Darrell Waltrip Buick GMC

Excellent, Fast, Friendly Service We went into the dealership on a weekend when it was snowing to make some price comparisons for a Buick Encore. Billy Bidwell was our salesman and was We went into the dealership on a weekend when it was snowing to make some price comparisons for a Buick Encore. Billy Bidwell was our salesman and was absolutely fantastic. We are actually planning to buy a second vehicle very soon and would not consider going anywhere else to buy a vehicle. Everyone has been phenomenal that we ran across in every department. More

Can't trust verbal estimates of work Last week we had a problem with our Acadia. It began to sputter and had no power on the interstate. After towing it down there and having their serv Last week we had a problem with our Acadia. It began to sputter and had no power on the interstate. After towing it down there and having their service department look at it Dave Keller called me and informed me of the work that needed to be done. The repair work that was needed and some regular maintenance that needed to be done. Overall the bill was just over $1,000 so I told him to go ahead with the work. My wife was getting ready to leave with the kids for spring break and I wanted the car in the best shape it could be in. After a little while I received another call from Dave telling me that the catalytic converters needed to be replaced and this had only shown up after the car had warmed up. After going through several different amounts I finally just asked him to tell me the new total. He told me it would me around $1,900 and whatever the state would do to him which I took to mean sales tax. So I was prepared for around $2,100. I told him once again to proceed with the work. That afternoon I received a text telling me that the work was done and we could pick up the Acadia. Shortly after that Dave called me to tell me that it was done. Not two minutes after that he called me back to tell me that he had made a mistake on the total he had told me and that it was now over $2,300. He tried to reassure me that he would do everything he could to get the price down. I was pretty unhappy with him at this point considering that the work was already done. That night my wife and I drove down to pick up the Acadia. It was after 7pm so only one rep was there at the service dept. To my complete shock the amount had not gone down like Dave had said he would try to do, it actually had grown to $2,456.70! Of course no one there could answer any questions that I had about why it went up. I as told that Dave would be notified of how upset I was but I haven't heard anything from them since. For months we have been having our Acadia serviced there because my wife was very happy with them from the start. This has completely ruined our trust in their service representatives. We may or may not be going back to them. More

Great experience It was a great experience. I was actually 90% sure I would be buying a Chevrolet that day. My experience there was horrible. Cody and the others at Wa It was a great experience. I was actually 90% sure I would be buying a Chevrolet that day. My experience there was horrible. Cody and the others at Waltrip were great. I have bought 4 new cars since 2001, and this was the first time I actually felt good about how everything went. I will gladly come back and hope Cody is still there. More

Jake from state farm is AMAZINNNNNGGGG Walked in after just freshly being discharged from bankruptcy, no one else would even give me a chance ... We met Jake from state farm who by chance h Walked in after just freshly being discharged from bankruptcy, no one else would even give me a chance ... We met Jake from state farm who by chance had the same name as my hubby .. Lol .. Jake worked his tail off for us and got me financed and with no money down at that ?? it took a little while but it was well worth the wait . I am very pleased with this dealership and we will be back ..... Anyone that doesn't think you can get financed this just goes to shows don't give up hope I literally just got my discharge letter lastweek and got financed today with no money down. Just come see Jake he's highly recomended More

Excellent experience at this dealership friendly people My salesman Mr. Stovie excellent very knowledgeable of the product I bought a new GMC Denali super satisfied the entire staff was very friendly and a My salesman Mr. Stovie excellent very knowledgeable of the product I bought a new GMC Denali super satisfied the entire staff was very friendly and a pleasure to deal with More

Great Experience! Thanks Jake. I purchase a lot of cars. It's not always the greatest experience. That's not the case here. The sales person I worked with, Jake, was awesome. He was I purchase a lot of cars. It's not always the greatest experience. That's not the case here. The sales person I worked with, Jake, was awesome. He was responsive and I felt like he was on my side trying to get to a price for th car I purchased as well as the vehicle I was trading. This is what buying a car should feel like. Thanks, Jake. More

A+++++ This is, by far, the best car-buying experience I've ever had. Billy was fantastic and couldn't have been more professional. I told him exactly what I This is, by far, the best car-buying experience I've ever had. Billy was fantastic and couldn't have been more professional. I told him exactly what I wanted to accomplish and he, along with Nico, worked to make it happen. They were proactive, not reactive, which was refreshing. Natalie was great as well. I always dread the paperwork part of a transaction like this, and she made it as painless as possible. So far, so good with my 2015 Sierra. When I'm looking for another vehicle in the future, I will definitely be giving these folks a visit. More

Waltrip has an outstanding group of people working there. Any time I take my care to be serviced I am welcomed with a smile and made to feel that they are there to help me in any way they can. The service ma Any time I take my care to be serviced I am welcomed with a smile and made to feel that they are there to help me in any way they can. The service manager, Jamie has a great team of people and I feel that Dave and Jeff, in the service department, are friends. I also think a lot of Jason, who is a mechanic, because I don't believe there is a car problem he cannot fix. More

Great Overall this is the best dealership in Tennessee. Professional, clean, respectful. They really take care of you and our very helpful. They pay attent Overall this is the best dealership in Tennessee. Professional, clean, respectful. They really take care of you and our very helpful. They pay attention to detail and are very patient with your decisions. More

I'm a believer When they say, "Bankruptcy? No problem!", believe it! I was discouraged about my bankruptcy & being unable to finance a car, but Jakes put me at ease. When they say, "Bankruptcy? No problem!", believe it! I was discouraged about my bankruptcy & being unable to finance a car, but Jakes put me at ease. He worked hard to get me into a reliable car with affordable monthly payments. He made sure that I understood all of the terms of the lease and that I understood my future options as well. Plus, he filled up my has tank before I left the dealership. More