Darrell Waltrip Buick GMC
Franklin, TN
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Best car experience ever!!! From my sales guy Ben to Eric the business manger!! unbelievable 3rd cat I have purchased here and will be back many more times!! the business manger!! unbelievable 3rd cat I have purchased here and will be back many more times!! More
Wrong tires Purchased new 2014 GMC Sierra top of the line, did not want the wheels that were on truck and the dealer swapped them out, not until we had to buy tir Purchased new 2014 GMC Sierra top of the line, did not want the wheels that were on truck and the dealer swapped them out, not until we had to buy tires with 46,000 miles on truck did we discover the tires they put on truck were 17" instead of 20", found this out because the spare was a 20" tire, thankfully we never had a flat tire and tried to put the 20" on. I am sure there is a difference in cost between the two not to mention this was actually stealing from us. We have purchased 3 vehicles from GMC and Honda. Called when I found out from tire company what had happened, the manager and salesman no longer work there.. No way to treat a recurring customer. More
Highly recommend! John Gilbert was our salesman when we were at Darrell Waltrip and was great to work with! He helped us get into a wonderful vehicle over the summer. John Gilbert was our salesman when we were at Darrell Waltrip and was great to work with! He helped us get into a wonderful vehicle over the summer. Tuan Nguyen was also very friendly and pleasant! More
Fastest/Easiest Vehicle Buying Experience Came in to browse vehicles. Found the 2020 GMC Sierra, they gave us an amazing deal and worked really hard/fast to ensure we were not wasting time the Came in to browse vehicles. Found the 2020 GMC Sierra, they gave us an amazing deal and worked really hard/fast to ensure we were not wasting time there or money. Our sales expert Victoria was fun, knowledgeable, and determined to help us find the best deal that worked for us. We will be back to purchase another vehicle from her when the time comes. Also, it happened to be pouring rain when we went and Victoria did not mind at all to go get the vehicle and bring it to us so we wouldn’t get wet. She was so sweet and very thoughtful! Thank you for working with us and helping us with our first truck purchase! Also, Calvin really helped us get the best warranty for us that fit in our budget-no pressure whatsoever. Thank you for all the hard work! More
Very bad after sale customer service. They will be nice with you only in the selling time but after you drive the new vehicle and buy it they not help or care about you any more. with you only in the selling time but after you drive the new vehicle and buy it they not help or care about you any more. More
New GMC Sierra Denali I had a great experience with Victoria and the team. They made buying and trading very easy and fair. I will definitely buy another vehicle from the I had a great experience with Victoria and the team. They made buying and trading very easy and fair. I will definitely buy another vehicle from them. More
Our experience was excellent. We went searching for a certain car. We were put with a representative that went above and beyond to make our experience great. I highly recommend thi We went searching for a certain car. We were put with a representative that went above and beyond to make our experience great. I highly recommend this dealership. More
Fantastic car purchase experience!! The sales team is in a class of their own. From the moment I walked into the door, I felt welcomed and at ease. My sales person listened to my persona The sales team is in a class of their own. From the moment I walked into the door, I felt welcomed and at ease. My sales person listened to my personal needs and exceeded my expectations. I will certainly be a returning customer and refer my family and friends. More
Great experience buying a car!!! We had a great experience selecting and buying our new car today! Victoria was such a pleasant, helpful, and knowledgeable sales person. So happy th We had a great experience selecting and buying our new car today! Victoria was such a pleasant, helpful, and knowledgeable sales person. So happy that we visited your dealership today! More
Great sales/repair service The sales team and finance team did awesome. We did have some pretty stern requests, but they met every need for the vehicle we wanted for our family. The sales team and finance team did awesome. We did have some pretty stern requests, but they met every need for the vehicle we wanted for our family. The vehicle we chose did need to have some work done and we weren’t able to bring it home with us, but they fixxed the repair and brought it down to us so we didn’t have to make the trip again. It did arrive after 11pm, which we weren’t thrilled about, but it is running great and a huge blessing to our growing family. More














