Darrell Waltrip Buick GMC

Outstanding Customer Service Over the past few years, I have experienced some major financial hardships that has caused me many financial setbacks. After converting to a Chapter Over the past few years, I have experienced some major financial hardships that has caused me many financial setbacks. After converting to a Chapter 7, I received a letter from Darrell Waltrip's car dealership offering me a chance to purchase a vehicle, in order to reestablish my credit. My cousin referred me to Benjamin Dobbs III (car salesman) and he provided outstanding customer service. He was not pushy or overbearing, but was very encouraging and helpful in helping me find and purchase a vehicle. He was extremely friendly and his genuine attitude shined through brightly. I would highly recommend anyone to Darrell Waltrip's dealership and to Mr. Benjamin Dobbs III. More

Brett Oliver is awesome! Brett Oliver treated us like family and took the time to search for exactly what we were looking for. The dealership is clean, appealing and modern. Brett Oliver treated us like family and took the time to search for exactly what we were looking for. The dealership is clean, appealing and modern. More

Awesome Dealership! I recently bought an new DenaliHD from Darrell Waltrip GMC and I can honestly say that every aspect of the buying experience was top notch. My Sales R I recently bought an new DenaliHD from Darrell Waltrip GMC and I can honestly say that every aspect of the buying experience was top notch. My Sales Rep Brett Oliver treated me with the utmost courtesy and respect. I am thoroughly impressed with their facilities and most of all their personnel. Everyone from the Receptionist to the General Manager was professional and showed a genuine interest in my buying experience. I look forward to going back to this dealership again for service and accessories. More

Purchased from out of town I purchased a used car from Tuan Nguyen from Darrell Waltrip Buick GMC and had a great experience. I live in Atlanta and I bought a used car sight uns I purchased a used car from Tuan Nguyen from Darrell Waltrip Buick GMC and had a great experience. I live in Atlanta and I bought a used car sight unseen. After speaking with Tuan Nguyen I felt like I knew the car completely. He was very helpful and understood my needs. Each time I called the dealership I was greeted with a pleasant voice on the phone and all my questions were answered. I highly recommend you ask for Tuan when purchasing a car. More

Excellent experience My car buying experience was exceptional. The salesman William Bidwell listened to my concerns and took care in making sure I was extremely happy wit My car buying experience was exceptional. The salesman William Bidwell listened to my concerns and took care in making sure I was extremely happy with my decision. He found me the car I wanted at a price I could afford. The finance team was just as exceptional I would recommend them highly. More

Excellent customer service Very knowledgeable about the vehicle I was looking to purchase. Felt welcomed when I walked in the door, not pressured to buy a vehicle. Felt like I Very knowledgeable about the vehicle I was looking to purchase. Felt welcomed when I walked in the door, not pressured to buy a vehicle. Felt like I could trustworthy the sales team that helped me find my vehicle. Finance finished the experience processing my loan quickly and I left feeling like I receive a fair deal. More

Patience Jake and Nicole were awesome to work with! They were so patient with me and helped me find the SUV that was a perfect fit for my family and budget! I Jake and Nicole were awesome to work with! They were so patient with me and helped me find the SUV that was a perfect fit for my family and budget! I would recommend them to anyone looking to buy or lease a new car. More

Excellent, Fast, Friendly Service We went into the dealership on a weekend when it was snowing to make some price comparisons for a Buick Encore. Billy Bidwell was our salesman and was We went into the dealership on a weekend when it was snowing to make some price comparisons for a Buick Encore. Billy Bidwell was our salesman and was absolutely fantastic. We are actually planning to buy a second vehicle very soon and would not consider going anywhere else to buy a vehicle. Everyone has been phenomenal that we ran across in every department. More

Can't trust verbal estimates of work Last week we had a problem with our Acadia. It began to sputter and had no power on the interstate. After towing it down there and having their serv Last week we had a problem with our Acadia. It began to sputter and had no power on the interstate. After towing it down there and having their service department look at it Dave Keller called me and informed me of the work that needed to be done. The repair work that was needed and some regular maintenance that needed to be done. Overall the bill was just over $1,000 so I told him to go ahead with the work. My wife was getting ready to leave with the kids for spring break and I wanted the car in the best shape it could be in. After a little while I received another call from Dave telling me that the catalytic converters needed to be replaced and this had only shown up after the car had warmed up. After going through several different amounts I finally just asked him to tell me the new total. He told me it would me around $1,900 and whatever the state would do to him which I took to mean sales tax. So I was prepared for around $2,100. I told him once again to proceed with the work. That afternoon I received a text telling me that the work was done and we could pick up the Acadia. Shortly after that Dave called me to tell me that it was done. Not two minutes after that he called me back to tell me that he had made a mistake on the total he had told me and that it was now over $2,300. He tried to reassure me that he would do everything he could to get the price down. I was pretty unhappy with him at this point considering that the work was already done. That night my wife and I drove down to pick up the Acadia. It was after 7pm so only one rep was there at the service dept. To my complete shock the amount had not gone down like Dave had said he would try to do, it actually had grown to $2,456.70! Of course no one there could answer any questions that I had about why it went up. I as told that Dave would be notified of how upset I was but I haven't heard anything from them since. For months we have been having our Acadia serviced there because my wife was very happy with them from the start. This has completely ruined our trust in their service representatives. We may or may not be going back to them. More

Great experience It was a great experience. I was actually 90% sure I would be buying a Chevrolet that day. My experience there was horrible. Cody and the others at Wa It was a great experience. I was actually 90% sure I would be buying a Chevrolet that day. My experience there was horrible. Cody and the others at Waltrip were great. I have bought 4 new cars since 2001, and this was the first time I actually felt good about how everything went. I will gladly come back and hope Cody is still there. More