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Dave Edwards Toyota - Service Center

1.0

9 Lifetime Service Reviews

2450 Reidville Rd, Spartanburg, South Carolina 29301

9 Reviews of Dave Edwards Toyota - Service Center

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February 13, 2018

"THEY SHOULD BE ASHAMED"

- lemon06

IF you want a waste of time , and money . go to dave edwards service dept! NO THANK YOU ! NO HELP WHAT SO EVER! IF I HAVE ANYMORE RECALLS . GOING TO GREER OR GREENVILLE! DAVE, AND RODNEY YOU SHOULD BE ASHAMED . I WILL NEVER BUY TOYOTA AGAIN !

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Recommend Dealer
No
Employees Worked With
Chris Shear
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 14, 2018 -

Dave Edwards Toyota responded

Thank you for sharing your experience with us. I spoke with the Service Manager about your vehicle. He explained that you changed the parts to your vehicle with after market parts. Once those parts are changed unfortunately Toyota will no longer cover the cost of the recall. Since this rule comes directly from Toyota there is no way for us to override it. We do apologize for the inconvenience this has caused you.

August 14, 2017

"Worst Service Department I Have Ever Seen"

- Avalon Man

The Service Department here is not interested in Customer Service. 2-3 hour oil changes with an appointment no less. Sloppy - slow service. Have often had to take car back in to get it fixed on the second or third attempt. The Service Manager always has an excuse as to why it took four times the allotted time. But he never offers an apology for the shoddy service. After having used them for many years, I will not be back. Caveat Emperitor "Buyer Beware".

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Recommend Dealer
No
Employees Worked With
Service Manager Charlie
March 24, 2016

"The Worst Service Department I Have Ever Encountered"

- Melissa R

If you are considering Dave Edwards for service, I strongly urge you to reconsider. They have had numerous chances to deliver quality service, which I have rarely received. I own a 2014 4Runner Trail Premium. Last week, I made an appointment for detailing and 25,000 mile service (tire rotation and inspection). I arrived yesterday at 7:40am and asked for the shuttle. I was informed that it had just left and would be back soon. After 35 minutes, it returned … with breakfast for the employees! The shuttle is provided for CUSTOMERS, not errands for employees! I was 30 minutes late for work because the employees wanted breakfast. They called around 3:30pm asking when I needed the car; I said 4:30. They said it won’t be ready until 5 because it was just taken back to detail. Why ask when I need it, if you’re going to tell me when it will be ready? They had the car ALL DAY and just took it to detail at 3:30? They allotted 8 hours to rotate the tires and 1.5 hours for the detail? Very poor time management! When I got the car, it was STILL DIRTY! There was pollen all over the hood. The exterior windshield was streaked, with vertical pollen marks where the wipers stop. The inside must have been washed with a dirty rag because it was dirtier than when I left it there. The driver’s side window was dirty and spotted. There were horizontal streaks still on the passenger side mirror from the last rain. The inside was dusty enough to wipe my finger through and leave a mark. There were fingerprint smudges all over the passenger door, and the rear window wasn’t clean. The exterior had dried water spots all over, many yellowed from pollen. For $187 I expect it to be SPOTLESS. I could have gotten a better wash at the Spinx drive through for $8. During checkout, the cashier asked the shuttle driver to go get her a milkshake. This isn’t the first time I’ve received poor service either. I was in for routine maintenance in November 2015. While there, I asked them to look at my radio/GPS unit because it was randomly rebooting. They said it probably just needed a firmware update. I told the tech I'd already done updates through the Toyota Entune app. They acted like I was stupid and didn't know what I was talking about. They said they would double check it anyway. When I picked up the car, they said it was up to date, may not be compatible with my phone (iPhone 5) and they reset it to factory defaults. They said sometimes the radio can't handle too many contacts to sync (I only have about 50 contacts). The instructions were to drive it a few days without hooking the phone back up and see if the problem persists, and if so call back in to have the unit replaced. One of the main selling features is Bluetooth capability. For them to tell me the unit is incompatible with a very popular phone brand is completely unacceptable. I wonder if Toyota knows they are telling people this! Still, I followed their instructions. I didn't have to wait long; it rebooted several times on my way home that evening. I called to report that the unit was still rebooting without my phone attached. They said I'd need to make an appointment to have a tech get the service tag information so they could order the replacement part. I made an appointment for December 18 at 11:30am. I took an early lunch from work and got there at 11:15am. My car sat waiting, untouched, in plain view until 12:36pm, over an hour past my appointment time. They brought my car back out at 12:52pm and pulled it around to the front. I waited another 20 minutes for them to bring my keys before I headed over to the service desk. I politely informed the lady at the desk that my car was right there (pointed to said car), had been there for 20 minutes, and I really needed to get back to work. She was rude, ruffled through some paperwork on the desk, and told me they weren't finished with it yet so she couldn't give it to me. Another 20 minutes later, a man brought me my keys and said the radio/GPS unit should be there in about 7 days, maybe 10 since it was the holidays. He said they'd call me when it was in. January comes around and I never received a call. I called several times and was redirected to voice mail every time. I left several messages and never received a call back. Fast forward to February, and I still hadn’t gotten a call from them about the part, and no one returned my messages. I continued to call several times, and left a voice mail for the service manager. Still no call back. I even had a friend at work who personally knows the service manager email him twice, and he never got a response either! February 8, I call the service department again and was transferred to parts. I actually got to speak to a real person this time and explained the situation. The man looked up my account and, after some silence, asked if he could call me back in a few minutes. He called back about 15 minutes later (I was surprised he called back at all based on prior history). He said the lady that was my "tech" quit and they had no record of me coming in to get the service tag number on December 18th. How does he know who was handling my account if they have no record of it? He also said they can only keep radios in stock for so long before they have to return them, but I was never notified that it was in stock. And if they have no record of the prior service, how does that apply to my situation as the radio would have never been ordered in the first place? He said I needed to come in (again) to have a tech look up the service tag number so they can order the part. When I explained my problem, the guy was unapologetic/unsympathetic and had a general attitude of "it's not my problem". He asked if I could come in some time that day to have that done. I told him the only time I had was during lunch from 12-1. He said that would be fine. I asked how long it would take, and indicated that I waited over two hours last time. He said he didn't know and that he was going to transfer me to the service department to make an appointment and they could tell me how long it would take. Wait a minute ... he just said 12 was fine, but now I need to make an appointment with the service department? He transferred me to the service department and said to ask for Charlie. When I asked for Charlie, he was unavailable and I was transferred to his voice mail. I left him a message asking for him to call me back to make an appointment. He called me back about 30 minutes later (again shocked to get a call back). I explained the situation again, and he too had an "I don't care, not my problem attitude". He cut me off abruptly while explaining the story and said "so when can you come in". I made an appointment for Feb 9 at 12pm. February 9, service was actually very fast. I was in and out in 10 minutes. I was surprised to see someone making an effort and felt relieved that my problem would finally be handled. He said the part should be in within 3-7 days. Within 5 days, I received a call that the part was in. I dropped the car off the next morning at 7:30. When I hadn’t heard from them by 4:30 that afternoon, I called to ask when it would be ready. They said, it’s been ready for a while, we just haven’t made any calls yet. Why would you not call right away to get finished cars off the lot and out of your way? I have not had any problems with my GPS since replacement. The last two times I had regular service scheduled, they failed to fill my windshield washer fluid. It makes me wonder what other steps of the inspection they are skipping. My husband has also had issues with this dealership. He had a recall on his Corolla. When he called, they said the part was in stock and made him an appointment the next week. When he got there, they didn’t have the part and said they would have to order it. They used the parts they had in stock on cars that didn’t make appointments, then didn’t bother to call and let him know they were out. After waiting months for the part to come in, he took his car to another dealer, which handled the recall immediately with in stock parts. Dave Edwards called him 3 months later saying they received the part.

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No
Employees Worked With
ALOT
November 11, 2015

"bad service dept experience. "

- Not happy

Trip 1.. Wanted tires balanced. And oil change. When I left it drove worse. Trip 2. Took it back. Fixed. Looked At bill when I got home they charged me for tire mounting and disposal. Trip 3. Tried to get bill fixed. Guy tried to tell me I got new tires. Argued with him. He actually looked at my cat before being satisfied. Service manager said they credited acct except for oil change. How nice of them. Sh have given me credit for all the gas I spent on 3 trips!!!

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Recommend Dealer
No
Employees Worked With
Can't remember. Too mad!!
January 04, 2015

"Great service and experience"

- mmathavale

I have bought a couple of cars from them before (new and used), and was very happy with the overall experience both times. I still have both vehicles, and get them serviced from them, and am very happy with the service experience every time as well. Couple of months ago I found a problem of using too much oil with one of my cars. I had a lifetime powertrain warranty from the Southeast Dealers who apparently are not the best to back up their warranties. But the team (Kristi and others) in Dave Edwards actually went out of their way to get the car fixed for me. A very pleasant surprise to me to see this dealership go out of their way to keep a long time customer happy. Thanks a bunch guys!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kristie Henderson, Guy Mobley
July 18, 2014

"New Car"

- waaser

We are so pleased with our Toyota Camry. We bought it new in 2013 and actually paid less for it that a late model used car. The folks at Dave Edwards are knowledgeable and treat you like family. We live in Easley and it is worth the drive to Dave Edwards! I would and have recommended Dave to friends and family. R Waaser

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Recommend Dealer
Yes
Employees Worked With
Other Employees : April Thornton
July 02, 2014

"Continued great service"

- Celadonlcb

One of the reasons that I bought another car from Dave Edwards Toyota was due to the service department. I've been using the service department for 10 years or longer. I receive great service and attention when I bring my cars in for service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kelly Rial
July 02, 2014

"friendly efficient courteous staff "

- bobbetty73

All of my dealings with the service department have been a pleasant experience, As was the experience when I purchased my Camry from Mike Welch Mike was a pleasure to work with and I would recommend Mike and The Dealership to anyone without hesitation. Bob Aldrich Boiling Springs,SC

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Recommend Dealer
Yes
Employees Worked With
Mike Welch
February 06, 2010

"At Dave Edwards Toyota I am treated as a friend and a..."

- Beb

At Dave Edwards Toyota I am treated as a friend and a customer. I have been a Dave Edwards customer for many years. I remember when Dave bought the dealership from L P Pitts who was the Toyota Dealer in Spartanburg way back then. My father had bought cars from L P Pitts and when I got old enough to by a car I bought one from Dave Edwards and have been a loyal customer. Now we are feeling the pressure of the Toyota Recall problems with our Camry and I feel fine with that knowing that Dave Edwards Toyota will take care of the problem. Even though my new 2009 Camry is in the recall I am not worried know I can trust Dave Edwards to take care of my car. I plan to buy my next car from Dave Edwards Toyota. I trust this dealership with all my automobile needs. I am so thankful to have such a friend in the community as Dave Edwards. Ben Jolley

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Recommend Dealer
Yes
Employees Worked With
Charlie Sweney
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