Dahl Honda Sheboygan - Service Center

I tried three different times to resolve my transmission problem {slipping very badly}. I was told that there is no problem, but when I gave them the service bulletin numbers (2 of them) they told me that problem {slipping very badly}. I was told that there is no problem, but when I gave them the service bulletin numbers (2 of them) they told me that the bulletins were not related. They did not what to hear it. I had bought the extended warranty to 100,000 miles, and my vehicle had 97,000 miles on it after the third time trying to get it fixed. On the third service report the last sentence stated "there is a problem" My personnel opinion is they {all people involved} were waiting for me to drive another 3,001 miles and then the warranty would no longer be valid and then they would tell me that I have a problem. I did not wait for that to happen. I called American Honda customer service (in California) and explained my issue. They got right on it. Long story short, American Honda made arrangements with you people to tell and show you how to do your job correctly. Guess what, all of a sudden you folks seen the problem that I was talking about all-along and you were told that you were not going to try and fix it because you are going to do a removal and replacement of the entire transmission. You can look up in you records that I have been a very loyal customer since 1996. That ended right after the transmission was replaced. I still like Honda vehicles but I will NEVER walk inside your dealership again. In fact I am going to buy a Toyota Tacoma (not from your dealership) in the spring. I have talked to a few friends about the problems I had and that "I HIGHLY DO NOT RECOMMEND your dealership." More

The service advisor Lindsey-kay was very helpful. The shuttle driver Jim was great as well. The shuttle driver Jim was great as well. More

Dropped off conveniently the night before my appointment. Received an acknowledgement of my drop off first thing in the morning. Car was ready as promised, and driver picked me up to retrieve the van. Received an acknowledgement of my drop off first thing in the morning. Car was ready as promised, and driver picked me up to retrieve the van. More

Lindsey-Kay’s customer service was once again impeccable. She has a good grasp for on what it takes for customer service. She has a good grasp for on what it takes for customer service. More

Very helpful and knowledgeable . They gave the extra time to answer my questions about a missing owners manual. They gave the extra time to answer my questions about a missing owners manual. More

Aside from being almost exactly 1 week later than the next day promised initially last Tuesday next day promised initially last Tuesday More

Wonderful customer service! I got exactly what I wanted and more, could not be happier! I got exactly what I wanted and more, could not be happier! More

Service was great. Prompt, courteous, and reasonable. Advisor was informative and kept me in the loop. Prompt, courteous, and reasonable. Advisor was informative and kept me in the loop. More

Great selling experience TERRIBLE service experience. Do not recommend this dealership and will be going to others for future Honda purchases. Do not recommend this dealership and will be going to others for future Honda purchases. More

No hassle no issues , efficient just as always. Place where I can count on to get my work done on my vehicles. Place where I can count on to get my work done on my vehicles. More