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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,408 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,408 Reviews of DCH Wappingers Falls Toyota - Service Center
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October 21, 2020
The service department did a great job with my car. They were able to get me in and out in a timely manner. I wish you offered more outside seating. were able to get me in and out in a timely manner. I wish you offered more outside seating. More
by ksaunders0
Verified CustomerEmployees Worked With
Maybe his name was Joe.
October 21, 2020
On 10-19-20 I brought my vehicle to dch Wappingers for a factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. factory recall. While I was there I requested a nys inspection. The factory recall for the passenger front airbag went without incident, no problems. I was then approached by Evin from the service department who stated to me that my vehicle could not pass the inspection due to a broken plastic tab which is attached to the drivers side headlight assembly. I asked him what it would cost to replace the assembly. His response was $419.00 dollars.I obviously declined. He then informed me that the low beam headlight bulb on the passenger side was not working and should be replaced. I did agree to the replacement bulb. when it came time to pay at the cashier I was told that the bill for the replacement bulb was $54 dollars and change. When I questioned the bill Evin came back out and explained that the bulb cost $16.95 and the service tech gets $33.00 for labor plus tax thus totaling $54 dollars and change total. My argument was if I had known ahead of time the expense of the bulb I would have changed it myself. It takes about 2 minutes to change a headlight bulb. I reluctantly paid the bill because my argument fell on deaf ears with Evin. I then left the building to retrieve my vehicle. When I reached the vehicle I noticed my headlights were left on along with the fog lights even though the car was parked. Upon entering my vehicle I noticed that the passenger seat had debris left on it from the recall Replacement. There was also a couple of items on the floor of my vehicle which were in the glove box when I arrived there. Why? Needless to say I will never patronize dch Wappingers again.later that day I took my vehicle to another establishment and passed the inspection with no problem. 2021 was the year I was going to purchase a new Toyota from them but not now after this horrific experience. I’ll switch to Honda moving forward. More
by gmjm22
Employees Worked With
Evin Calderon
October 20, 2020
I was solicited by Toyota to schedule a service on my 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I d 2018 Highlander lease. Upon arriving, I was told that my ToyotaCare coverage had expired and that I would be responsible for the service charges. I didn’t think this was very fair. Toyota could have solicited me for the service prior to my ToyotaCare coverage expired, or have at least called to inform me of changes to my coverage. Allison was more than understanding and she made repeated attempts to speak with her sales manager regarding my concerns. In the end, Toyota agreed to cover all my service charges and even covered the cost of my state inspection. I really appreciated their excellent customer service and look forward to returning to Wappingers Falls Toyota for service appointments in the future. More
by jfulton86
Employees Worked With
Allison Croshier
October 16, 2020
Great service. Always get me in when I call. People are friendly and knowledgeable. Work is done quickly and professionally. It’s always a pleasure. friendly and knowledgeable. Work is done quickly and professionally. It’s always a pleasure. More
by rst89
Employees Worked With
Other Employees :
Evin Calderon, Kathleen Crosbie, Allison Croshier, Lindsay Mahavik, Mike Giordano, Alicia Verven, Michael Cimorelli, Donna Nuesslein
October 15, 2020
I think a concerted effort is made to cater to the needs of the customer. Since other dealerships are in the area it is important to remember that loyalty is fostered by good service. of the customer. Since other dealerships are in the area it is important to remember that loyalty is fostered by good service. More
by AJPACK
Employees Worked With
An employee with this email(Imahavik@dchwa...) provided an elevated level of customer service. Please try to keep someone of this caliber in your employ., Michael Cimorelli
October 13, 2020
They were able to find the recall parts needed, been unavailable sure g covid 19 F ast courteous, professional polite service.hepes me get problems resolved thanks. unavailable sure g covid 19 F ast courteous, professional polite service.hepes me get problems resolved thanks. More
by kwhalen3629
October 13, 2020
I am new to owning a Toyota. I purchased a 2013 RAV4 from my Momand needed quite a few repairs. I am extremely happy with my service experience!! my Momand needed quite a few repairs. I am extremely happy with my service experience!! More
by TLGUADAGNO
Employees Worked With
October 13, 2020
My tacoma had a transmission flush and everybody I dealt with was polite and quick. Waiting area is clean and enough space to safely distance with was polite and quick. Waiting area is clean and enough space to safely distance More
by ACCENT35
Employees Worked With
Kurt, Allison Croshier
October 13, 2020
Very accommodating making the service appointment. Service was done promptly. Waiting room very comfortable. Staff were all friendly and cheerful in addition to their efficiency. Service was done promptly. Waiting room very comfortable. Staff were all friendly and cheerful in addition to their efficiency. More
by RICH9654
Employees Worked With
Keith Halstead
October 13, 2020
I think the quality of work could have been better.There where scuffs and small scratches around the area where drip mouldings were replaced.The length of time it took could have been less also. where scuffs and small scratches around the area where drip mouldings were replaced.The length of time it took could have been less also. More
by Timb
Employees Worked With
