Dave Edwards Toyota - Service Center

Took my car in for an oil change. Paid for a break flush (that I didnt need). Took my car to have breaks put on the next day and i barely had any break fluid and what was left was black. They also told me at the dealership I needed something done to my rotors. They were bad. While being shown the break fluid issue, I was also made aware that my front rotors were perfectly fine. They didn't understand why the dealership said anything was wrong with them. I waited on a manager to call me all day because I was told no one would be there to discuss the issues when I could get there. I would have been there by 5 p.m. Because i never received a call and was given the run around I went straight to the dealership after work. I was told by the manager he was "sorry he had not reached out to me all day because he was busy." TERRIBLE customer service. This could have been a dangerous situation and I was made to feel as if the problem wasn't a problem. I've been going to Dave Edwards Toyota for years and have bought my last 2 cars from there. After this mishap, I will no longer do business with them or send my family and friends their way. Very disappointed in Dave Edwards Toyota.

He was very helpful and very nice. He explained everything to me and Made it a very pleasant experience during my visit to get the service done in my car. Thank you very much!!!!

Great dealership. Also really appreciate the service and professionalism of Chris Shear in service. Chris always gives me an estimate of the time it takes.

Excellent service and a great staff. I will be back for the next service appointment for my car. Thank you for such a great experience.

We've been with this dealership for 15 years, purchasing both new and pre-owned cars from them and always using their service dept. We trust them to be honest with us and to stand behind their products and service. Very customer-oriented, friendly and welcoming. Especially have appreciated Chris Shear, his knowledge and competence and his willingness to always work with us - also our daughter and son-in-law prior to his death. Highly recommend Dave Edwards to friends whenever we can.

Seems like everytime I get my service done here they never do everything they're supposed to. This time I came in for an oil change, which is supposed to include topping off my fluids. Which they did not do. I'll just start going to a different dealership for service.

This was just my second service, scheduled thru Chris Shear. A 7 year old RAV4 (2013), Chris explained to me, every service recommended by Dave Edwards, be it tires, brakes, air condition, engine, fluids, wipers, etc. What impressed me the most, by Chris's detailed explanation of the service, risk(+or-) and cost, of the 9 jobs, he had performed, on my RAV4, was how courteous, professional and no sales pressure on me, at any time. He helped me decide the critical jobs, needed to be done now and the jobs (fluids, etc) that could be performed, in upcoming services, with no risk to my vehicle. When I CHOSE, the 9 jobs, this service, he did the math and said something, I had never heard, the 7 years, Dave Edwards, has been servicing my RAV4. HE SAID : THE COST, GOING OUT THE DOOR, WILL BE $ _ _ _ _._ _., INCLUDING TAX, FEE'S ETC. I left my RAV4 at the Dealership on Friday and picked it up on Saturday. The OUT THE DOOR COST on the invoice, was exactly, what he said it would be. No questioning the invoice at checkout. I saw that Chris, included, whatever discounts, I was entitled to, on the invoice. I thought Chris gave me, an excellent deal, on my Michelin tires.

Everyone at the dealership was courteous and helpful. Stan especially helped and took the time to explain the situation and provide us with information to avoid similar problems in the future.

Very professional. They got me in fast even without an appointment. The whole team in the service department. Great atmosphere. The waiting area is the best i have ever seen.Thank you

Made an appointment as they said they had a shuttle that would get me to work on time. Got there at 6:45 and never saw the shuttle. At 7:40 I had to have them pull my car out so I could go to work. Didn't complete the service. Three stars because they didn't try to charge me for the work as all they completed was a recall repair. Also its pretty normal to sit there for over an hour to multiple hours for a standard service even with an appointment. Think I'm going to one of the quick places next time, now that I am no longer on the maintenance plan.