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139 Reviews of Danbury Hyundai - Service Center
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December 08, 2014
Service work dangerous and deadly First I would like to day that the salesman(John Sullivan) that sold us the car was great, friendly, and knowledgeable of the cars. My wife and I wer First I would like to day that the salesman(John Sullivan) that sold us the car was great, friendly, and knowledgeable of the cars. My wife and I were very happy with the dealership, until I changed the tires on my wifes car. First, one of the lugs and studs snapped off the car. We brought it in and they took us right in. Since the lug stud snapped off while hand tightening the lug nut, I had asked them to check all of the tires. I was told that that would not be a problem. Two days after we got the car back my wife got flagged down by some other driver who told her that her tire was wobbling a lot and that it looked very loose. Upon further inspection, all of the lug nuts were completely loose and not tightened. She called several times and left several messages to speak with the service manager. We did not receive any return calls from the service manager and ABSOLUTELY no effort was made by the manager to reach out to us to find out what had happened. We had to travel 45 minutes out of our way to another Hyundai dealership to receive proper help and service. This is a very dangerous and potentially deadly mistake. The simple fact that there was ABSOLUTELY NO EFFORT or response from the service manager regarding a serious mistake that was overlooked is unacceptable. DO NOT GET YOUR CAR SERVICED HERE. I hope that this matter gets looked into before someone gets hurt or killed for lack of quality and proper work. More
by hess3ed
Employees Worked With
John Sullivan
December 02, 2014
Time foe service I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I a I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I arrived for the service I was told that it could take as long as 4 hours. I had to call my husband to come get me. I did get a call after 3 hours that the job was done and again my husband drove me the 15 minutes to get the car. It would have been better had I known the correct time in the beginning. More
by knelson690
Employees Worked With
service secretary
November 30, 2014
Online Scheduling Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500) Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500). When they are finished and I go to pay they say they have just completed the (52500) maintenance. Maybe there are too many places to schedule appointments. I get too many emails from Hyundai. All I need are the one's from Danburyhyundai.com. Thanks gairec@hotmail.com More
by GARRY COULTER
Employees Worked With
Robert Matz
November 30, 2014
30,000 mile service I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought my car in, the woman behind the counter was much more helpful and since the service was expensive made sure I was aware of what it would cost. She apologized that I was not given a quote earlier and told me I should have been. She offered me ten percent off the service. Her positive attitude and helpfulness much made up for the negative phone call. More
by Ward009
Employees Worked With
Lillian McBreairty
November 20, 2014
Poor service I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrive I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrived only to be told sorry we do not have the part. A simple phone call would have been appreciated. I would never recommend this dealership due to their POOR service department. More
by Tyersdl
Employees Worked With
Service department
November 15, 2014
Always great service I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your c I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your customers. More
by terry 1
Employees Worked With
Jimmy Jackson
November 08, 2014
Excellent as usual I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your customers. More
by Coupe13
Employees Worked With
Brenda Horberg
October 25, 2014
15,000 Serice on 2014 Tuscon The woman who I dealt with in the service department(sorry but I forgot her name) was friendly, professional, and funny. I worked on my laptop as I wa The woman who I dealt with in the service department(sorry but I forgot her name) was friendly, professional, and funny. I worked on my laptop as I waited in their comfortable waiting room while the service took only 50 minutes. Knowing exactly how long the service was going to take is a big plus compared to the private garages where you need to leave your car all day. This is our 2nd lease from Danbury Hyundai and I would return there again in a heartbeat. The sales and the service are both excellent! More
by ethancarey
Employees Worked With
Tom Smith
October 20, 2014
This is my second service on my new 2014 Hyundai Sonata. Danbury Hyundai, by far, has exceeded any other dealership I have dealt with for prompt service, cost, and friendly staff. I look forward to future i Danbury Hyundai, by far, has exceeded any other dealership I have dealt with for prompt service, cost, and friendly staff. I look forward to future interactions with the dealership. More
by wwadman
Employees Worked With
September 30, 2014
Had an oil change Great job and (using Larry Davids) pretty pretty pretty quick seeing they were pretty pretty pretty busy, thanks Hyundai see ya next 3000 miles! or wh Great job and (using Larry Davids) pretty pretty pretty quick seeing they were pretty pretty pretty busy, thanks Hyundai see ya next 3000 miles! or when I get the money to get the other repairs needed done.or get to be the millionth customer and get to win a new car?! Wahoo! More
by Charles King
Employees Worked With
Not sure sorry
