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DCH Wappingers Falls Toyota - Service Center
Wappingers Falls, NY
4,343 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,343 Reviews of DCH Wappingers Falls Toyota - Service Center
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August 18, 2020
Friendly; helpful; but a bit slow. 1 3/4 hours for routine maintenance. Nothing to drink in waiting area, not even an available vending machine. routine maintenance. Nothing to drink in waiting area, not even an available vending machine. More
by MICHAEL.COOK
Verified CustomerEmployees Worked With
Kathleen Crosbie
August 18, 2020
Great service. And lovely people. Accommodating with my schedule. The online app is also very convenient and user friendly. I reccomend this dealership to everyone. schedule. The online app is also very convenient and user friendly. I reccomend this dealership to everyone. More
by chris.taibi
Employees Worked With
Kathleen Crosbie
August 18, 2020
Great service department. The check in was fast, and Michael Giordano was very friendly and knowledgeable. Received the car back in the time that was quoted. Michael Giordano was very friendly and knowledgeable. Received the car back in the time that was quoted. More
by rknpp8
Employees Worked With
Mike Giordano
August 18, 2020
Picked up my new Avalon and left on vacation. The 2nd day I had my new car the tire pressure warning light came on and stayed on for my entire two weeks away. I sent a text to my sales person but did not hea I had my new car the tire pressure warning light came on and stayed on for my entire two weeks away. I sent a text to my sales person but did not hear back. I brought the car to service and was treated brashly by the service rep and was told it would be a few minutes. After a forty minute wait the car was ready. Not only does it show a lack of quality check that a brand new car should have all 4 tires significantly under inflated and not give me any confidence that the Nitrofill which I paid for is even in the tires but then to be treated poorly by service is not a good combination of events. More
by POSTROVSKY
Employees Worked With
Tiffany Moreno
August 17, 2020
Service department was nice, no waiting to speak to person to check in my car for service. They did the service I asked for & provided car back to me at time promised. person to check in my car for service. They did the service I asked for & provided car back to me at time promised. More
by ccrylen
Employees Worked With
Mike Giordano
August 17, 2020
I'm very pleased with this dealer. They have service on Sunday, which works great for me. I'm in and out in less than an hour. So far so good. I'm happy. Thanks Sunday, which works great for me. I'm in and out in less than an hour. So far so good. I'm happy. Thanks More
by richbenson60
Employees Worked With
Michael Cimorelli
August 16, 2020
Service experience It was a quick and efficient service and I was very please with the people I had to deal with. The time spend there was short and pleasant. It was a quick and efficient service and I was very please with the people I had to deal with. The time spend there was short and pleasant. More
by lahin423
Employees Worked With
Evin Calderon
August 15, 2020
what happened? I know time are tough but I called on Sunday at 2pm and again on Monday again on Tuesday and Wednesday each time leaving a message, and then I got a c I know time are tough but I called on Sunday at 2pm and again on Monday again on Tuesday and Wednesday each time leaving a message, and then I got a call back and made my appointment for Thursday and they took almost 3 hours and didn't even give me a follow up list of things that I would need done next. Service has gone from A+ to F More
by scottvitulli
Employees Worked With
I didn't get her name
August 15, 2020
I wanted to thank Avi Avitan for my purchase of a new 2020 Toyota Tacoma. No pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless. The dealership made the process easy. Quic 2020 Toyota Tacoma. No pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless. The dealership made the process easy. Quick and clear communication. More
by nickyfant
August 14, 2020
Potential spreading COVID to customers I had my car service today and saw that not all the service advisers had their masks when they were amongst each other and while people were in the I had my car service today and saw that not all the service advisers had their masks when they were amongst each other and while people were in the area dropping off their cars. I saw workers walking in the public areas with no masks. Went outside to wait and noticed that the service guys getting the cars with no masks, one was eating at the same time. I saw this Go on for 20 minutes and finally called for the service manager. I got a service advisor and informed her that I was getting my car serviced and needed to talk with the service manager about some concerns I had. He was not in so I got his voicemail. Funny not 5 minutes after my message everyone was wearing masks going in and out of the service area. (They must have been warned someone was complaining and watching) When my car was done my service manager Asked me if I had any concerns when the car was done. I was the one that asked for the service manger. I said yes and told her why. She said “this is the first time of hear about no one wearing masks”. I find that hard to believe “ Last time I had my other car this happened and not to long ago when my daughter had her car done this was still going on. The sales dept. is guilty of this as well. I saw a person driving a car (with mask) and the salesmen in the passenger seat with no mask? I gave me a nod after he saw me? Masks are most important to stop the spread of the virus from person the person and onto surfaces. I find that Wappingers falls are not concerned about the spread as they should be. If they cared about their customers like they say they do this would not be going on. More
by Ehpeters1
Employees Worked With
