Darrell Waltrip Buick GMC

Awesome Well to start with the salesperson Beau Morrison was very great to talk with . He listened to everyan thing I had to say with great advise and conc Well to start with the salesperson Beau Morrison was very great to talk with . He listened to everyan thing I had to say with great advise and concerns. Two words great guy. The finance department awesome. I felt like I was the most important person there thank you guys so much. More

Dishonest service Department My Husband bought a certified pre-owned vehicle from Daryl Waltrip. Part of the package was free service package for a certain number of miles / lengt My Husband bought a certified pre-owned vehicle from Daryl Waltrip. Part of the package was free service package for a certain number of miles / length of time. We have been servicing the vehicle there, and have suspected, due to a continued problem with the wheels, that they say are NOT actually rotating the tires, but say that they are. Today, my husband brought the car in for oil change and tire rotation, and marked the front left tire, so that he could see if they were actually rotating the tires. (good detective work I must say! ) When he checked out his paperwork said that the tires had been rotated, but of course, they hadn't. Once he told them that he had marked the tires, and that he knew the tires had not been rotated, they quickly took the car, and actually did the service that they said they had done. This dealership service department is very shady and dishonest! More

Great Customer Service My wife and I went in to learn about Buick and the product offerings. Brett was extremely helpful and provided us with the information we needed to m My wife and I went in to learn about Buick and the product offerings. Brett was extremely helpful and provided us with the information we needed to make our decision. While we ultimately did not make a purchase from DW Buick, we will share this experience with other we know who are looking to make a new car purchase. Thank you Brett! Kevin and Faye. More

Great Experience for first time GMC buyer I shopped all around and have been owning a Ford Flex for the past 7 years. I shopped all brands, Toyota, Honda, Ford, etc. The best shopping and bu I shopped all around and have been owning a Ford Flex for the past 7 years. I shopped all brands, Toyota, Honda, Ford, etc. The best shopping and buying experience was at this GMC dealership. The dealership and the approach by my salesman and the sales management made me want to purchase my first GMC vehicle. I've owned VW, Jeep and Ford and have never owned GMC before. I'm very pleasantly pleased with my entire experience and now proud to be a GMC Yukon XL Denali owner. I love our new family truck! More

Magnificent ! The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions and found answers to our questions I would recommend her to anyone buying a vehicle. Calvin Frey and the manager Nico Bauer were easy to work professionals with expertise overall experience great and satisfied ! More

Very nice experience The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy so a very nice associate Clarrisa Harris assisted in closing the deal. She as well as the finance manager Niko were very conscious to my short time frame and expedited the transaction. All were very knowledgeable as to the vehicle and options. . More

Excellent Customer Service. The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did eve The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did everything possible to work out a deal. We love our new Yukon. Connor, BJ, and Nico went above and beyond. Very courteous and professional. No pressure to buy! We definitely will go back! More

Thanks Beau. Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would re Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would recommend Beau and Tuan. More

Dream Truck Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during a Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during and after the purchase of the truck. What can I say other than WE LOVE IT!!!! It's everything I have every wanted in a truck and more. More

This was a great team of people. No fear in purchase Frist, I would like to thank the entire Darrell Waltrip team. I was excited, but each time I went into the dealership the entire team made me feel lik Frist, I would like to thank the entire Darrell Waltrip team. I was excited, but each time I went into the dealership the entire team made me feel like I was the only customer in the place. From the front desk and each and every person on the staff. I really felt so comfortable with each of them. My journey to get my Envision was my wait for a Buick that was smaller than the Enclave, but larger than the Encore. I loved that Encore, I needed a little more room. I drove it while waiting for the Envision, I loved it! My salesman, Randy was so personal and professional at the same time. He was great; I believe I called and text his cell phone number, so much he knew my number by heart. I would text him, “Is my car there, yet”? He was text something back each time. Randy, would great me with a wonderful smile each time. I know after a while I was a little bothersome he never let on. He and I was so excited I believe the entire dealership was excited, just for me. He programmed my radio, and connected my cell phone to the car, before I left the dealership. He said that I could call him after the sale; I feel comfortable enough to do just that. Lawrence, the Manager; would come out and greet me as well. This was the best experience with a car dealership. The greeters I call them at the front of the dealership were so personable as well. They all talked to me about the car and just talked. Now, I was waiting for the Envision to get to Darrell Waltrip dealership which seemed a really longtime which it was only 3 weeks. I drove by the dealership every day. Natalie, the finance person was easy; we discussed everything, but she continued to do her job in spite of her and my excitement. The ride of my new Envision is great! More