Dale Willey Automotive

I recently had to purchase a new vehicle due to mine having engine problems and Dale Willey was the place I chose. I worked with Shannon, and he was very kind and helpful. My review is lower because of having engine problems and Dale Willey was the place I chose. I worked with Shannon, and he was very kind and helpful. My review is lower because of the service department. I had my car brought in to the dealer to look at (I’m new to the area) and was told multiple times that a part was on the way, and given expected timelines. When I finally bit the bullet, I feel that I was not told the full scope of what was going on with my old car, and that they were keeping information from me. I would rather go to a local mechanic for major fixes, then use this service department. More

bought a 3 yo used car that pasted inspection with less than 100,000 miles. 35 days later the entire engine had to be replaced due to catastrophic failure. yes the dealership "helped" on replacing it, but than 100,000 miles. 35 days later the entire engine had to be replaced due to catastrophic failure. yes the dealership "helped" on replacing it, but I still had to pay $1000 with in 2 months of buying the car. About a month later my remote start from my key fob wont work, my catalytic converter is sending engine errors, my heat wont work now, and my radiator is running low. the dealership hasn't responded to any emails I sent after the engine swap. Do NOT trust their inspections. and do NOT buy a used car from these guys. The dealership called the day I made this review on google. they pulled the same crystal ball line 3 other employees had pulled on me. the sales manager said they would have the service department call me to discuss options. a week later with no call, I took my car into a different mechanic. who found the issues and I have to pay $450 to get it fixed up. In telling the mechanic about my RECENT history of this car, he informed me that he believes the dealership did NOT do an inspection of my systems or I wouldn't have been having all the problems I have had. Moral of the story, do not trust anything from this service department/Dealership. and if an employee pulls any line about a crystal ball, just walk awake they are just reciting verbiage to avoid stuff. More

Chase branson was very friendly and knowllegable. Definetly will buy from him again. Thanks Chase. Definetly will buy from him again. Thanks Chase. More

Dale Willey is always helpful and proffessional. We have bought several vehicles from here. Chase Branson helped me find my dream vehicle. bought several vehicles from here. Chase Branson helped me find my dream vehicle. More

My previous sales girl doesn't work here anymore, but I was greeted by Chase Branson like he'd known me forever. Was looking for something I guess was a little overkill for what I needed it for, and he got was greeted by Chase Branson like he'd known me forever. Was looking for something I guess was a little overkill for what I needed it for, and he got me switched to the right one, that has plenty of power for my trailer. I strongly recommend this young man. More

Alen kramer is a great sales person to talk to we are looking and he is goin to help us when we’re ready to buy a vehicle we talked about what I’m looking for and price range he is very good and fast to looking and he is goin to help us when we’re ready to buy a vehicle we talked about what I’m looking for and price range he is very good and fast to respond to any of ur questions about any thing ur wanting help with More

My husband and I were on our first ever travel trailer adventure. Our Chevy Silverado tire sensors had been acting up. We pulled in and ask if we could make an appointment. The service crew had us pull adventure. Our Chevy Silverado tire sensors had been acting up. We pulled in and ask if we could make an appointment. The service crew had us pull in immediately and fixed the problem. The young man who took care of us would not accept a tip from my husband. Wished us well and we were on our way. Super service. Thank you from the Marbles More

Had a great experience at Dale Willey Automotive in Lawrence. Alen was our salesman, and took a several hours with us making sure we were happy every step of the way. It was like being around family, a Lawrence. Alen was our salesman, and took a several hours with us making sure we were happy every step of the way. It was like being around family, and they were glad to see us excited about the new vehicle we were getting. They answered every question, and made us so comfortable while we were there. From begining to end it was a great experience. We will drive the three hours from Hutchinson to Lawrence again for my wife's next vehicle, and I will absolutely tell my friends. The management team was awesome. They treat you very well, and made our long travel for great prices worth it! Thank you Alen, and thank you Dale Willey staff. What a great experience! More

Nathan Dutton has been so helpful, knowledgeable, and patient during my purchase of a used car that I've always wanted but never dreamed of owning. patient during my purchase of a used car that I've always wanted but never dreamed of owning. More