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Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
Danbury, CT
769 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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769 Reviews of Danbury Chrysler Jeep Dodge Ram FIAT - Service Center
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November 11, 2015
Horrible Jeep Service I have purchased 2 jeeps at this location, recently my 2011 Compass started burning oil and jolting when accelerating. After making several attempts t I have purchased 2 jeeps at this location, recently my 2011 Compass started burning oil and jolting when accelerating. After making several attempts to explain this to Dan in the service department, it was finally taken seriously and they eventually were able to squeeze me in for an oil consumption test. Upon failing the test, my jeep has been in the service department for 2 and a half weeks. Despite almost daily attempts to be updated on the status of my jeep by Dan, I have been given the robotic answer of "we are doing diagnostic testing and waiting to see what chrystler says." After 2 weeks of this, I was finally told I would be given a rental car. However, when I called to confirm this with Enterprise an hour before going to pick it up, Dan had never reserved one. Victoria was quick to update me, make a reservation, and go out of her way to make sure I recieved a rental. She was awesome. Following this experience Friday, I left a message for Dan which was never returned, so today (Wednesday) I called extremely frustrated that I was not only ignored but still in the dark 2 and a half weeks later as to what was happening with my jeep. When Dan began the usual automated response regarding diagnostic testing I interrupted and said I wanted to know exactly what was being tested. At which point he hung up on me. Aside from my interaction with Victoria, my overall experience has been horrible, unacceptable and unprofessional. Had Dan in the service department communicated with me better as of 2 and a half weeks ago perhaps I would not have reached this level of frustration. What a disgusting way to treat anyone, let alone in a professional setting. 2 weeks is a long time to be without a car, it is not unreasonable to expect to be updated along the way. Apparently doing so in a professional manner is not a standard required or upheld by the service department. More
by Ashevlin
Employees Worked With
Dan Komarowsky
November 05, 2015
Worth the drive The service at this dealership is "worth the drive" as I live 40 minutes away and pass two other Dodge dealerships and countless oil change place just The service at this dealership is "worth the drive" as I live 40 minutes away and pass two other Dodge dealerships and countless oil change place just to have my Durango serviced from the dealership where I leased it from. From leasing my vehicle to having it serviced, everyone is always accommodating and make me feel that my business is important to them. More
by aliddymac
Employees Worked With
Dan Komarowsky, Ed Roberts
October 30, 2015
Excellent service!! Excellent service again. I would & have recommended your dealer for sales & service. ****This area of survey is only place improvement is needed. Excellent service again. I would & have recommended your dealer for sales & service. ****This area of survey is only place improvement is needed. Will not allow submitting unless 25 words. This will discourage many people from completing survey. More
by Durango
Employees Worked With
Don't remember name
October 23, 2015
Not satisfied I brought my 2014 jeep in for repair and got it back unfinished. It took 1 month and still had issues. Instead of fixing it yvonne called me to pick i I brought my 2014 jeep in for repair and got it back unfinished. It took 1 month and still had issues. Instead of fixing it yvonne called me to pick it up. When you drove it it had front end noises. Yvonne promised to take care of the jeep repairs and didnt. She also promised to call and update me on several ocassions but failed to do that either. Very unhappy about the whole situation so I went to her boss Clyde who was extremely helpful and came to pick up my jeep. He had all the problems fixed and had it driven to my home. He kept all his promises to me with a smile. Thank god for Clyde taking care of me. He's the reason I went back again for service. More
by blondie
Employees Worked With
October 17, 2015
2 weeks to get just an Oil Change You buy a New car (Love our Dart) and when you just need an Oil Change you have to wait 2 weeks just to get an appointment. Then you have to leave it You buy a New car (Love our Dart) and when you just need an Oil Change you have to wait 2 weeks just to get an appointment. Then you have to leave it for hours. Just an Oil Change! They sell the cars with Free Oil Changes for the Ownership. They should set up Service for just Oil Changes so they can get the cars in and out. We also had a problem with No Spare Tire and it took days to just get the right tire and get the car back on the road. Flat bedded the car home on the weekend and had to bring the rim and blown tire in to get fixed. I had to track down a replacement tire (non in stock) and they replaced it. It is insane for any Car manufacturer not to sell a Spare (donut) tire for an emergency. Make sure you get a spare and not buy into the Tire/Foam inflator, they are only good for a small leak and they cause a mess inside the tire if you put the foam in. I liked my sales experience but if they are over selling and can't keep up with Service, in a timely fashion? More
by Mel
Employees Worked With
Victoria Kozar
August 08, 2015
Quick, efficient & courteous My title says it all. The work -- a recall related to my Dodge's audio system -- was done quickly, efficiently and courteously. Couldn't ask for more My title says it all. The work -- a recall related to my Dodge's audio system -- was done quickly, efficiently and courteously. Couldn't ask for more. More
by Beepah
Employees Worked With
Dan Komarowsky
July 14, 2015
Great service experience I had to have my Jeep tower after transmission failed. All work was warranty work. Eddie took care of me from the moment I needed to be in a rental wh I had to have my Jeep tower after transmission failed. All work was warranty work. Eddie took care of me from the moment I needed to be in a rental which turned into a loaner when the repair exceeded 5 days. He provided regular updates and allowed me to see pictures of the failed part. I feel I had excellent service from Eddie throughout my repair process. Thank you! More
by 37olivestbrews
Employees Worked With
Ed Roberts
July 08, 2015
2015 Ram 1500 EcoDiesel - first oil change My first visit to the service dept., to have my first oil change on my 2015 Ram 1500. I should say to preface this review, is that, I called the same My first visit to the service dept., to have my first oil change on my 2015 Ram 1500. I should say to preface this review, is that, I called the same day.....and Yvonne was nice enough to squeeze me in, even with a swamped number of service jobs/appointments ahead of me. She was very friendly and happy to serve me....and from a customer's perspective.....that's the best you can ask for. I would highly recommend this dealership! THANK YOU .....YVONNE! THANKS RAY PACHECO for assisting ! More
by Alex2015
June 29, 2015
Great Service Department Very satisfied with the service department. First, they were able to accommodate me for a Saturday on a 2 day notice which was greatly appreciated esp Very satisfied with the service department. First, they were able to accommodate me for a Saturday on a 2 day notice which was greatly appreciated especially in short notice. Made appointment for 1:00pm on a Saturday and I was out the door by 1:45pm. Excellent Service. Thank You for your Professional Service. More
by Nikotina64
June 27, 2015
Always have good experience.This was better. I had discount Because they always fill my expectations.If I ask something they also trying to give me the best answer. I am also confident in what they know about t Because they always fill my expectations.If I ask something they also trying to give me the best answer. I am also confident in what they know about their job and not are trying to take my money. I don't think they lie to me when they tell me what needs to be done in my jeep ( I had bad experience before). My jeep is very important for me and I appreciate their help. More
by Carmen Bisset
