DICK SMITH INFINITI OF ST. ANDREWS

Services done April and December 2024 were listed again for needed services again. It makes you question what is going on and loose trust in the services. for needed services again. It makes you question what is going on and loose trust in the services. More

Pleasant experience there. Everyone was friendly and my service representative helped me with the service on my car. 5 stars. Everyone was friendly and my service representative helped me with the service on my car. 5 stars. More

Thank you for a wonderful experience. Porter was very knowledgeable about the car, all its features, and technology. I wasn’t rushed at all and felt at ease making the purchase. Ethan was Porter was very knowledgeable about the car, all its features, and technology. I wasn’t rushed at all and felt at ease making the purchase. Ethan was very helpful in finance too and even kept that part of the car buying process easy. Overall, there are two Infiniti dealers closer to where I live, but I will continue to take the extra drive to work with these folks again. Loving my new ride! Thanks all! More

Chris Fisher is very professional, friendly and helpful with our service requests, info on when it’s time to get certain service items done, and any check-up “follow-up” issues. Mr. and Mrs. Charles Cherr with our service requests, info on when it’s time to get certain service items done, and any check-up “follow-up” issues. Mr. and Mrs. Charles Cherry, Jr. More

Outstanding service by Chris Fisher and the entire team at Dick Smith Infiniti, from drop-off to completion of work. at Dick Smith Infiniti, from drop-off to completion of work. More

Service department employees are attentive and explain what they are doing well. The folks that check me in are super what they are doing well. The folks that check me in are super More

This Infiniti dealership continues to lag behind with its online appointment system. After weeks of waiting for approval with no response, I finally called in. Unfortunately, I was disconnected during the fi online appointment system. After weeks of waiting for approval with no response, I finally called in. Unfortunately, I was disconnected during the first transfer, and my second call went to voicemail. To their credit, someone called me back and immediately scheduled a next-morning drop-off with a loaner vehicle, which was outstanding service. However, communication remains a weak point. Even though I had an appointment, there were no clear instructions after dropping off my keys. I sat waiting for 15–18 minutes before asking when a service advisor would help me. Meanwhile, I began receiving text prompts to register online—while I was still sitting in the waiting room. I was told my vehicle would likely be ready the next day. With no updates by mid-afternoon, I called at 3:30 p.m. and was told the car would be ready in an hour after washing and cleanup. Unfortunately, when I picked it up, the car was not cleaned and a door handle faceplate was not properly reattached. The staff was professional and the loaner vehicle process was smooth, but for the pricey invoice, the overall service experience did not quite match expectations. With improved communication and attention to final details, this dealership could easily deliver a five-star experience. More

My service was great. All of my concerns were handled professionally as I requested and completed. All of my concerns were handled professionally as I requested and completed. More

I always receive superb customer service from Chris Fisher. I’ve been receiving client services since 2018 and have never been disappointed, today I picked up my vehicle and was saddened and surprised Fisher. I’ve been receiving client services since 2018 and have never been disappointed, today I picked up my vehicle and was saddened and surprised to see that it had not been cleaned/wiped/vacuumed. (Wondering if this a courtesy that's no longer being offered like the snacks.., water, soda, fruits or chips….) More

The service is always punctual, thorough, accommodating, accurate, and informative. I’m pleased with my experiences accurate, and informative. I’m pleased with my experiences More