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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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December 31, 2020

Pleasant people , but 1 1/2 hr to rotate tires 🙄🙄🙄 to long . Stop over scheduling . Blah blah blah blah blah blah Blah blah blah blah blah blah Blah blah blah blah blah blah More

by katied77
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us was less than satisfactory. On behalf of the dealership, we do apologize and would like the opportunity to speak with you. Please call us at your earliest convenience at (845) 288-0892.

December 30, 2020

Great dealership! I have been coming to DCH Wappingers Toyota for 10 years since moving to the area. I have had nothing but positive experiences with their service department and buying my Prius and now l More

by remicas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayme Irkliewsk, Evin Calderon, Kathleen Crosbie
Dec 31, 2020 -

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words and your loyalty to our dealership over the years!

December 30, 2020

Great job When in for fuel pump replace recall.Job was Great job When in for fuel pump replace recall. Job was finished as promised and the service dept also took care of a TSB I had asked about. More

by GREHFELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Halstead
Dec 31, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 30, 2020

The service center is to commercialized its like an assembly line I don’t really like going there anymore. And the chairs in the waiting room are not comfortable at all. More

by sendithere1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us was less than satisfactory. On behalf of the dealership, we do apologize and would like the opportunity to speak with you. Please call us at your earliest convenience at (845) 288-0892.

December 29, 2020

I have reach out to the service manager to talk about how feel taken advantage of concerning the work and the charge. I have not heard back. More

by mstamac
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Tiffany Moreno
Jan 05, 2021 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us was less than satisfactory. On behalf of the dealership, we do apologize and would like the opportunity to speak with you. Please call us at your earliest convenience at (845) 288-0892.

December 28, 2020

The dealer/service is close & convenient. I got an appt within 3 sat myself and was able to wait for the car. Positive attitude of staff & clean comfy waiting area are a plus. More

by suedoyle1
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Dec 28, 2020 -

DCH Wappingers Falls Toyota responded

Sue, thank you for the positive feedback regarding your recent experience with us! We're so pleased to hear you had a pleasant experience at our dealership!

December 26, 2020

This was my second BEST experience buying a car (RAV4 Hybrid from DCH). The first, was buying my previous car from them (Prius C). So grateful for the ease, stress and haggle less experience with them. T More

by Juan-Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeem Randall, Juan Padilla
Dec 28, 2020 -

DCH Wappingers Falls Toyota responded

Juan, we truly appreciate your kind words and your loyalty to our dealership! We hope you love driving around in your new RAV4!

December 24, 2020

Jason was super helpful, the experience was fast and professional. The Lyft to and from home was also seamless. Car was immediately running smoother after the service More

by JNIEWIAD
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 28, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 23, 2020

Good service techs. Friendly service advisors. Clean comfortable waiting area. Clean restrooms. Good explanation of service required and services completed. Service is completed in a timely manner. More

by Dartthecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

December 23, 2020

Evin isn't a great service department employee! Always has the customer in mind & willing to help them. He is very knowledgeable, a gentleman, & friend! More

by mostrans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Dec 24, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the positive five-star review! It's a pleasure to hear Evin was able to assist you and make your experience an enjoyable one!

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