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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,377 Reviews
Call Service Center (845) 288-1303

4,377 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 10, 2025

Joe Degroodt was wonderful! Best salesman I've ever experienced! I am very happy with my new car. More

by Amanda Arriaga
Recommend Dealer
Yes
Employees Worked With
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 08, 2025

Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

June 07, 2025

The service was quick and flawless I dropped it off the night before. I received a video showing my car and I picked it up More

by R.W.KOZA
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jun 07, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear everything went smoothly and that you enjoyed the service video. We appreciate your trust and look forward to seeing you next time!

June 07, 2025

Oil change and tire rotation 1:30 minutes had to come back because some how the tech pushed the disc protector plate and it was rubbing against the wheel making a loud metal to metal noice had to loose w More

by ERIK.GANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

DCH Wappingers Falls Toyota responded

Erik, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 07, 2025

I had a good service appointment today. Got what needed to be done and got in and out quickly. More

by burnsmoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re glad your service appointment went smoothly and you were in and out quickly. We appreciate your business and look forward to serving you again!

June 07, 2025

Great followup and support on ordered parts and installation using service plan Prompt service and easy to work with More

by dskoogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team provided prompt service and thorough follow-up on your ordered parts and installation through your service plan. It’s our pleasure to make the process easy and convenient for you. We appreciate your trust and look forward to assisting you again!

June 06, 2025

Every one was great… done in good time… great attitude…thank you all for you assistance. More

by deb1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear everything went smoothly and that our team provided great service with a positive attitude. We truly appreciate your kind words and look forward to helping you again in the future.

June 06, 2025

I think the finance process was too slow. I have not used the service dept yet but most dealerships service is usually must higher than local mechanics More

by NZEPHIR18
Service Time
Recommend Dealer
No
Employees Worked With
Avi Avitan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 06, 2025

Promp, curious,professional, kind people at Dutchess toyota, wouldn't have bought or had service by another dealership More

by Mike nuzzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loosmane Dessources
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

DCH Wappingers Falls Toyota responded

Mike, thank you so much for your kind words! We're thrilled to hear that our team at Dutchess Toyota made such a positive impression. Your loyalty and trust mean the world to us, and we're honored to be your go-to dealership for both sales and service!

June 06, 2025

Well, they have really nice people they’re working they get the car in time they fix it. They update me for everything and let me know really quick as soon as they finished so I can go pick up the car. Tha More

by Antonjo_vuktilaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that our team kept you informed and had your car ready on time. Providing quick updates and great service is what we strive for. We truly appreciate your feedback and look forward to seeing you again!

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