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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,388 Reviews

4,388 Reviews of DCH Wappingers Falls Toyota - Service Center

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July 15, 2021

Communication was poor. Wait time was long. Not convinced I really needed the extra work on my car they suggested. Cost was higher than expected. More

by CAT12510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Jul 20, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

July 15, 2021

Jason was great and the work was done faster then they said it would be. Peter in sales is always a pleasure. I thought $100 for an oil change was a little steep. More

by ROY_BELL62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in service , Peter Raymond
Jul 16, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It sounds like Peter and Jason were able to assist you and make your experience a good one!

July 14, 2021

There is no reason to write 25 words on this dealership/ it suffices to say they are excellent- The requirement to write 25 words is obnoxious and totally out of line for whoever wrote this program. I could More

by mcaleavey07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evin Calderon, Kathleen Crosbie, Allison Croshier, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
Jul 15, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the five-star review!

July 13, 2021

DCH was fast and efficient. They promised it would be ready in less than 90 minutes and kept their word. It was easy and convenient. Definitely going back. More

by A Castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
Jul 14, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're so pleased to know you had such a great experience working with our team and we hope to see you again soon!

July 10, 2021

Brought car in for the recall on the airbags. Everything went well. Car was done in no time. Excellent service. PS: chairs in waiting room are so comfortable. Wish I had one at home. More

by carwaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience! It's a pleasure to know our staff was able to assist you and make your experience a memorable one. We truly appreciate your kind words and hope to see you again soon!

July 10, 2021

Very friendly. Went in to have my car serviced for the first time and Mathew was very polite and kind. This was my first time getting my car service and he took care of me and made sure everything went we More

by SARAH.E.SEIFERHELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Jul 12, 2021 -

DCH Wappingers Falls Toyota responded

Sarah, thank you for the exceptional feedback! We're so pleased to know you had such a great experience working with Matthew and we hope to see you again soon!

July 10, 2021

Always friendly and knowledgeable. I feel very Always friendly and knowledgeable. I feel very comfortable having my car serviced there. Evan my consultant helps me with scheduling my Apts. He is More

by judabraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jul 12, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback regarding your recent experience with us!

July 08, 2021

Ben, you and everyone at DCH Toyota are GREAT. Thank you for excellent service. It is so nice to know and trust my car needs will be accomplished with a smile. More

by CINDYGM333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gasiunas, Pinkal Patel, Evin Calderon
Jul 08, 2021 -

DCH Wappingers Falls Toyota responded

Cindy, we truly appreciate you taking the time to provide an excellent five-star review! It's a pleasure to know our team could assist you and provide you with outstanding service. We look forward to working with you again in the future!

July 08, 2021

The service (this time) was professional, friendly and complete. They didn't try to sell any extra products. And, absolutely no 'attitude' detected or displayed! More

by jdeloren77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! We truly appreciate your kind words and look forward to seeing you again soon!

July 07, 2021

Staff and personal are the best. The price not so much. Not sure when a oil change and tire rotation costs 145 bucks? 9 months ago it was 90 bucks. More

by sb576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Jul 12, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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