Darrell Waltrip Buick GMC

Failure to communicate Left messages for personnel to return my calls. Dealership failed to follow-up. Tim Stevens, my sales representative was courteous and friendly. Ou Left messages for personnel to return my calls. Dealership failed to follow-up. Tim Stevens, my sales representative was courteous and friendly. Outstanding. However, the level of service dropped significantly when dealing with other personnel in their dealership. Once deal was consummated I was sent to the finance department and they tried to high pressure us in purchasing additional services we did not want or need. The lady could not understand why we did not accept her advice. Next, I had a question regarding the payment and I called Mr. Stevens. He told this same lady to call me. She never did. Next, we tried to find out where our paperwork was for licensing the vehicle. We eventually received the registration with no letter of explanation. Just place in envelope. General Manager, who called me after several inquiries, said they apologized and would correct problem. I'm afraid he never followed up as evidenced with no one returning my calls. More

Jake is the best! What a great experience we had, as for me going car shopping can be a nightmare. Jake and the whole crew were great, he was so nice and so accommodat What a great experience we had, as for me going car shopping can be a nightmare. Jake and the whole crew were great, he was so nice and so accommodating. We never felt any pressure, he was very personable and we loved that about him. Jake is very good and Knowledgeable at his job! If you are in the market for a new vehicle , be sure to ask for Jake. You want be disappointed . We are loving our new ride! Thank you Jake for the great experience . More

Tim Stevens is the best salesman I love my 2015 GMC Terrain! Tim was a pleasure to work with and I recommend anyone needing a vehicle to go see him at Darrel Waltrip Buick gmc! I love my 2015 GMC Terrain! Tim was a pleasure to work with and I recommend anyone needing a vehicle to go see him at Darrel Waltrip Buick gmc! More

2015 Buick Enclave purchase Tim Stevens was our sales associate at Darrell Waltrip Buick GMC. Tim is not just a normal sales associate he is much much more. We had made our mind Tim Stevens was our sales associate at Darrell Waltrip Buick GMC. Tim is not just a normal sales associate he is much much more. We had made our mind up to purchase a 2015 Buick Enclave but we also had some special items that we were looking for on the vehicle. Tim had to do many searches on the GM network to locate our special Enclave. After locating similar but NOT exactly what we wanted Tim and his Manager. Found that they had one on the lot that was a little more than we wanted. We came to a agreement and worked out very good deal that was a WIN WIN for us and the dealership. We are EXTREMELY happy with Mr. Tim Stevens and our vehicle buying experience at DARRELL WALTRIP BUICK GMC. Thank you More

Excellence I went into Darrell Waltrip Buick on Memorial Day. I had an exceptional experience with Calvin my sales executive. My entire experience was excellen I went into Darrell Waltrip Buick on Memorial Day. I had an exceptional experience with Calvin my sales executive. My entire experience was excellent. Very professional team of professionals. I highly recommend doing business with them! More

New car You will not work with a better dealership! Lawrence and Nico make the process so easy! I love that Lawrence is so present as the GM. You will not work with a better dealership! Lawrence and Nico make the process so easy! I love that Lawrence is so present as the GM. More

AMAZING CAR BUYING EXPERIENCE When I pulled into Darrell Waltrip, I was sick to my stomach because my car buying in the past (at other dealerships) has always been SO stressful. D When I pulled into Darrell Waltrip, I was sick to my stomach because my car buying in the past (at other dealerships) has always been SO stressful. Darrell Waltrip has changed the way I think about car buying! Rez and Nico made the experience stress-FREE and fun. Everyone there (the receptionist, the sales team, the finance folks) greets you with a smile and positive attitude. They are happy to have you there and happy to work with you to get you in the car you want and out on the road! I would DEFINITELY recommend letting the awesome team at Darrell Waltrip take care of you next time you need a car! Thanks so much! -Amy :) More

found our second vehicle I had an excellent experience here. Nico and Jake took care of me and answered every question I had. Having a deployed husband and buying a vehicle by I had an excellent experience here. Nico and Jake took care of me and answered every question I had. Having a deployed husband and buying a vehicle by myself stressed me out and they definitely made me feel like they wanted what was best for our family. More

I felt likey they cared and really worked to get me a deal. My previous Buick's engine was shutting off at ransoms times, on the interstate, roadways, idle, it didn't matter. After visiting several mechanics we My previous Buick's engine was shutting off at ransoms times, on the interstate, roadways, idle, it didn't matter. After visiting several mechanics we took it to the dealership who was also unable to pinpoint the problem. My safety was at stake and I believe Bryan Butler saw that and really worked to get me the best deal he could. BJ Dobbs was very friendly and easy to talk to. More