I took my 2006 Toyota Sienna in for a routine oil change and tire rotation. I drove 90 miles from Glendive MT because it's hard to get routine service here in town. I like Toyota and have had good service from other dealerships. I spent the time, gas, money to go this far because I trust the brand and service at other dealerships. I came early for my appointment and waited over 2 hours before checking on my car. Come to find out I was forgotten about and no one initially knew what I was there for. Then they found my ticket, left by the service manager back in his office. They got my car done, but, they just wanted to get rid of me. I instantly demanded to see a manager as it was not the girls fault. He just excused it based on the computers and didn't seem to register the time I was there. I posted my review on their Facebook feed and their sales manager said he felt attacked when he called. I was honest about the epic fail on their part. I didn't have time to talk to anyone else as I had to drive 90 minutes to get home. Plus with the Luke warm response from the service manager, I didn't think I would get any further response from anyone else. The sales manager would not give me another oil change to get back in the door. Again cause he felt attacked and went on about how them giving me a free oil change this time was something epic. That was par for the course and basement floor for what happened. It was not sufficient to compensate me for my lost time and travel to come to a professional Toyota dealership to have service done right. They cost more and I have to drive more to get it done there. I will just go to the local shop here next time.