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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,408 Reviews

4,408 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 13, 2020

Brought my truck in for Oil change, Inspection and Tire Rotation. I needed brakes so I said yes to do the brakes. It was then over 2 hrs that my brakes were done. They took care of the oil for me but to my More

by robertmontross
Recommend Dealer
No
Employees Worked With
Christina
Jan 17, 2020 -

DCH Wappingers Falls Toyota responded

Hi Robert, My name is Ben Carlson, and I'm the Service Director. I reached out to you the other day to learn more of what happened, and to apologize. Please call or email so we can discuss. Thank you, Ben

January 13, 2020

Poor Service Was told wait should be only 45 minutes took over 2 hours The car needed something replaced and my car was given back without replacing that part. More

by SWRBL
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not Important
Jan 14, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to give us your feedback. We are sorry your visit was not our usual five-star experience. If you have any questions regarding your visit, please contact us directly at (845) 206-0521

January 13, 2020

Overall check Wanted to check the car for anything needed, because we were taking a long trip. Nothing needed to be done and there was no charge. My mind is at ease More

by JOESPLACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Crosbie
Jan 13, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback!

January 11, 2020

Got my 10k service appointment next day, and was in and out in an hour-nicely done! I appreciate early scheduling and thank you for your assistance! More

by sj3551
Recommend Dealer
Yes
Employees Worked With
Alicia Verven
Jan 13, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the amazing feedback! We are happy to hear that you had a positive experience with us.

January 09, 2020

Waiting room chairs could be more comfortable, wait could be a little shorter and there could be more techs on to help more people waiting. More

by sendithere1212
Recommend Dealer
Yes
Employees Worked With
Alicia Verven
Jan 09, 2020 -

DCH Wappingers Falls Toyota responded

Thank you so much for taking the time to provide us with your feedback. We appreciate hearing from you.

January 08, 2020

Everyone was helpful and pleasant. Will definitely return. From the first call to the time of payment everyone was courteous and helpful. All services explained well. More

by Lourdes
Recommend Dealer
Yes
Employees Worked With
Evin Calderon
Jan 08, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the amazing feedback!

January 07, 2020

Good exsperiance Had an issue with the paint on the roof of the truck,the dealer handled it well and went above what was exspected offering a car for the time the repa More

by 808duff
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Jan 08, 2020 -

DCH Wappingers Falls Toyota responded

Thank you so much for the positive feedback! We are happy to hear that you had a positive experience with us at our dealership.

January 04, 2020

Rose wong Everyone wasVery friendly and courteous. Happy with the service. got a ride home instead of waiting for the service. Received a call when service w More

by WONGR83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Croshier
Jan 07, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We are happy to hear that you had a five-star experience with us.

January 03, 2020

no worries I love taking my car here...It's very relaxing, I kick back & read a book or watch the tv while I wait...usually the wait is not long at all More

by hae717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Jan 03, 2020 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We appreciate your feedback.

January 03, 2020

Service Everyone was friendly and professional from the young man I gave my keys to, the young lady at service desk and cashier. The service was also done in More

by SHELLYBELMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breanna Alnwick
Jan 07, 2020 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback!

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