Back

Darrell Waltrip Buick GMC

Franklin, TN

4.8
1,266 Reviews

1440 Murfreesboro Rd

Franklin, TN

37067

Directions

By Type

Showing 1,266 reviews

February 22, 2020

Best car experience ever!!! From my sales guy Ben to Eric the business manger!! unbelievable 3rd cat I have purchased here and will be back many more times!! More

by Bama girl
Recommend Dealer
Yes
Employees Worked With
Nico Bauer, Ben Biddy, Eric Stewart
Feb 24, 2020 -

Darrell Waltrip Buick GMC responded

Kathy, we are so pleased you enjoyed your visit to Darrell Waltrip Buick GMC! You are a big part of our success and we couldn't thank you enough for your loyalty and all the compliments!. We are looking forward to seeing you for number 4!

January 20, 2020

Wrong tires Purchased new 2014 GMC Sierra top of the line, did not want the wheels that were on truck and the dealer swapped them out, not until we had to buy tir More

by b_elders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bo
Feb 10, 2020 -

Darrell Waltrip Buick GMC responded

Bernice, we are a little confused by your message since you purchased the vehicle 6 years ago. Since you bought several cars from us before, you know that customer satisfaction is our main priority so "stealing" from you wasn't our intention. There is not much difference in price between the 2 size wheels so it was probably an honest mistake. We are glad that you found out the way you did. Everyone makes mistakes so give us a call to discuss your issue at (615) 465-5902 and ask for Nico Bauer. We are sure he'll be able to help you.

January 06, 2020

Highly recommend! John Gilbert was our salesman when we were at Darrell Waltrip and was great to work with! He helped us get into a wonderful vehicle over the summer. More

by carrieh11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen, John Gilbert
Jan 14, 2020 -

Darrell Waltrip Buick GMC responded

Carrie, we are so pleased you enjoyed your visit to Darrell Waltrip Buick GMC! JD and Tuan are awesome. Thank you for your review and your business. We are looking forward to seeing you again soon.

December 30, 2019

Fastest/Easiest Vehicle Buying Experience Came in to browse vehicles. Found the 2020 GMC Sierra, they gave us an amazing deal and worked really hard/fast to ensure we were not wasting time the More

by Katlyn.holt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Frey, Victoria Malone
Mar 06, 2020 -

Darrell Waltrip Buick GMC responded

Katlyn, thank you so much for your high rating! It makes us very happy that you enjoyed your experience and that you love your truck. We are looking forward to seeing you again soon!

December 29, 2019

Very bad after sale customer service. They will be nice with you only in the selling time but after you drive the new vehicle and buy it they not help or care about you any more. More

by Equinox 18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lawrence Martin, Eric Stewart, Victoria Malone
Mar 06, 2020 -

Darrell Waltrip Buick GMC responded

At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call us at (615) 465-5902, we look forward to hearing from you soon.

December 21, 2019

New GMC Sierra Denali I had a great experience with Victoria and the team. They made buying and trading very easy and fair. I will definitely buy another vehicle from the More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Frey, Jimmy White, Victoria Malone
Mar 06, 2020 -

Darrell Waltrip Buick GMC responded

Mike, we're happy you found our staff to be so supportive during your experience here at Darrell Waltrip Buick GMC.

December 04, 2019

Our experience was excellent. We went searching for a certain car. We were put with a representative that went above and beyond to make our experience great. I highly recommend thi More

by yrbarron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen, Victoria Malone, COLBY BAER
Mar 06, 2020 -

Darrell Waltrip Buick GMC responded

We're glad you had such a wonderful experience with us! We hope to see yo soon!

November 22, 2019

Fantastic car purchase experience!! The sales team is in a class of their own. From the moment I walked into the door, I felt welcomed and at ease. My sales person listened to my persona More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence Martin, Victoria Malone
Nov 26, 2019 -

Darrell Waltrip Buick GMC responded

Hi, thank you for taking the time to leave a review for us at Darrell Waltrip Buick GMC. We're happy we could meet your expectations! We are looking forward to seeing you or anyone you send our way soon. Thank you for your business!

November 21, 2019

Great experience buying a car!!! We had a great experience selecting and buying our new car today! Victoria was such a pleasant, helpful, and knowledgeable sales person. So happy th More

by Marybhuddleston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Malone
Nov 26, 2019 -

Darrell Waltrip Buick GMC responded

Mary, we are very happy we could provide you with a positive experience! Victoria is awesome and always wants the best for her customers. Thank you for your review and your business!

November 13, 2019

Great sales/repair service The sales team and finance team did awesome. We did have some pretty stern requests, but they met every need for the vehicle we wanted for our family. More

by jessicarodeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tuan Nguyen, Samantha VonBehren, Daniel Johnson
Nov 15, 2019 -

Darrell Waltrip Buick GMC responded

Jessica, we're happy you found our staff to be so supportive during your experience here at Darrell Waltrip Buick GMC. There are some things that are unexpected but we always try to make it better when that happens. We are glad that we managed to make the car perfect for you. Thank you for your business and your review!

...
91
...