Darling's Chrysler Dodge Augusta

I scheduled my appointment online for 9am for a tire swap. My tires are on rims so it should have been simple. Only thing, I drive a Tesla. I understand my car is not like a normal vehicle, I will own t swap. My tires are on rims so it should have been simple. Only thing, I drive a Tesla. I understand my car is not like a normal vehicle, I will own that all day line. However, the make and model was in the appointment so if it being a Tesla was an issue, someone should have noticed. When I showed up they had no record of my appointment. I showed them my text message about my appointment and the fact that I confirmed the appointment. I came back around 1030 assuming my car was done. They said no, we had to change the lift but they are just about done. Lies. I checked in with them multiple times while I waited. One hour later…1130am my car was complete. For me, this scenario was completely preventable. More

Had our vehicle towed into the shop. Didn't expect to have it worked on right away, they immediately started working on it and repaired it within a few hours of arriving off the flatbed. Didn't expect to have it worked on right away, they immediately started working on it and repaired it within a few hours of arriving off the flatbed. Great customer service, very much appreciated. More

Very quick getting appointment. Customer service is very friendly and helpful. Service on vehicle is always done well and in a timely manner. Customer service is very friendly and helpful. Service on vehicle is always done well and in a timely manner. More

Service is prompt and tsm is very accommodating. The atmosphere here is very good. I highly recommend The atmosphere here is very good. I highly recommend More

Easy to schedule. On time. Pleasant service. Efficient. That’s all I have to say. Done. On time. Pleasant service. Efficient. That’s all I have to say. Done. More

Very poor communication skill. I was left with rental payment after ny vehicle was done, I went in to get ny vehicle after I got a text from progressive but I was told it wasn’t fi I was left with rental payment after ny vehicle was done, I went in to get ny vehicle after I got a text from progressive but I was told it wasn’t finished and I will be contacted when its done. I spoke with Doug at the Coalitions center and John over at service. None of them were communicated. My car got SAT there for no work done the whole week and left me with a FAT rental bill. And Doug claimed that I wasn’t being communicated where I went and spoke with John at service. This is ridiculous, and I won’t be back there ever again. Complaints at the State at Atterney General office is being filed. I am not letting this go east. Not fair for a customer who was told one thing and went to insurance company and tell another thing. More

Darlings always provides fast and quality work with no surprises. Communication is easy and never a hassle. surprises. Communication is easy and never a hassle. More

I have always had my concerns and questions immediately addressed by this dealership. Always felt respected. Shuttle drivers are friendly and respectful. Only issues have been with corporate office when I addressed by this dealership. Always felt respected. Shuttle drivers are friendly and respectful. Only issues have been with corporate office when I called in the past. Did not get what they promised. So, to summarize, I love this dealership but not corporate, which could lead me to not buy a Hyundai again in the future. More

I went for service of a diesel issue and oil change, price to replace 2 front tires. Oil change was ridiculously priced, twice what I normally pay. Tires were very expensive, decided not to replace. Pr price to replace 2 front tires. Oil change was ridiculously priced, twice what I normally pay. Tires were very expensive, decided not to replace. Price given for diesel repair was absolutely 💯 out of touch. Part was almost 50% Mark up from OEM Dodge parts. Definitely won't be going back for anything at the dealership again. 1st and last visit to the dealership. More

Very efficient. Bought the car in MA but will have service here. Scheduling was easy. Bought the car in MA but will have service here. Scheduling was easy. More