Darling's Audi Bangor

GREAT VISIT THIS IS THE THIRD CAR MY FAMILY OR SELF HAS BOUGHT AT A DARLINGS AND WE ENOUGH WHAT WE GET THERE AND KEEP COMING BACK.. THIS IS THE THIRD CAR MY FAMILY OR SELF HAS BOUGHT AT A DARLINGS AND WE ENOUGH WHAT WE GET THERE AND KEEP COMING BACK.. More

An amazing sales employee Im writing this, my first ever review about our experience buying our new car. We were helped by Fred Maddocks, and I'm so happy we were, he helped us Im writing this, my first ever review about our experience buying our new car. We were helped by Fred Maddocks, and I'm so happy we were, he helped us have our absolute best experience buying a car. He was amazing, funny, polite, and out of his way helpful. He was willing to get into the trunk of our new car to show us how big the trunk was and all the trunk space we would have. Fred really went out of his way to get us into the car, when we showed up we weren't really sure if we would be able to get the car, but to our delight and surprise, and of course Fred's help we drove home in our new car! My husband and I were talking and one thing that we were blown away with was the fact that Fred took the time to show us the service department, and make our first 5,000 mile appointment with us. He then showed us the new parts department where my daughter and I picked out matching VW hats and also picked out 2 VW key chains. My husband and I have never been able to do that before and we certainly have never been given a tour. I would just like to say hands down Fred Maddocks is the best salesman i have ever encountered, and you are very lucky to have him be part of your sales team, don't ever let him get away More

A great customer service experience In this day and age when so many of my customer service experiences are lackluster at best and often times worse, my recent visit to Darling's Ford VW In this day and age when so many of my customer service experiences are lackluster at best and often times worse, my recent visit to Darling's Ford VW Audi Service was great. I was greeted by service reps with smiling faces and warm personalities. They actually listened as I described, using my non technical terms, the symptoms of the problem. I had agreed to leave the vehicle for the day when I originally set up the appointment so Ryan told me they would check it out and give me a call later in the day. I received a phone call a couple of hours later telling me they were able to duplicate the problem I described and would proceed to diagnose the cause. It was determined that the clutch had failed but rather than just tell me that, they researched the issue to help me understand the cause of the failure. They could just have easily told me it failed and how much it would cost to fix it. It was expensive to fix the clutch problem but Ryan and Seldon took it upon themselves to keep the cost as low as possible, something they did not have to do and other service centers I have used would not have done this for me. The service was completed quickly and I now have a vehicle with a clutch that performs as it did when new. And since my state inspection was due I also received a free vehicle inspection, something they do for their customers. My sincere thanks to Ryan, Seldon and John for making this service visit pleasant, friendly and professional. If you need service and don't know where to go to find people you can trust, I would highly recommend Darling's Service Department. More

Great experience and resolution Before visiting this location I had spent several thousand dollars on a TPS code/service light that was never resolved, and I felt like I knew more ab Before visiting this location I had spent several thousand dollars on a TPS code/service light that was never resolved, and I felt like I knew more about the issue than the places I brought it to. When I brought my truck into Darlings in Bangor, Maine I explained the error code and history in detail with my representative, and he promptly brought out the mechanic that would be working on it and had me explain everything in detail to him as well. It was a tricky problem that had stumped several other mechanics, and cost me a lot of money and aggravation. My mechanic was able to fix the issue quickly, and recommended a few other repairs. I was aware of each of the recommended repairs, but I had not mentioned them previously so I knew they were being honest with me. Since my first visit I have brought my truck in twice more, once for an extended warranty repair which required a lot of time and effort from my representative and mechanic, and another visit for some more basic maintenence. I've dealt with the same representative and mechanic with each visit, and they have treated me fairly and honestly. They contacted when they said they would, answered all of my questions, and did what was right even if it wasn't the easiest thing for themselves or the dealership. They are the only place I will bring my vehicle for maintenence now, if possible, and I will most likely purchase my next vehicle there as well. More

Outstanding Assistance Acquiring A New F150 Buying a new vehicle can be a very stressful time at best BUT I must say Rick Ham made it a very enlightening stress free time. There was no time dur Buying a new vehicle can be a very stressful time at best BUT I must say Rick Ham made it a very enlightening stress free time. There was no time during the buying process where I thought we were "haggling" but rather we both shared our pricing logic and met in the middle. The deal was done but Darlings wasn't done with me as Rick made sure I was knowledgeable about the systems/warranties/service vehicles for my new truck so that I can maximize the utility it affords me - or some might say maximize the return on the investment. This wasn't about buying a Ford - it was buying a vehicle from Rick as I knew when I left it would be a "right size" for me. I don't just buy things / I invest in a relationship develop trust and then have no fears about acquiring - this is my third new vehicle purchase from Rick. BTW I did offer Rick my shirt but he said it wasn't needed! (:-) More

Perseverance So, to start off I am a 22 year old girl who is new to the state of Maine. I have decent credit but little to no credit history. This made it seem imp So, to start off I am a 22 year old girl who is new to the state of Maine. I have decent credit but little to no credit history. This made it seem impossible to get a loan. I had an old beat up Ford Explorer and when I first moved here it broke down shortly after. I tried for weeks to get financing and i had thought I had exhausted all options, until i walked into this dealership. I was instantly greeted by many smiling faces and was directed to rick. We sat down together and I explained my situation and that I was losing hope. He convinced me he was going to try his best to get me into a vehicle that was not only safe but something i could afford on a young, waitress salary. When I mentioned my situation, having to wait typically outside my job in a dark empty parking lot of a truck stop late at night waiting for whom ever i could get a ride from that night he showed immediate concern and unbelievable compassion, He went straight to work. Again, assuring me I shouldn't give up and neither was he. Rick worked with me for two days one of which he spent time outside in the pouring rain looking for a right fit for me. He showed much dedication through this process when i could have easily been turned away, like i was at 3 dealership's before this. we tried many different types of vehicles and many different financing options and even though we kept meeting resistance from multiple banks he didn't quit. He along with the financing department found a bank who finally showed interest in giving me a chance and he found the prefect car he knew i would be happy with for them to want to finance. He successfully was able to get me financing. Going into the financial specialists office I met Dan. I was intimidated because this was my first ever car buying experience and i was sure he was going to use terms i didn't understand and i was going to have to sign not knowing what I'm signing for. This couldn't have been farther from the truth. Much like Rick, Dan Treated me with the utmost respect and patience. Breaking down every last detail and making sure i knew exactly what every bit of that paperwork was. Along with doing the typical paper work, Rick and Dan went above and beyond giving me great financial advice on how to save, budget and set myself up for a successful credit future. Finally it was time for Rick to pass me my new keys, The new car i was offered was a standard stick shift which i did not know how to drive. Rick AGAIN went above and beyond to give me a quick lesson on how to drive it and he gave the the extra confidence i needed to know i made the right decision and to know i could learn in no time. Overall this was an outstanding experience I will NEVER forget buying my first "new" car. These people are the most honest and hard working employees in the field. I was treated like family and i left with a smile on my face. this is more than i could have ever asked for walking into a car buying process. More

Service First of all the service writer went out of his way to make sure that everything was done properly and in a timely manner. Not only on my 350 Ford tr First of all the service writer went out of his way to make sure that everything was done properly and in a timely manner. Not only on my 350 Ford truck which I did purchase from Darling's and it is a diesel and Kevin made sure that the right people worked on it but also I have a new MKS Lincoln which I did not purchase from Darling's but Kevin informed me that I can take my car there as well for service and warranty work. He also went above and beyond to inform me that there was a update on the heating system in the car which was taken care of in a timely manner. I am very happy with the service department and the parts department at Darling's Ford. Barry Bennett More

Excellence I have tried numerous dealership and foreign auto repair garages, but Darlings is superior. Kim and Scott on the Audi service desk are always extreme I have tried numerous dealership and foreign auto repair garages, but Darlings is superior. Kim and Scott on the Audi service desk are always extremely professional, helpful and knowledgeable. Darlings always delivers outstanding service and products at a reasonable price. I cannot say enough good things about them! ~ Mandy Pelotte More

service is a wonderful experience Our family has worked with Kim for many years and were pleased when she returned from retirement. Darling's has a real gem. A pleasure doing busines Our family has worked with Kim for many years and were pleased when she returned from retirement. Darling's has a real gem. A pleasure doing business with your company. Now if Jay would not hog the A7 so we could test drive it we would be all set. More

A difficult diagnosis correctly made End of winter frost heaves broke the windshield's seal on my F150. The water leak damaged/destroyed two electronic boxes. The truck had ground gremli End of winter frost heaves broke the windshield's seal on my F150. The water leak damaged/destroyed two electronic boxes. The truck had ground gremlins our local skilled mechanic couldn't identify. Ryan Wilson and the mechanics at Darling's found the problem, fixed it and dealt well with the insurance end of things. The work was completed at a reasonable cost. More