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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,427 Reviews
Call Service Center (845) 288-1303

4,427 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 25, 2025

Joe was great! He was able to get me the car I wanted at a price that worked for me. He was knowledgeable about Toyota specifically the Highlander. He was able More

by ASTERLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Joe could help you find the perfect Toyota Highlander at a great price and make the process efficient. Your recommendation means a lot to us! Enjoy your new car, and we’re here if you ever need anything else.

July 25, 2025

Visited the dealership for recall matter. I was late due to traffic jam. Despite being 15 min late, I was able to keep appt made 3 wks prior. Mathew was absolutely professional, pleasant t More

by karentillman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad Mathew was able to accommodate you despite the delay and that his professionalism and pleasant demeanor made a positive impression. We agree—he’s truly an asset to our team! We appreciate your kind words and look forward to serving you again.

July 23, 2025

The experience was excellent as usual The car was taken care of in a reasonable time frame More

by KDATT1
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Fusaro
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Jul 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear your experience was excellent and that your car was taken care of in a timely manner. We appreciate your continued trust and look forward to seeing you next time!

July 23, 2025

Very easy process from check-in to vehicle being ready! Love the video inspection with details. I'm looking forward to scheduling the recommendations provided by your mechanics. Thank you DCH More

by jenuine1430
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jul 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear the process was smooth from start to finish and that you enjoyed the detailed video inspection. It's great to know you're planning to schedule the recommended services—our team is here whenever you're ready. Thank you for choosing DCH.

July 22, 2025

It’s where I refer all of my people to and I’ve always had a great experience thank you again More

by JAMAALC1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jul 22, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your continued trust and referrals—it truly means the world to us! We're thrilled to hear you've consistently had great experiences. We're always here for you and your people—thank you again for the support! 🙌

July 22, 2025

Lauren has been a pleasure to work with. service tech has kept me informed as to needed service which I have been uding More

by ELIZABETHPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're happy to hear that Lauren has been a pleasure to work with and that our service technician has kept you well informed about your vehicle’s needs. We appreciate your trust and look forward to continuing to assist you!

July 20, 2025

The greeting was friendly and my job order was processed efficiently. The time I waited for completion was more than reasonable More

by EDCARLTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a friendly and efficient experience, and that the wait time met your expectations. We appreciate your visit and look forward to serving you again!

July 19, 2025

Took it in for recall very prompt service. Men are really nice there. I’m actually going to look at new cars tomorrow. More

by nlsupportsvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re happy to hear you received prompt service for your recall and that our team made a great impression. We look forward to helping you find the perfect new car tomorrow—let us know if there’s anything we can do to assist!

July 19, 2025

I didnt like that you guys started to charge me $40 ! ! Just to rotate my tires especially when you have it up on the lift anyway! Other places do ut for free when i get oil changes at Monro or Mavis. More

by STRETCHFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 18, 2025

Work was performed in a timely manner and cost was right at estimate . My truck rides nice . Nice job . More

by BONESAWSRDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed on time, within the estimated cost, and that your truck is riding smoothly. We appreciate your trust in us and look forward to helping you again in the future!

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