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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,486 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,486 Reviews of DCH Wappingers Falls Toyota - Service Center
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July 01, 2021
It’s always a pleasure doing business with DCH Toyota. Everyone is nice and knowledgeable and I would recommend this place to family and friends. Everyone is nice and knowledgeable and I would recommend this place to family and friends. More
by MELISSACC1221
Verified CustomerEmployees Worked With
Cannot remember her name but she was real nice
June 30, 2021
EVIN is the best!!! Every time I come there it's like seeing family...Smart. Efficient and they put up with my sassyness. :) Everyone in the service department is great seeing family...Smart. Efficient and they put up with my sassyness. :) Everyone in the service department is great More
by TAMAR.LEVY
June 28, 2021
rep was polite, efficient, and answered my questions. dealership/service department area was clean and well lit , everyone was covid pro-active. i will certainly come back dealership/service department area was clean and well lit , everyone was covid pro-active. i will certainly come back More
by georgepschmidt
Employees Worked With
Evin Calderon
June 25, 2021
It is a very friendly staff at Toyota. I recently purchased a car and a truck from them and my wife and I are very happy with them. I have other family members that purchased vehicles here and are al purchased a car and a truck from them and my wife and I are very happy with them. I have other family members that purchased vehicles here and are also very happy with their purchases. Getting repairs done is very organized from appointment to walking out the door. Also the dealership is very clean with a nice waiting room with a great coffee machine!! More
by JOSEPHCAMPANELLA64
Employees Worked With
Evin Calderon
June 24, 2021
In the past they have been great, but this last service sucked; and unfortunately the one time it sucks is the one you remember the most. I received a recall notice so I called to schedule the fix, they sucked; and unfortunately the one time it sucks is the one you remember the most. I received a recall notice so I called to schedule the fix, they did not have the part, they’ll call me when its in; ok. 2 months later I go in for an inspection, service guy mentions the recall and I say “yeah, I know, you guys were gonna call when the part is in.” Well part is in, nice, no call. (Strike 1) Schedules me for following week, explains its a 2 hour gig, I pick 10am. Cool Next week, I drop it off, 10am, different service guy, tells me 12:30-1:00; ok, I leave. Service guy calls me less than 5 minutes after I leave, says they’re a bit busy, might take a little longer, like 2- 3pm! I was like xxxx, ok, but it can not be any later, I work the graveyard shift, I have to get some sleep! (Strike 2) Don’t you know, this F’ing guy called me at 5:23PM !! I was not pleased, I was not picking it up at that time, and made arrangements to borrow a vehicle to get to work. (Strike 3) I was gonna talk to a manager but I was SO pissed that I decided not to for fear I was going to lose my xxxx. Even took 2 weeks to cool off before writing this review; still bothers me. So, yeah, they’re usually good, don’t know what happened that day, I guess you do take a chance anywhere you go, but statistically the odds are better here. More
by Hek
Employees Worked With
Can’t remember his name
June 22, 2021
Although the service person who called me was very nice and apologetic, my work was not able to be done. I dropped it off at 11 a.m. and the paperwork showed they did not have the part needed. Then I was a and apologetic, my work was not able to be done. I dropped it off at 11 a.m. and the paperwork showed they did not have the part needed. Then I was assured they did have the part. 6 HOURS LATER, the service person called to tell me the part they had in stock was cracked so they couldn't fix it. I was told I could leave it over night and they would try the next day. HE was very nice, but I cannot be without a car in the area I live in. So, I went to pick up the car. My ride got me there at 6:02, 2 minutes after service closed. I asked for my car at the desk and she told me it was out front. I walked the whole parking lot and could not find my card. The poor girl working the desk had to go out in the back, find my car, and get a salesman to drive it to the front where it was supposed to be. Every person I encountered at the dealership was very nice and very helpful. Evan even told me I don't need to make an appointment and can come just bring the car in, so that was very nice. I just would have liked to know this earlier, having been without a car for 7 hours and no work done. This is not the first time I brought my car to be worked on at DCH Toyota only to find after several hours that they did not even have the part. Not run very efficiently for such a big dealership.... More
by MELANIEPALAZZOLO
Employees Worked With
Evin Calderon
June 18, 2021
Nothing but the best service. My service guy was Evan and mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as t mechanic was Matt and both professionals and made life easy. They were very helpful throughout and made sure to get me back on the road as fast as they could. More
by joeglickman1011
Employees Worked With
Matt Cservak , Evin Calderon
June 16, 2021
81 minutes for an oil change and tire rotation is ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half ridicuious and so is the price of $140.46 way to much i will be using my own mechanic im sure it will cost less than half More
by ern864
Employees Worked With
didnt get his name
