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DCH Toyota of Torrance
Torrance, CA
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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765 Reviews of DCH Toyota of Torrance
September 10, 2025
I recently purchased a used Toyota Highlander and, knowing it’s an older model, I’ve been diligent about getting it serviced and cared for properly. Unfortunately, my recent experience at Toyota Torra knowing it’s an older model, I’ve been diligent about getting it serviced and cared for properly. Unfortunately, my recent experience at Toyota Torrance left me deeply disappointed and concerned for my safety. I brought my vehicle in because I noticed an oil leak, despite having just gotten an oil change, a new oil filter, and ensuring the car was safe to drive at a Toyota dealership in North Carolina less than a month prior. I scheduled an appointment and was assisted by the assistant manager NESTOR LOPEZ. From the start, the interaction was unpleasant—he was dismissive, unhelpful, and made me feel as though my concerns didn’t matter. Despite my appointment, I ended up waiting over four hours. When I returned, I was told that they “couldn’t find where the oil leak was coming from,” that my car was “a mess underneath,” and all they could do is clean the bottom and add a $15 dye test. For this, I was charged $235. I asked about my safety driving the car with an active oil leak, and NESTOR LOPEZ simply told me to “drive it 500–1000 miles and come back to recheck”. He brushed off my questions and showed no concern for my safety or the fact that I had just paid Toyota North Carolina a significant amount for related work only weeks earlier. His attitude was rude, and his comments about “that’s North Carolina, this is California” were unprofessional and dismissive. The worst part is this: the work they claimed to have done was never done. When I got home, I checked under the hood, and nothing had been cleaned as they said. A trusted family friend, a mechanic, inspected it and immediately found the real problem: two pipes soaked in oil from a transmission leak. He also discovered that my transmission fluid was completely empty—a serious safety hazard that Toyota Service never even checked. This means I was charged hundreds of dollars for nothing, left with a dangerous and unresolved problem, and treated with complete disregard by the assistant manager, NESTOR LOPEZ, overseeing my service. Had I not had someone else check my car, I could have easily destroyed my transmission or been stranded on the road. I trusted Toyota because I believed going directly to the dealership would mean quality care and genuine concern for my safety. Instead, I left feeling dismissed, overcharged, and extremely unsafe. It is unacceptable that an assistant manager would provide such poor service, fail to ensure even the most basic checks (like transmission fluid), and treat a customer with such disregard. More
by ahernandezfatima
Employees Worked With
Nestor Lopez
July 24, 2025
I bought a battery from this dealership with a 84 month warranty. They will not honor it. I explained in detail how this battery doesn't work at a higher elevation. They would like me to put a new water p warranty. They will not honor it. I explained in detail how this battery doesn't work at a higher elevation. They would like me to put a new water pump in. I laughed. Are you joking so you can tell me in 6 months when it doesn't work that I have to buy new one. What kind of dealership behaves in this manner? More
by Frank
Employees Worked With
Clara Serna, Margaret Kang
June 03, 2025
I brought in my brand new 2024 Toyota for its first scheduled maintenance, and the car was in perfect condition prior to the service. Immediately after the maintenance, the headlight completely stopped scheduled maintenance, and the car was in perfect condition prior to the service. Immediately after the maintenance, the headlight completely stopped working. We contacted the service department right away, but they claimed that the issue was caused by rodent damage that "coincidentally" occurred at the exact same time as the maintenance. Despite the vehicle being under a two-year warranty, they refused to cover the repair. At first, they quoted us over $700 to fix the headlight. After lengthy discussions, they offered a so-called "favor" by giving a discount—bringing the cost down to over $400, which is still completely unacceptable for a brand-new vehicle under warranty. As a result, I had to use my husband’s car to commute to my job at the hospital, while our two young children had to walk home from school with him for over half an hour. This situation was both disruptive and stressful for our entire family. This experience has been deeply disappointing. The service department was dishonest, dismissive, and unprofessional. I brought in a perfectly functioning vehicle for routine maintenance and ended up with a major issue that they refused to take responsibility for. More
by drlovesunshine
Employees Worked With
Manny Pena
May 01, 2025
Daniel is the GOAT. He communicates very well. He helped prioritize the recommendations. I only service my car at Torrance Toyota because of him! He deserves a big RAISE He communicates very well. He helped prioritize the recommendations. I only service my car at Torrance Toyota because of him! He deserves a big RAISE. More
by Stephaniecuevas70
Employees Worked With
Daniel Poplar , Daniel Poplar
March 13, 2025
They always offered a grata service. But the girl who assisted me this time Needs a little bit of customer care . Smile once in while . But the girl who assisted me this time Needs a little bit of customer care . Smile once in while . More
by realestatepledge
Employees Worked With
Margaret Kang, Daniel Poplar, Amy Rodriguez, Bryan Yoshida
