrived at the service location and waited in the car, as requested by a sign outside the service trailer. 10 minutes later someone finally Issue 1: Arrived at the service location and waited in the car, as requested by a sign outside the service trailer. 10 minutes later someone finally came out after a bypasser told them we're waiting in the car. Issue 2: Took 2.5 hrs. for oil change and multipoint inspection, when they initially said it will take 1 hr., even with an appointment. Issue 3: It took 45 min. for Subaru shuttle to pick us up, even though we were only 10 min. away and there was no traffic and alerted them to send the shuttle as soon as possible so I can make my apointment. Issue 4: technician didn't look at the heater issue as I requested. More

Super easy and quick experience Pleasure being at the dealer. Spoke and was helped with the managers the were incredibly friendly and helpful with everything I needed. The salesmen J Pleasure being at the dealer. Spoke and was helped with the managers the were incredibly friendly and helpful with everything I needed. The salesmen James Montfleury and Nick Valencia was also a huge help with all the questions I had there were no issues what so ever. I would certainly return to purchase another vehicle again. More

Well taken care of Took care of service quickly and professionally. Expressed concerns and they handled it quickly and had manufacturer cover costs. Painless and very pr Took care of service quickly and professionally. Expressed concerns and they handled it quickly and had manufacturer cover costs. Painless and very prompt. Was very happy. More

Great! Great service, nice accommodations, friendly people. Was in and out quickly. Drinks and food were supplied. Magazines and television to entertain. Great service, nice accommodations, friendly people. Was in and out quickly. Drinks and food were supplied. Magazines and television to entertain. Smiles on everyones faces. More

Great service! When I arrived, I was taken in to go through what I needed done. They set my expectation as far as time and what they would be doing, and went above When I arrived, I was taken in to go through what I needed done. They set my expectation as far as time and what they would be doing, and went above and beyond to take care installing my front license plate for me. Everyone was very pleasant, and they were done early, a first for a car dealership! I will definitely be going back!~ More

Excellent Subaru Service Team My service advisor’s Ruben and Chris provided me with stellar Subaru related customer service, making it easy for me to decide to return time and agai My service advisor’s Ruben and Chris provided me with stellar Subaru related customer service, making it easy for me to decide to return time and again for service. More

Oil change, rotated tires , throttle body service The staff is friendly and knowledgeable. I was treated fairly and quickly. All work was done to my satisfaction.I plan to continue using DCH service f The staff is friendly and knowledgeable. I was treated fairly and quickly. All work was done to my satisfaction.I plan to continue using DCH service for my Outback and my BRZ. More

Getting 30k checkup Work done quickly and professionally with a smile. I am a little perturbed though that you're asking me for a review and you're not accepting the numb Work done quickly and professionally with a smile. I am a little perturbed though that you're asking me for a review and you're not accepting the number of words that I'm putting in here and wasting my time! More

Great customer service Chris is great. Honest and forthright but at the same time courteous and understanding. I appreciate working with him and hope he gets a raise. Is thi Chris is great. Honest and forthright but at the same time courteous and understanding. I appreciate working with him and hope he gets a raise. Is this 25 words yet?? More

Professional work and great customer service My experience with DCH Subaru of Riverside has been positive since my first encounter with them. The sales manager worked with me until both he and I My experience with DCH Subaru of Riverside has been positive since my first encounter with them. The sales manager worked with me until both he and I were satisfied with the deal. Service individuals have always been polite, professional and speedy. I heartily recommend DCH. More