Darling's Auto Mall CJDR

The following explanation is quite lengthy, but I felt the whole story needed to be told so that you would fully appreciate the great service I received from Mike Ellis. One Sunday, I was on my way t the whole story needed to be told so that you would fully appreciate the great service I received from Mike Ellis. One Sunday, I was on my way to a town about 45 miles outside of Bangor, when I noticed that the air in my left passenger tire was dropping rapidly. Since I was only 5-10 minutes from Bangor and not knowing what service might be available if I continued in my present direction, I decided to return to Bangor for help. By the time I got there, the tire was completely flat. I pressed the On-Star button for assistance and they connected me with the motor club. Because there were not many options available for service, I was asked if I wanted my car towed to either Walmart or Sears. I chose Sears. When the tow truck arrived, the driver hooked up the winch and started pulling my car onto the truck when all of a sudden I heard a hissing noise. The driver unhooked the winch and hooked it to the other side of the vehicle but did not offer me any explanation for doing so. The car was loaded onto the flat bed and we were on our way. After a few miles, I asked him what the hissing noise was that I heard and he said that evidently the hook from the winch punctured the front tire on the drivers side. He said the tow company would pay for repairing the tire or, if it couldn't be repaired, would pay for a replacement. When we got to Sears, it wasn't yet open so the driver dropped me and my car off to wait until it was. It was raining and I was in a car with two flat tires -- it wasn't a great feeling. The technicians at Sears were very nice but, unfortunately, did not have tires that would fit my car. They called several other stores in an attempt to find some, but were unsuccessful. They offered to order them but said it would be 5-7 days before they would be received. Not wanting to wait that long for my car, I decided to leave everything until Monday when more stores would be open and hoped that tires could be found sooner that 5-7 days. First thing Monday morning, I called Mike Ellis at Darlings Auto Mall in Ellsworth, explained what happened and asked if he had tires available that would fit my car. He didn't but said he would check into getting some and call me back. When he called, Mike had a plan of action that changed everything. He told me to call the motor club and arrange for the tow truck to pick up my car from Sears and deliver it to Darlings, all at no expense to me. Tires were ordered, to be delivered by Wednesday (only two days) and he would have arranged for a rental car, if I had needed one. I can't tell you how relieved I was that my problem was solved! That could have been the end of the story but it's not. My car was actually ready on Tuesday. It had been washed and Mike noticed that my inspection sticker had run out, so replaced that, too. The service Mike gave me wasn't just great, it was exceptional. I am not someone who is the service department often so it is not as though we are friends or really even know one another, other than by name. Yet, I know, after this experience, that I can count on him to be there for me - and my car! More

I have purchased two trucks from Darlings Auto Mall in Ellsworth and my experience has been excellent. I have all of my service work performed there and they do a great job. They never try to hurry you Ellsworth and my experience has been excellent. I have all of my service work performed there and they do a great job. They never try to hurry you out like most dealerships will. They spend the time to explain what work needs to be done and they do it quickly and correctly. I have been completely satisfied and I would highly recommend the dealership and the service department to anyone. More

We use Darlings Auto Mall on a regular basis for our company vehicles repairs and maintenance and Jessie is OUTSTANDING!!! She always goes above and beyond and looks our for us and always makes room fo company vehicles repairs and maintenance and Jessie is OUTSTANDING!!! She always goes above and beyond and looks our for us and always makes room for us and takes care of us!! We love her, and since you have purchased Morrison's Chevrolet, now we have all of our vehicles at the Auto Mall-it is much easier to deal with one or two service people than 3 or 4, so YEAH!! THANKS FOR ALL YOU DO TO KEEP YOUR EMPLOYEES HAPPY...SO THEY MAKE THEIR CUSTOMERS HAPPY:-) More

This was a pleasant experience from start to finish. I arrived displeased with having to take time out of my day to address an issue with my Jeep but I must say I left satisfied. Very good staff. Need to arrived displeased with having to take time out of my day to address an issue with my Jeep but I must say I left satisfied. Very good staff. Need to wash my car after service though! More

Went in to have state inspection done. Last time on inspection Andy said that ball joint was starting to show some wear, not a problem, but they would keep eye on it on next inspection. Everything ch inspection Andy said that ball joint was starting to show some wear, not a problem, but they would keep eye on it on next inspection. Everything checked out this time, still showing some wear but nothing to be worried about, that next time most likely will want to change. The best part was there was NO CHARGE for all of this, and I was there for an hour while they did all this..Other places charge. I have been a customer at Darlings (purchase of new vechiles and service of these vechiles for 10+ years..I would not go anywhere else. They treat me well, accomodate my time needs, and explain things to me in a way I can understand (I am not very mechanical inclined about cars/trucks) and I trust them to do the right things for me as I depend on my truck being reliable as I travel out of state alot for my business. The Darlings Crew in my view are "The Best". More

It's a wonderful thing when you need service on your car and you have a "friend" in the business. We are happy to count Andy as our good friend. He always takes the time to explain the work needed; and he and you have a "friend" in the business. We are happy to count Andy as our good friend. He always takes the time to explain the work needed; and he is always careful to make sure our Buicks have all the service they need. Darlings is indeed fortunate to have Andy on their team. Thank You, Darlings; and Thank You, Andy Buzzell. More

I recently returned to Darling's and had another wonderful experience purchasing a new vehicle. This is my third Darling's vehicle, and I have always been pleased with the sales and service people. wonderful experience purchasing a new vehicle. This is my third Darling's vehicle, and I have always been pleased with the sales and service people. I would recommend Darling's to anyone looking to be treated fairly and with respect. Ray Campbell sold me a Jeep ten years ago, and he was so helpful and professional that I can't imagine using anyone else to help me find the right vehicle. Ray listened to my "must-have" list and brought me the three best SUV booklets to look over, and arranged for me to test drive them all. When I saw an ad. in the paper for a great deal on a Nissan Murano at Darling's in Bangor, I really wanted to test drive it. Since I trust and respect Ray, I wanted him to be the only one to sell me a car. I was thrilled that he could make that happen, and I did end up with that Nissan! Ray learned everything about that vehicle and made the delivery another fantastic experience. I love my new car! Thank you, Ray and thank you, Darling's! More