Darling's Audi Bangor

I have a 2018 Audi SQ5 that has a strange pulsing vibration while driving straight that gets worse when turning right. I brought it in thinking this is the Audi motherland, they know these cars, I sh vibration while driving straight that gets worse when turning right. I brought it in thinking this is the Audi motherland, they know these cars, I should be able to get a correct diagnosis and move forward with a repair. The first time I went there they said it was rear left wheel bearing. That seemed to fit, so I went elsewhere and had it replaced. There was no effect on the symptoms at all. I brought it back, they said front right wheel bearing. I again had it replaced to no avail. I brought i back again and this time the service said he didn't know what to tell me. I asked what I needed to do moving forward. He replied that we could just replace moving parts until we got to the transmission. How is that a solution to my problem? Throw thousands of dollars of parts and labor at my vehicle because of the service depts' inability to diagnose my vehicle? I was not psyched with that answer at all. As a manager/owner I know I would like to know about this kind of situation so I emailed the owner and the general manager. That got things moving along. I had several conversations with an assistant manager who seemed very knowledgeable. I was worried about this problem getting worse and eventually becoming dangerous. I travel a lot on the interstate, the last thing I need is something in the drivetrain going wrong at 75+ MPH. He had me bring the vehicle in and drop it off for the day. I did, and when I returned to get it I was told I needed to replace my rear left wheel bearing, replace my tires, and replace my rear left axel. I have done all that, costing thousands again. The vibration is still there and getting worse. It's gotten so bad that when I went in today for a recall I asked them that it be looked at to see if there might be a smoking gun this time. I get to my appointment and the guy checking me in said he wasn't up to speed on the vibration issue. There was some sort of recall or bulletin or whatever on the rear axel (they are weak and have a tendency to bend or twist) that the assistant manager guy told me about back when I got the only real service after emailing the owner and general manager and this guy checking me in starts arguing with me? I said forget the vibration issue and just do the recall. I decided right there and then that I will NEVER go to Darlings service dept for ANYTHING that I can go to someone else for. I would have given Darlings 1 star but there was a time not too long ago that these guys were the gold standard, not rock bottom like they are now. I had a 2007 A4 that had fuel pressure issues and had been around with no one able to find a diagnosis. I called Darling Audi feeling pretty defeated and the service person, Kim Cotta, said to me "Robert, don't you worry about a thing, I have a guy that can find ghosts" Imagine that. reassuring and confident. Thats a far frigging cry from "We'll just replace parts until we get to the transmission. Im done trying to work with these guys. If I have to drive to Portland to get proper work done on my car then so be it. Also worth note, the work done today was supposed to take 1 hour and 15 minutes. It took almost 2hours. Are these guys overwhelmed? Understaffed? What's the deal, they used to be amazing? At any rate I would not recommend these guys to anyone right now. I WILL say my sister bought a truck from them and their sales dept is great. I will consider them when I upgrade from the SQ5 but service? Not until some changes are made. Update - Kim Cotta called me and we chatted for about 20 minutes, she is still incredible and employed by Darlings in a different position. We went over everything thats been done, the way things were handled, she actually looked at all the notes and followed up with the master tech who found the ghost in my A4 before she called me, she and he really want to get this resolved. THIS is what service is all about. Im inclined to give them one more shot. So much respect for her. More

I struck a curb striking the passenger side front wheel secondary to maneuvering to avoid a possible collision with another vehicle. My collision was akin to a formidable ‘sucker punch’ that would have lai secondary to maneuvering to avoid a possible collision with another vehicle. My collision was akin to a formidable ‘sucker punch’ that would have laid one flat. It was however drivable save for the steering wheel which was cockeyed. Assessment at Darling’s revealed right front outer and inner tie rod ends bent, front lower control arm bent, front stabilizer links loose, rear trailing arm bushing separated and notation of rear heat shields that had rusted from their mounting hardware. Hence replacement of steering and suspension components and reattach exhaust heat shields. Secondary to waiting on parts my vehicle was unavailable to me for four days hour wise. The following individuals, Cooper, my service writer, Liz and her husband Joe, alignments, Joe, Service Manager and Ben, my preferred mechanic and the numerous persons that fielded my phone calls were beyond exemplary in keeping me informed and answering my queries. When it comes to Darling’s service department I must say inclusive of them all that they are the heart of Darling’s. I regard the whole of them as an extended family and have always been treated as such. Cooper is over and beyond the top as a service writer as are all of them. He is also personable, jovial and a pleasure. Ben is a impeccable mechanic to the the point that I prefer him over others which is unfair as one is not supposed to have favorites in life. He is a wonderful person. Joe performs unblemished alignments and Liz is infallible regarding all the ancillary issues regarding service. Joe, the service manager is above and beyond an exemplary person as well as a pleasure to interface with and can somewhat magically take care of issues. In closing; if I owned a dealership I would steal away the whole of Darling’s service department; everyone of them lock, stock and barrel. I also saw and spoke with Kurt who I had not seen in quite some time, so it was nice see and speak with him. More

Outstanding! ! 5star Jeff was on the job. Service was exceptionally efficient and well done. Would recommend ! 5star Jeff was on the job. Service was exceptionally efficient and well done. Would recommend More

Had my 2013 Ford Focus in for State of Maine inspection. They as usual were busy, but had time to chew the fat so to speak, meet some new service writers and that someone would be with me shortly. I was out They as usual were busy, but had time to chew the fat so to speak, meet some new service writers and that someone would be with me shortly. I was out in the drive through area talking with Ferman when a gentleman by the name of Jeffery Schencks approached me and made sure registration and tint certificate were available and that the rear seat headrests were in so as to decrease my rear wind screen view. Jeffery is friendly, jovial, professional and makes sure the customer’s experience is five star, by going the extra mile. The vehicle passed, but issues were noted that would need addressing before next year. As I have always said, it is truly this side of Darling’s that makes Darling’s the Darling of the Hogan Road. Kudos to all of them as these people are the ones that make it possible to keep vehicles in shape, so all the other people have transportation to get to their employ. More

I love the new Ford Transit and Jeff Schencks at the service department makes scheduled maintenance a breeze. He's always super friendly and professional going the extra step to make sure the service g service department makes scheduled maintenance a breeze. He's always super friendly and professional going the extra step to make sure the service goes well and keeps me in the loop the whole time. I couldn't be happier with Darling's Ford and Jeff. More

Had a great experience buying a new Ford Edge! Jon and Dan made the process so quick, easy, and friendly. Will be returning to darlings Ford in bangor when it’s time for any vehicle needs in the future Dan made the process so quick, easy, and friendly. Will be returning to darlings Ford in bangor when it’s time for any vehicle needs in the future More