
Darrell Waltrip Buick GMC
Franklin, TN
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The Best Customer Service Ever!! My experience here was spectacular, After dealing with a "bootleg" dealership in the downtown Nashville area, I came to Darrell Waltrip and my expecta My experience here was spectacular, After dealing with a "bootleg" dealership in the downtown Nashville area, I came to Darrell Waltrip and my expectations were exceeded greatly. They got me in a car that I wanted and needed instantly. I didn't sit at the dealership for 5-6 hours while they ran my credit 50 million times to see who would accept. I was in there for about 2 hours and then I was test driving and signing papers for my new vehicle. The customer satisfaction was empeccable. I recommend salesperson Andrew Tidwell for any of your car buying needs. He listened and made me feel like he was going to do his best to serve and please me. I am very satisfied with my car buying experience. More
Omg!!! Awesome Customer Service😀 My car salesman (Rez) was very patient yet persistent, he was very helpful in finding me the vehicle I wanted and getting me the best deal. I felt as My car salesman (Rez) was very patient yet persistent, he was very helpful in finding me the vehicle I wanted and getting me the best deal. I felt as if he worked for me. ?????? More
Good Experience I had a good experience here. Thought I was treated fairly. Laid back sales staff (well as laid back as car salesmen can be.) If you shop here, I had a good experience here. Thought I was treated fairly. Laid back sales staff (well as laid back as car salesmen can be.) If you shop here, ask for Tim. More
Automobile Purchase This was by far, my "Best Ever" car buying experience. The level of assistance was phenomenal! I did not experience any pressure and the attention to This was by far, my "Best Ever" car buying experience. The level of assistance was phenomenal! I did not experience any pressure and the attention to detail was remarkable. I received multiple phone calls, with options related to what I was looking for, in a purchase. This search lasted for over two months. I never received, any smart comments, pressure or negative body language. The staff as a whole, makes you feel like part of the family, as soon as you walk through the door. I am forever grateful to; Lawrence, Laser, Taun, Nico & the rest of the staff... More
Customer Service Bj, Lawrence, Nico and Vern were outstanding, they made me feel very comfortable but not rushed. Great team that Darrell Waltrip has there. Forever gr Bj, Lawrence, Nico and Vern were outstanding, they made me feel very comfortable but not rushed. Great team that Darrell Waltrip has there. Forever grateful More
Best car buying experience to date. I have been working with Tuan for a couple of months. He has been very patient while helping find the truck that was the perfect fit for me. Being s I have been working with Tuan for a couple of months. He has been very patient while helping find the truck that was the perfect fit for me. Being such a large purchase, he understood that I did not want to make a rash decision I would later regret and was always very quick to respond to my many questions. He was also very knowledgeable about the entire Sierra line. Really helped make my buying decision easy. More
Easiest Car Purchase Ever This was my first purchase of a GMC vehicle. We purchased a 2015 Acadia. Nico and Jake were very easy to work with and made sure we were completely This was my first purchase of a GMC vehicle. We purchased a 2015 Acadia. Nico and Jake were very easy to work with and made sure we were completely satisfied every step of the way. I couldn't find the car I wanted on their lot so they searched the GMC inventory until they located one in Illinois. All the staff were very friendly, including Natalie and Vern. It is evident this dealership puts an emphasis on customer service. I'm looking forward to working with them again in the future. More
5 Star Car Buying Experience I am always hesitant when it comes to auto shopping because some dealers seem to relish creating an adversarial relationship with their customers righ I am always hesitant when it comes to auto shopping because some dealers seem to relish creating an adversarial relationship with their customers right from the start.I was very happy to see that this did not happen at any point during the process. I chose this dealer because they had the car I wanted in stock and I had heard many good things about DW"s dealerships. I would highly recommend these dealerships to anyone looking for a new or used automobile. More
Great customer service I recently purchased a Cadillac SRX from DW gmc and was impressed by the staff and especially the vehicle. Rez and Nico helped me out and gave me a g I recently purchased a Cadillac SRX from DW gmc and was impressed by the staff and especially the vehicle. Rez and Nico helped me out and gave me a great deal on this spotless Caddy. I knew what I wanted and they helped me through the process without trying to upscale me on a newer car. I'll be back in a few years bc I actually liked the people who took care of me. It's all about the people. More
Excellent car buying experience My salesperson, Brian Harris, was awesome. All employees from the time I walked in the door until I left after my purchase were friendly and accomodat My salesperson, Brian Harris, was awesome. All employees from the time I walked in the door until I left after my purchase were friendly and accomodating. In todays world of poor customer service, go to these guys and be treated with the best of service. More