I had an excellent experience when I purchased a travel trailer from Bill Eids at Dan Gamel's RV in Rocklin, CA. As a result of difficulties with financing, by the time I was able to get things straightened out, the model I wanted (which had been on sale) was no longer available (it was in limited supply, probably a "loss leader"). When we got the financing arranged, we went back, only to be told that our chosen model (and price) was no longer available.
After selecting a different, more expensive (about $5,000 more) model (with many more features), Bill spent a lot of time with us. In the end, we were able to purchase that unit for less than $1,000 over the price of our origional choice. And since we did not have a vehicle capable of towing the trailer, they delivered it at no extra charge.
About 6 months after purchase, a pressure check valve started leaking in the bathroom (at the water heater). When I called the service department, I was informed that I had to bring the trailer in, for repair by the service department (in Newcastle), if I wanted the cost to be covered by warranty. Since we are living in the unit, and since we (still) do not have a vehicle that will tow the vehicle, and since I am very handy with tools, I decided to just buy a new valve and replace it myself.
After buying the value at the parts center, I decided to stop by and say "Hi" to Bill. While there, he asked how things were with the trailer, so I mentioned the value I was replacing - I had not intended mentioning the situation since the valve was only $15.00. However, immediately upon my mentioning the situation, Bill whipped out a $20.00 bill and offered it to me. I declined the offer, but he insisted - he pointed out that, by doing the work myself, I was saving the service department a couple hundred dollars in shop and technician time.
I am fully satisfied with Bill Eids and highly recommend him to anyone. If you wish, please go back and tell Bill I recommended you go back to see him, personally. He really is a great guy and he definitely has the attitude that customer should get what he pays for.
Feel free to contact me if you wish.
David and Maggie Hess