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Darrell Waltrip Buick GMC

Franklin, TN

4.9
1,251 Reviews

1440 Murfreesboro Rd

Franklin, TN

37067

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Showing 1,251 reviews

May 02, 2022

I was so happy to find the Buick Regal I had been searching for. I was very satisfied with the deal I got on my trade-in. The only thing I'm unsure of is the finance company. More

by glyndavaughn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen, Katie Mahoney
May 04, 2022 -

Darrell Waltrip Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

April 29, 2022

Everyone was great, especially Daniel (our salesman) & financial guy (sorry can't remember his name). We were treated as if we were friends/family!! More

by pollyjo61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Johnson, Kyle Kemp, Katie Mahoney
May 04, 2022 -

Darrell Waltrip Buick GMC responded

We are very happy we could provide you with a positive experience! Thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

April 28, 2022

I’ve always dreaded buying a car and truly because I hate dealing with dealerships. But I can say hands down, this was the best experience ever! From start to finish, each person made the process beyond sim More

by abushman86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Lang, Eric Stewart, Daniel Johnson, Katie Mahoney
Apr 30, 2022 -

Darrell Waltrip Buick GMC responded

Thank you so much for your kind words and this wonderful review!!!! We are very happy we could provide you with a positive experience! Also, we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC!

April 24, 2022

Tiann and her team did a great job getting me into the car I wanted and at a payment that was affordable. Best car buying experience I've ever had. ⭐⭐⭐⭐⭐ -Cole More

by colegordy88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiann Antonette, Kyle Kemp, Katie Mahoney
Apr 26, 2022 -

Darrell Waltrip Buick GMC responded

Cole, thank you for your kind review; we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC! Thank you, and have a fantastic day!

April 23, 2022

Up front and personable, did asked and answered all my questions. Would recommend them highly. Thank you More

by tileguyllc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico Bauer, Roman Chortyk, Katie Mahoney
Apr 26, 2022 -

Darrell Waltrip Buick GMC responded

Thank you for your kind words and this wonderful review! We are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

April 22, 2022

I enjoyed my visit and love my car. Daniel and Lawrence made a stressful situation easy More

by DICON2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I hope I didn't forget anyone but everyone was great, Lawrence Martin, Eric Stewart, Samantha VonBehren, Daniel Johnson, Katie Mahoney
Apr 25, 2022 -

Darrell Waltrip Buick GMC responded

Thank you for your kind words and this wonderful review! Thank you again and have a fantastic day!

April 18, 2022

Katie seems really friendly and took a picture. Daniel Johnson was our salesman and he did a great job. Candice Dufrane is a great employee and should be promoted as soon as possible. More

by mikeandnathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Dufrane, Eric Stewart, Daniel Johnson, Kyle Kemp, Katie Mahoney
Apr 22, 2022 -

Darrell Waltrip Buick GMC responded

Thank you for your kind words and this wonderful review! We are very happy we could provide you with a positive experience!

April 17, 2022

Excellent service! Roman was great to work with. Got us the car we wanted at a great price! We got a much better car at a far better price than we were finding in our More

by memburdick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Chortyk
Apr 19, 2022 -

Darrell Waltrip Buick GMC responded

Thank you for your kind words and this wonderful review! We are very happy we could provide you with a positive experience!

April 16, 2022

Love love it! They was all so sweet very kind people. I will be back. More

by deborah.mccrobey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Lang, Samantha VonBehren, Katie Mahoney
Apr 19, 2022 -

Darrell Waltrip Buick GMC responded

Deborah, thank you so much for your positive comments about Darrell Waltrip Buick GMC! We value your business and cant wait to see you again!!

April 14, 2022

Dealer/GM treated me like no one should ever be treated as a customer. I ordered a new Sierra Denali back in Dec. the truck came in this past month (April). I had a deal on a similar vehicle at another de More

by BM11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Martin, Nico Bauer, Mark Gray
Apr 18, 2022 -

Darrell Waltrip Buick GMC responded

M. Bruce Macisaac, thank you for your feedback. We always appreciate customers telling us how they feel. The way things went down are not exactly the way you are describing them though. First of all, there is no way we could have told you what the APR or the lease rate factor would be when you are ordered the vehicle as we cannot predict them 6 months in advance. The rate that were giving to you were provided by the banks and in line with the law. For your information, rates cannot be marked up 4% as you stated in order to protect customers. We even offered you to use your own financing if they could have gotten you a better rate. Second of all, our GM had all the intentions to meeting with you but in a period of 12 days, you set up 4 appointments and didn't show for 2 of them. You still met 5 of the managers who were instructed to take care of you in case you came while he was out of the office. Finally, you couldn't make up your mind between a lease or a retail deal. At some point, you said you found a vehicle somewhere else and texted your salesman that you didn't want to do the deal and that's when we decided to put the Sierra on the market. Thank you for the opportunity to serve you and we are sorry that it didn't work out. Everyone who ordered a Sierra from us has taken delivery without any issues. We run a very ethical and transparent business as proved by the fact that we've never marked up a vehicle since the chip shortage started. Have a great day!

Apr 18, 2022 -

BM11 responded

You didn’t tell me the APR when I ordered it. You told me your APR when I went to get the truck. Your APR that day was 6.5% according to the finance guy. I found out that GMF APR on that vehicle was set at 2.83, which is 3.67% leads then what you quoted me on. As you stated, you cannot charge 4% more because it’s agains the law…..you came pretty close !! BYW, the better deal I got was on a 2022 vehicle, couple $$ less and I told the salesman I was working with that if your dealership couldn’t come close to that number I’d go with the other dealer. This discussion happened a few days before my built ceviche arrived. You also stated that I text the salesman and said I didn’t want the truck. Show me the text message that you are speaking of. I have it and it does not state anywhere that I didn’t want the vehicle but it does have the GMF APR rates that he asked for so he couldn’t take it to management to try and get a better deal. Never heard back from Mark. Next time a GM of a dealership promises something, I’ll be sure to hold him to his word. But I can guarantee you it won’t be with Lawrence (GM) at Waltrip !! I’m still stunned as to how I was treated…fool me once, shame on you. Fool me twice, shame on me !!

May 02, 2022 -

BM11 responded

Still no response from Waltrip GM after I called him out to show me the proof of his reply. Wouldn’t expect anything less from this group!!

May 12, 2022 -

Darrell Waltrip Buick GMC responded

As we told you when you ordered your vehicle, the lease rate factors change monthly so there is no way we could have let you know what it would be 4 months ahead of time. Like you rightfully said, we cannot legally mark up the rate 4% so we clearly didn't. The lease rate factor you received was right in line with what GM Financial offered at the time. We are not sure who you are getting your information from but it is incorrect. There might be a confusion between what a lease rate factor and an APR are (a 0.00283% lease rate factor is the equivalent of 6.80% APR). It is confusing for most people so we understand. Our records show that our GM called you and apologized several times for not being present when you came in. We are not sure what else he could do since you found a better deal somewhere else and it is clear that you do not want to do business with us. We hope that you enjoy your new vehicle and have a great day!

May 12, 2022 -

BM11 responded

Try to act like the polite, nice dealership online. Keep your phony reply’s as the GM only called me once after I have the dealership a bad review. His apology was not sincere at all. He gagged me the guilt trip that he had a house closing and what was he supposed to do….cancel it for me ! Yo bad your business/sales dept didn’t match the professionalism that your service department has. That being said, what else should I expect from car salesman !!

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