DICK SMITH INFINITI OF ST. ANDREWS - Service Center

My experience at the dealership service center was disappointing, frustrating, and overpriced—completely unprofessional, dismissive, and impersonal; the staff seemed rushed, neglectful, disorganized, disappointing, frustrating, and overpriced—completely unprofessional, dismissive, and impersonal; the staff seemed rushed, neglectful, disorganized, and unhelpful, making the entire process feel inefficient, disrespectful, misleading, and ultimately unsatisfactory. More

Excellent customer service by my service advisor Chris Fisher. Explained necessary service needed to repair my air conditioner. Fisher. Explained necessary service needed to repair my air conditioner. More

The staff and technicians are knowledgeable and helpful. Michael Brown is patient and kind, especially when dealing with my questions and concerns. Thank you sir. Michael Brown is patient and kind, especially when dealing with my questions and concerns. Thank you sir. More

Other than the price , was satisfied with the service and the employees that I dealt with the employees that I dealt with More

My rating came due to me scheduling the oil change the day before and it being completed with a car wash on top of that (smile). Other car dealerships won’t even do oil changes over the weekend so I was s day before and it being completed with a car wash on top of that (smile). Other car dealerships won’t even do oil changes over the weekend so I was super grateful. The lobby was clean and the people were nice. More

Mike took great care of me and ensured my car received services in a timely manner! He also ensured I was in a loaner quickly and was able to go about my normal day. services in a timely manner! He also ensured I was in a loaner quickly and was able to go about my normal day. More

I was made aware of services needed, and given the option to choose what I wanted to choose what I wanted More

your pricing for work on a 13 year old car is why over priced having to pay your parts department 300.00 to get a part from the part store then a total of 1800 to get a starter replaced. I wish I would h priced having to pay your parts department 300.00 to get a part from the part store then a total of 1800 to get a starter replaced. I wish I would have looked around I could have gotten this done for 1/2. I am also not happy that post the service that my auto up windows are not working which will be a trip back in to have the switches reset. For a 1800 service it should be perfect but like the last several times I have been to your group for service it is sub par at best and way over priced for what I receive. I paid 800 for labor and I have found that this is a 2.5 hour change so I paid 300 per hour for the labor which is way more than MB which is 189 per hour. You are price gouging and I may start posting to social media about this. More

I had a pleasant experience at Dick Smith. My service representative was so courteous and very professional My service representative was so courteous and very professional More

The service on my vehicle was done quickly and professionally. I received a detailed list of recommendations for my vehicle that I appreciate very much. professionally. I received a detailed list of recommendations for my vehicle that I appreciate very much. More