DICK SMITH INFINITI OF ST. ANDREWS - Service Center

Chris is always excellent and knowledgeable and the ladies out front make you feel right tab home. I was met promptly by a service member as I arrived. Excellent customer service. ladies out front make you feel right tab home. I was met promptly by a service member as I arrived. Excellent customer service. More

Prompt and effective response to my needs. Service center staff are professional and well qualified. Service center staff are professional and well qualified. More

Micheal was amazing as always as our service advisor! We have no complaints. Great service! We have no complaints. Great service! More

Very pleasant staff. Chris Fisher is the the service dept. person who always sets up my oil change and any other service I need. Great guy to work with. My family has Chris Fisher is the the service dept. person who always sets up my oil change and any other service I need. Great guy to work with. My family has been buying infinities from Dick Smith Infiniti since 1997. More

Excellent, friendly service completed in a timely manner. Car comes back cleaner than it went in. Car comes back cleaner than it went in. More

Chris is very helpful with service questions. He’ll give you always a right advice. He’ll give you always a right advice. More

Always great service Dealt with them go over 20 years All personnel great to work with years All personnel great to work with More

I wasn't briefed prior to service starting, but the staff is always very friendly and attentive. is always very friendly and attentive. More

Overcharging on parts prices well above the MSRP. 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a g 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a great deal. I’ve been a customer of Dick Smith since I bought my first Infiniti in 2004, 21 years and I don’t think my next car purchase will be an Infiniti. While Nissan is undergoing a corporate restructure to save it from bankruptcy, the service shouldn’t fall off as much as it has. Long wait times, no loaners available, severe price gauging on parts, hourly rate has skyrocketed to $225/hr for service, it’s ridiculous. More

Staff were friendly and my service went fast and everything was pointed out for future service my service representative told me everything everything was pointed out for future service my service representative told me everything More