Darrell Waltrip Buick GMC

Survey (Brett Oliver) Words can not explain how great of a sales rep, Brett Oliver was on both my visits to the dealership. Brett made sure that I was very well taken care Words can not explain how great of a sales rep, Brett Oliver was on both my visits to the dealership. Brett made sure that I was very well taken care of also made daily phone calls to make sure that this company was still interested in my business. Words can't describe how big of a blessing the General manager Loren, Brett, Calvin have been on my purchase of sale! I would most definitely recommend your dealership to people city wide! Brett was definitely professional while conducting business and made sure no matter what kind of circumstance a customer had he was able to make things happen. He was very genuine and patient. That's what makes a great business leader. Thank you guys it was a blessing! Marlon Blackmon. More

Careless maintenance technicians, rude management. I purchased my new GMC truck here in March of 2016. The initial sale process went smoothly, and the Billy, my salesperson, could not have been nicer d I purchased my new GMC truck here in March of 2016. The initial sale process went smoothly, and the Billy, my salesperson, could not have been nicer during the process. When I brought my truck in for its first oil change in May, I got it back from the shop with oil stains on the headliner. According to the shop manager, the technician that changed my oil was wearing an oily/dirty ball cap that made contact with my headliner in several places. Jocelyn, a maintenance coordinator, had the detailing department clean up my headliner. Most of the grease spots were removed, but there were still spots left on my headliner. I brought the truck back in today to have the spots worked on again, particularly one bad spot of discoloration, directly over the driver's seat. This is where the technicians ball cap made the most contact with the headliner. After attempting to clean the spot a second time, the grease had been completely worked in to the headliner. When I pointed this out to the maintenance team, they conveniently "couldn't see" the spot. My salesperson, Billy, agreed that he could see the grease spot until the dealership manager, Lawrence, came to take a look himself. At that point, Billy changed his mind and decided that he could no longer see the grease spot. They essentially told me that they would do nothing more about the problem that they caused. Throughout the process, I was laughed at, yelled at, and made to feel as though my complaint was ridiculous. I would not recommend purchasing or maintaining your vehicle at this dealership. Not only are their technicians careless with their filthy hands and clothing, their management and service advisors are entirely rude, and shady in their dealings. My entire experience with this dealer was a scam - buyer beware. More

Exemplary customer service! We recently purchased two vehicles at the Darrell Waltrip Buick GMC and received the best customer care from Mr. Tuan Nguyen and Brett Oliver. Both T We recently purchased two vehicles at the Darrell Waltrip Buick GMC and received the best customer care from Mr. Tuan Nguyen and Brett Oliver. Both Tuan and Brett went out of their way to continuously work with our budgets and customer needs. The entire staff, General Manager ( and Financial Manager Calvin Frey) treated us like family. A special thanks to Brett for checking on us throughout the purchase experience to make sure we were comfortable, and or if we had any questions concerning the vehicle or service warranties. He was knowledgeable and made us feel secure about our purchase. Tony & Thuy Mallini More

Outstanding Customer Service Over the past few years, I have experienced some major financial hardships that has caused me many financial setbacks. After converting to a Chapter Over the past few years, I have experienced some major financial hardships that has caused me many financial setbacks. After converting to a Chapter 7, I received a letter from Darrell Waltrip's car dealership offering me a chance to purchase a vehicle, in order to reestablish my credit. My cousin referred me to Benjamin Dobbs III (car salesman) and he provided outstanding customer service. He was not pushy or overbearing, but was very encouraging and helpful in helping me find and purchase a vehicle. He was extremely friendly and his genuine attitude shined through brightly. I would highly recommend anyone to Darrell Waltrip's dealership and to Mr. Benjamin Dobbs III. More

Awesome Dealership! I recently bought an new DenaliHD from Darrell Waltrip GMC and I can honestly say that every aspect of the buying experience was top notch. My Sales R I recently bought an new DenaliHD from Darrell Waltrip GMC and I can honestly say that every aspect of the buying experience was top notch. My Sales Rep Brett Oliver treated me with the utmost courtesy and respect. I am thoroughly impressed with their facilities and most of all their personnel. Everyone from the Receptionist to the General Manager was professional and showed a genuine interest in my buying experience. I look forward to going back to this dealership again for service and accessories. More

Brett Oliver is awesome! Brett Oliver treated us like family and took the time to search for exactly what we were looking for. The dealership is clean, appealing and modern. Brett Oliver treated us like family and took the time to search for exactly what we were looking for. The dealership is clean, appealing and modern. More

Purchased from out of town I purchased a used car from Tuan Nguyen from Darrell Waltrip Buick GMC and had a great experience. I live in Atlanta and I bought a used car sight uns I purchased a used car from Tuan Nguyen from Darrell Waltrip Buick GMC and had a great experience. I live in Atlanta and I bought a used car sight unseen. After speaking with Tuan Nguyen I felt like I knew the car completely. He was very helpful and understood my needs. Each time I called the dealership I was greeted with a pleasant voice on the phone and all my questions were answered. I highly recommend you ask for Tuan when purchasing a car. More

Excellent experience My car buying experience was exceptional. The salesman William Bidwell listened to my concerns and took care in making sure I was extremely happy wit My car buying experience was exceptional. The salesman William Bidwell listened to my concerns and took care in making sure I was extremely happy with my decision. He found me the car I wanted at a price I could afford. The finance team was just as exceptional I would recommend them highly. More

Excellent customer service Very knowledgeable about the vehicle I was looking to purchase. Felt welcomed when I walked in the door, not pressured to buy a vehicle. Felt like I Very knowledgeable about the vehicle I was looking to purchase. Felt welcomed when I walked in the door, not pressured to buy a vehicle. Felt like I could trustworthy the sales team that helped me find my vehicle. Finance finished the experience processing my loan quickly and I left feeling like I receive a fair deal. More

Patience Jake and Nicole were awesome to work with! They were so patient with me and helped me find the SUV that was a perfect fit for my family and budget! I Jake and Nicole were awesome to work with! They were so patient with me and helped me find the SUV that was a perfect fit for my family and budget! I would recommend them to anyone looking to buy or lease a new car. More