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Darling's Bangor Ford

Bangor, ME

4.8
200 Reviews
Call Dealership (800) 287-1271

403 Hogan Rd

Bangor, ME

04401

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200 Reviews of Darling's Bangor Ford

April 29, 2026

Easy to make appointments. Easy to drop off. Communicative. Always easy to get questions answered More

by kimberlybushy78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Phelps, Ryan Kenyon, Jeff Schencks
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you for the great feedback! It is wonderful to hear that scheduling, drop-off, and communication all hit the mark for you. We work hard to make every step of the service experience as easy as possible and it means a lot to know that comes through. Thank you for choosing Darling's Ford in Bangor and for your business.

April 29, 2026

Customer service used to be excellent but have been very disappointed the past 2 times I’ve had my car serviced. The team service manager was very unprofessional and unwilling to explain things. Stating th More

by Riimsuja20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Maddocks, Ryan Kenyon, Jeff Schencks, Sierra Jamieson
Report | Print
Apr 30, 2026 -

Darling's Bangor Ford responded

Thank you for taking the time to share this feedback, and we are truly sorry to hear your last two visits have not lived up to the experience you have come to expect from us over the years. The communication issues you described, including feeling dismissed and having your vehicle scheduled for return before the work was completed, are not acceptable and we completely understand your frustration. Your concerns about parts quality and pricing are also important to us and deserve a real conversation, not a brush-off. We are looking into this and want to make it right. In the meantime, our Service Manager Mike Maddocks can be reached directly at 207-992-1633 and our General Manager Otis Soohey is available at 207-992-1510 if you would prefer to speak at that level. We value your business and hope to earn back your confidence.

April 29, 2026

I’ve been a customer of this dealership for 20+ years. Always been completely satisfied. More

by Whwhitham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacky Deng
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Twenty years is something we do not take lightly, and we are truly grateful for your continued loyalty and trust. It means the world to us that you have been completely satisfied throughout all that time and we look forward to serving you for many more years to come. Thank you for choosing Darling's Ford in Bangor and for your business.

April 29, 2026

They always take good care of me and my vehicles. Their work is always done right and they always offer to wash my truck. I feel my business is important to them. Darling’s Service Department is More

by Tcaldwell022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spencer, Rhett McDonald, Jeff Schencks
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you so much for the kind words. It means a lot to hear that Scott, Rhett, and Jeff consistently make you feel valued and that your vehicles are always in good hands. The complimentary truck wash is just one small way we like to show our appreciation. Thank you for choosing Darling's Ford in Bangor and for your business.

April 28, 2026

One of the best heavy truck shops in Maine they inherited a bad call and promptly remedied the situation many thanks More

by Fvsecondamendment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Herrick, Ryan Kenyon, Andy Wooster, Ron Lozier, Jeff Jones, Jeff Schencks, Craig Cattelle, Jacky Deng, Gage Noyes, Sierra Jamieson
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you for the great review! We are glad Randy, Ryan, Andy, Ron, Jeff, Craig, Jacky, Gage, and Sierra were able to step in and get things sorted out for you quickly. We take pride in our heavy truck capabilities and are happy we could turn things around. Thank you for choosing Darling's Ford in Bangor and for your business.

April 28, 2026

Service advisors are not all that friendly or welcoming. They did not schedule the appointment for my vehicle and then proceeded to be nasty with me More

by LCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kenyon, Sierra Jamieson
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you for taking the time to share your experience, LCM. We are sorry to hear your visit did not go as expected. A scheduling mix-up combined with an unwelcoming interaction falls short of the standard we hold ourselves to, and we sincerely apologize. Our Assistant Service Manager Hope would love the opportunity to connect with you, identify your appointment, and make this right personally. Hope can be reached directly at 207-992-1631. Thank you for giving us the chance to turn this around.

April 28, 2026

Excellent service. Car always ready when promised. I especially enjiy the offer of a free car wash! 🙂 More

by grammyg930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aarron Mower, Ryan Kenyon
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you for the wonderful feedback! We are glad Aarron and Ryan had your car ready when promised and that you enjoyed the complimentary wash. Consistency and reliability mean everything to us. Thank you for choosing Darling's Ford in Bangor and for your business.

April 28, 2026

Very professional, nice waiting area and great staff. Clean and welcoming with good communication as well More

by mspurdue
Recommend Dealer
Yes
Employees Worked With
Jacky Deng
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you for the great review, mspurdue! We are happy to hear Jacky and the team made you feel welcome and kept communication clear throughout your visit. We put a lot of care into making our service experience a comfortable one. Thank you for choosing Darling's Ford in Bangor and for your business.

April 28, 2026

Everyone was kind and efficient. All work was completed and video was fun to watch. . More

by bcraig482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kenyon, Ron Lozier, Jeff Schencks, Craig Cattelle
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you, bcraig482! We are glad Ryan, Ron, Jeff, and Craig took good care of you and that you enjoyed the video walk-through of your vehicle. It is a great way to keep our customers informed and in the loop. Thank you for choosing Darling's Ford in Bangor and for your business.

April 28, 2026

Darlings Bangor took good care of me. They are very friendly people. They fixed my truck right the first time. I would highly recommend anyone to darlings for repairs or in buying a vehic More

by 357maggiehustus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Herrick, Andy Wooster, Jeff Schencks, Craig Cattelle, Jacky Deng
Report | Print
Apr 29, 2026 -

Darling's Bangor Ford responded

Thank you so much for the recommendation, 357maggiehustus! We are thrilled Randy, Andy, Jeff, Craig, and Jacky got your truck taken care of right the first time and made you feel at home. We look forward to helping you again whether it is service or your next vehicle. Thank you for choosing Darling's Ford in Bangor and for your business.

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