DICK SMITH INFINITI OF ST. ANDREWS

Poor communications regarding service matter…. had my car for more than a week, and yet didn’t apparently have time to wash and clean it, as is done for a simple oil change. I indicated problem wit had my car for more than a week, and yet didn’t apparently have time to wash and clean it, as is done for a simple oil change. I indicated problem with windshield washers, and I was told only needed to be flushed, but when U hit car home, indicator said needed washer fluid, which was filled to top when car brought in. This is not what I consider an acceptable level of customer service, and although I have never serviced car anywhere other than Dick Smith, I’m now expecting to use a more convenient, and a more caring, service provider. More

Dick Smith Infiniti Of St Andrews do a outstanding job servicing vehicles and provide outstanding customer service. Chris Fisher was my service advisor and he provided me with outstanding customer service servicing vehicles and provide outstanding customer service. Chris Fisher was my service advisor and he provided me with outstanding customer service. More

I really with there was more than 1 Infiniti dealership in Columbia. Always poor service. Schedules oil change took 3.5 hours. in Columbia. Always poor service. Schedules oil change took 3.5 hours. More

This is my second time working with Michael. The first time dealing with Michael was very professional. He was so good I asked could I switch to him for my service provider and asked for his c The first time dealing with Michael was very professional. He was so good I asked could I switch to him for my service provider and asked for his card. The second time dealing with Michael, he was unable to take my call because he was with another client; however, called me back in less than ten minutes. When I requested a loaner, one was provided without the hassle. More

I bought a new G25 car in December of 2010. So I have owned the car for 14.5 years. Has been serviced exclusively by Infiniti dealership. Low miles on car (73,000} but have been happy with se So I have owned the car for 14.5 years. Has been serviced exclusively by Infiniti dealership. Low miles on car (73,000} but have been happy with service. That's why I keep returning for service. Chris More

Michael is always friendly! I always get great customer service. I can call in at anytime and get an appointment. I always get great customer service. I can call in at anytime and get an appointment. More

Chris Fisher is the best! ! I call him and he gets right on it. I hav worked with him for many years and am always pleased with him. Thank you Chris Fisher for being there f ! I call him and he gets right on it. I hav worked with him for many years and am always pleased with him. Thank you Chris Fisher for being there for me. More

I always receive great service. They are so courteous. I do my best not to bother them. I use patience. They are so courteous. I do my best not to bother them. I use patience. More

Service was good. Chris was amazing per usual. However, I am deeply disappointed that Infiniti is losing all of their reliable and knowledgeable staff. They took aw Chris was amazing per usual. However, I am deeply disappointed that Infiniti is losing all of their reliable and knowledgeable staff. They took away the snacks and now have a 3% charge for credit cards. I am ready to sell my vehicle and go to another make/model. Dick Smith is slowly trending down with the rest of the economy. More

I always get great service. This time a problem has to be diagnosed and I was able to keep a”loaner” for the duration of the diagnosis. I was kept informed about the problem and This time a problem has to be diagnosed and I was able to keep a”loaner” for the duration of the diagnosis. I was kept informed about the problem and it was taken care of. I also had my car serviced at the same time. More