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Darrell Waltrip Buick GMC
Franklin, TN
1,251 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,251 reviews
October 04, 2015
Used car Had a great experience with Jake and Nico getting the car we needed for our family also figuring out the terms that worked best for us. They answer Had a great experience with Jake and Nico getting the car we needed for our family also figuring out the terms that worked best for us. They answered every question honestly and in a timely manner. Very easy to work with did not give any undue pressure and were upfront the entire time. More
by Ccash123
Employees Worked With
Nico Bauer, Jacob Stovie
October 01, 2015
Good salesman, good deal. We had a good experience while buying a truck. We dealt with Josh Gray who made the process easy. He answered our questions, showed us the vehicles we We had a good experience while buying a truck. We dealt with Josh Gray who made the process easy. He answered our questions, showed us the vehicles we were interested in, and disappeared when my wife and I needed to talk. Josh took good care of us and never tried to pressure us one way or the other. The one and only negative would be the wait to take care of the financing. They were unexpectedly busy and somewhat understaffed. Even then, they did their best to speed up the process and we were updated constantly on the progress. Nico Bauer was very friendly and worked very hard to get the process completed as quickly as possible. More
by ronobvious
Employees Worked With
Josh Gray, Nico Bauer
September 16, 2015
Good people I was very well pleased with my experience, the sales person Wade and Vern! They made buying a truck fun. The thing I liked the most was they were not I was very well pleased with my experience, the sales person Wade and Vern! They made buying a truck fun. The thing I liked the most was they were not pushy at all. More
by Jbddunn
Employees Worked With
Wade, Vern Carson
September 15, 2015
Excellence This was our second purchase from Darrell Waltrip Buick GMC. We are very pleased! This was the easiest purchase/trade transaction! Billy Bidwell and V This was our second purchase from Darrell Waltrip Buick GMC. We are very pleased! This was the easiest purchase/trade transaction! Billy Bidwell and Vern Carlsen went above and beyond to get us a great deal! Thanks so much! More
by Norman Family
Employees Worked With
Natalie Willard, Vern Carson
September 13, 2015
Great Dealership! I was very well pleased with my experience, the sales person Wade and Josh did great...I also like Lawrence he went that extra mile to so I could get I was very well pleased with my experience, the sales person Wade and Josh did great...I also like Lawrence he went that extra mile to so I could get the car I wanted...I usual don't like buying a car but they all made it easy, even Natalie in the finance dept..Thank You for helping me out..I would recommend this dealership to any one. I live and hour and a half away but I chose to drive that far because they all were very nice and helpful...Thank you again Lawrence for lunch, and for Wade and Josh and Natalie for the great job well done... More
by kim schilling
Employees Worked With
Wade, Josh, and Lawrence , Natalie Willard
September 11, 2015
Great place! These men took their time to go over the car and specs and were very honest about the history of the car. Absolutely fantastic dealing with Jacob. I d These men took their time to go over the car and specs and were very honest about the history of the car. Absolutely fantastic dealing with Jacob. I didn't even know this was the car that I wanted until he kept telling me about it and asked me to test drive it. More
by Kait2010
Employees Worked With
Nick helped with finance! , Jacob Stovie
September 04, 2015
Service dept review I would like to commend Erik Luck in the service area for his outstanding customer service we recently received. He went above and beyond what normal I would like to commend Erik Luck in the service area for his outstanding customer service we recently received. He went above and beyond what normal service advisors do, and his compassion and understanding is very evident. The preowned vehicle we previously purchased from Darrell Waltrip was not up to normal preowned standards, and Erick took the time to make things right. He is a valuable asset to that department and I commend him highly. More
by Kathleen Goad
Employees Worked With
Erik Luck
September 04, 2015
Faulty inspection I bought a van from DW in Franklin, Tn with a service package and worthless warranty. I took it in for an oil change, tire rotation and inspection, no I bought a van from DW in Franklin, Tn with a service package and worthless warranty. I took it in for an oil change, tire rotation and inspection, no trouble prior to this.......the next afternoon my tire axle and a support steel uderneath is BROKEN. Per the inspection these parts were fine when i left but they insist that the inspection was good and this is normal wear and tear- if that was the case there should have been evidence of a problem during the inspection. They put my life in danger and now want over $700 to fix damage their inspection should have prevented. More
by BeckyLynn
Employees Worked With
Jamie- Service manager
September 03, 2015
Lasseter experience We would recommend Darrell Waltrip to anyone who asks. Billy Bidwell was one of the most professional, friendly car sales persons that we have ever h We would recommend Darrell Waltrip to anyone who asks. Billy Bidwell was one of the most professional, friendly car sales persons that we have ever had. And he got us into a car, even with our being in a chapter 13 bankruptcy! Loren, manager, was also awesome! And it wasn't just some rinky-dink little car either, it is a 2014 Nissan versa note with only 50,000 miles! Thank you!! More
by howbouthat123
Employees Worked With
Billy Bidwell, Nico Bauer, Loren Vanderkooi
August 28, 2015
holy crap... uneducated reponse for wow I have a poor credit history and this dealership was willing to work with me and my family in any regards. Many options and they chose one that met o I have a poor credit history and this dealership was willing to work with me and my family in any regards. Many options and they chose one that met our needs and wants with out any hassle... put us in a full size SUV that made us not need to continue to shop. They new what we needed, wanted, and bam the wife was smiling! It was with in our budget and the time line from credit app, to finding a bank, to Jake with in sales was amazing, and paperwork signing was with in less than 2 hours. Short, sweet, and to the point. I spoke to Mr. Lorin and Mr. Lawrence about my experience and in hopes they continue this. The little things... a full tank of gas and full detail upon purchase made us feel special. We found a flaw in the vehicle after the purchase and the dealership owned all of it. They got the part ordered, into service with an appointment, and with no questions! The service department and purchase has a huge waiting area that is warm and friendly with complementary drinks and Starbucks coffee... oohh yah!!! Name brand dealership, name brand product, with what we brought to the table was minimal and no judgment!!!!!!!! HOLY CRAP... that's my uneducated Army based educational response. Thank You so much! More
by rpcaulfield
Employees Worked With
Jake, Lorin, and Nikko with finance, Loren Vanderkooi, Jacob Stovie
