Darrell Waltrip Buick GMC

Magnificent ! The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions The staff starting with Clarissa Harris magnificent sales person, patient and not to aggressive she could sell me anything skilled and asked questions and found answers to our questions I would recommend her to anyone buying a vehicle. Calvin Frey and the manager Nico Bauer were easy to work professionals with expertise overall experience great and satisfied ! More

Very nice experience The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy The off site phone system was horrible. Once i visited this dealership and first met Tuan things improved. Returned the next day and Tuan was busy so a very nice associate Clarrisa Harris assisted in closing the deal. She as well as the finance manager Niko were very conscious to my short time frame and expedited the transaction. All were very knowledgeable as to the vehicle and options. . More

Excellent Customer Service. The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did eve The dealership went above and beyond to get us in a vehicle. We are from WV and were on vacation in Franklin when our vehicle broke down. They did everything possible to work out a deal. We love our new Yukon. Connor, BJ, and Nico went above and beyond. Very courteous and professional. No pressure to buy! We definitely will go back! More

Thanks Beau. Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would re Thank you Beau Morrison for your courtesy, patience and expertise during our purchasing process. He took time to answer all our questions. We would recommend Beau and Tuan. More

Dream Truck Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during a Wow! The SIERRA 2500 DENALI HD HEAVY-DUTY TRUCK we purchased from DW GMC is awesome! Thank you David and Lawrence for your help and support during and after the purchase of the truck. What can I say other than WE LOVE IT!!!! It's everything I have every wanted in a truck and more. More

This was a great team of people. No fear in purchase Frist, I would like to thank the entire Darrell Waltrip team. I was excited, but each time I went into the dealership the entire team made me feel lik Frist, I would like to thank the entire Darrell Waltrip team. I was excited, but each time I went into the dealership the entire team made me feel like I was the only customer in the place. From the front desk and each and every person on the staff. I really felt so comfortable with each of them. My journey to get my Envision was my wait for a Buick that was smaller than the Enclave, but larger than the Encore. I loved that Encore, I needed a little more room. I drove it while waiting for the Envision, I loved it! My salesman, Randy was so personal and professional at the same time. He was great; I believe I called and text his cell phone number, so much he knew my number by heart. I would text him, “Is my car there, yet”? He was text something back each time. Randy, would great me with a wonderful smile each time. I know after a while I was a little bothersome he never let on. He and I was so excited I believe the entire dealership was excited, just for me. He programmed my radio, and connected my cell phone to the car, before I left the dealership. He said that I could call him after the sale; I feel comfortable enough to do just that. Lawrence, the Manager; would come out and greet me as well. This was the best experience with a car dealership. The greeters I call them at the front of the dealership were so personable as well. They all talked to me about the car and just talked. Now, I was waiting for the Envision to get to Darrell Waltrip dealership which seemed a really longtime which it was only 3 weeks. I drove by the dealership every day. Natalie, the finance person was easy; we discussed everything, but she continued to do her job in spite of her and my excitement. The ride of my new Envision is great! More

WORST SERVICE EVER This dealer is very rude, inconsiderate, and extremely rude.,Loren is the worst sales manager/GM ,.do not patronize this place, Loren is a crook he re This dealer is very rude, inconsiderate, and extremely rude.,Loren is the worst sales manager/GM ,.do not patronize this place, Loren is a crook he refused to give me my downpayment and kept his car, i had to call corporate office More

Very easy to work with and was a good experience Everyone was very nice and pleasant to work with. Highly recommend this dealership . Everyone from the sales, the finance to management was a pleasu Everyone was very nice and pleasant to work with. Highly recommend this dealership . Everyone from the sales, the finance to management was a pleasure to work with More

No pressure authentic people Best car buying experience yet! Our experience at Darrell Waltrip GMC was by far the best dealer experience we have ever had. All employees were real authentic people that genuinely Our experience at Darrell Waltrip GMC was by far the best dealer experience we have ever had. All employees were real authentic people that genuinely helped us rather than try to sell to us. Genee was a delight to work with, straightforward, friendly and to the point. Nico Bauer was just as helpful and genuine. To top off the whole experience we had come in late in the day on Memorial day, by the time we had finalized our paperwork the detail team had gone home. Nico (the general manager) took it upon himself to spiff up the car for us. Total service. The best word I can use to sum up the team at darrell waltrip GMC is AUTHENTIC. Great experience! More

Easy buying experience for a 1st time buyer I had a very positive experience at this dealership. I had done most of my research online so I made an appointment and when I got there Brett met me I had a very positive experience at this dealership. I had done most of my research online so I made an appointment and when I got there Brett met me at the front and had the Encore waiting for me to test drive. He offered to let me keep it over night , asked if he could call me the next day to go over any additional questions I had, and was always very conscientious of my time. He wasn't pushy or shady. I worked specifically with Brett in sales and Calvin in finance- both were very friendly and professional. I am very pleased with my car and my experience at DW Buick GMC. More