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Dave Edwards Toyota - Service Center

Spartanburg, SC

4.1
41 Lifetime Reviews Review Dealership

41 Reviews of Dave Edwards Toyota - Service Center

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October 29, 2020

"Took my car in for an oil change. Paid for a break flush..."

- dtecandjen_momma

Took my car in for an oil change. Paid for a break flush (that I didnt need). Took my car to have breaks put on the next day and i barely had any break fluid and what was left was black. They also told me at the dealership I needed something done to my rotors. They were bad. While being shown the break fluid issue, I was also made aware that my front rotors were perfectly fine. They didn't understand why the dealership said anything was wrong with them. I waited on a manager to call me all day because I was told no one would be there to discuss the issues when I could get there. I would have been there by 5 p.m. Because i never received a call and was given the run around I went straight to the dealership after work. I was told by the manager he was "sorry he had not reached out to me all day because he was busy." TERRIBLE customer service. This could have been a dangerous situation and I was made to feel as if the problem wasn't a problem. I've been going to Dave Edwards Toyota for years and have bought my last 2 cars from there. After this mishap, I will no longer do business with them or send my family and friends their way. Very disappointed in Dave Edwards Toyota.

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Recommend Dealer
No
Employees Worked With
Mark, Morgan, and I'm not sure of the other gentleman's name
Nov 12, 2020 -

Dave Edwards Toyota responded

Customer service is very important to us. We are looking into this matter.

October 28, 2020

"He was very helpful and very nice.He explained..."

- Velma Hanlon

He was very helpful and very nice. He explained everything to me and Made it a very pleasant experience during my visit to get the service done in my car. Thank you very much!!!!

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Recommend Dealer
Yes
Employees Worked With
Oct 28, 2020 -

Dave Edwards Toyota responded

Thank you for sharing your experience with us!

October 21, 2020

"Great dealership.Also really appreciate the service and..."

- Danny112814

Great dealership. Also really appreciate the service and professionalism of Chris Shear in service. Chris always gives me an estimate of the time it takes.

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Recommend Dealer
Yes
Employees Worked With
Oct 21, 2020 -

Dave Edwards Toyota responded

We appreciate your business!

September 20, 2020

"Excellent service and a great staff. I will be back for..."

- rsmith

Excellent service and a great staff. I will be back for the next service appointment for my car. Thank you for such a great experience.

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Recommend Dealer
Yes
Employees Worked With
Sep 22, 2020 -

Dave Edwards Toyota responded

Thank you for the five star review!

August 16, 2020

"Long-term positive relationship with Dave Edwards Toyota"

- donmarymiles

We've been with this dealership for 15 years, purchasing both new and pre-owned cars from them and always using their service dept. We trust them to be honest with us and to stand behind their products and service. Very customer-oriented, friendly and welcoming. Especially have appreciated Chris Shear, his knowledge and competence and his willingness to always work with us - also our daughter and son-in-law prior to his death. Highly recommend Dave Edwards to friends whenever we can.

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Recommend Dealer
Yes
Employees Worked With
Aug 24, 2020 -

Dave Edwards Toyota responded

Thank you for sharing your experience with us! We appreciate your business!

August 06, 2020

"Seems like everytime I get my service done here they..."

- Amanda.neese

Seems like everytime I get my service done here they never do everything they're supposed to. This time I came in for an oil change, which is supposed to include topping off my fluids. Which they did not do. I'll just start going to a different dealership for service.

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Recommend Dealer
No
Employees Worked With
Aug 11, 2020 -

Dave Edwards Toyota responded

Thank you for bringing this to our attention. Please contact our service director Ray Frye and he will be able to ensure this does not happen again.

August 05, 2020

"Superb"

- Bob

This was just my second service, scheduled thru Chris Shear. A 7 year old RAV4 (2013), Chris explained to me, every service recommended by Dave Edwards, be it tires, brakes, air condition, engine, fluids, wipers, etc. What impressed me the most, by Chris's detailed explanation of the service, risk(+or-) and cost, of the 9 jobs, he had performed, on my RAV4, was how courteous, professional and no sales pressure on me, at any time. He helped me decide the critical jobs, needed to be done now and the jobs (fluids, etc) that could be performed, in upcoming services, with no risk to my vehicle. When I CHOSE, the 9 jobs, this service, he did the math and said something, I had never heard, the 7 years, Dave Edwards, has been servicing my RAV4. HE SAID : THE COST, GOING OUT THE DOOR, WILL BE $ _ _ _ _._ _., INCLUDING TAX, FEE'S ETC. I left my RAV4 at the Dealership on Friday and picked it up on Saturday. The OUT THE DOOR COST on the invoice, was exactly, what he said it would be. No questioning the invoice at checkout. I saw that Chris, included, whatever discounts, I was entitled to, on the invoice. I thought Chris gave me, an excellent deal, on my Michelin tires.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Hood
Aug 11, 2020 -

Dave Edwards Toyota responded

We are so glad that Chris was able to make your experience such a pleasant one. Thank you for being a part of our family!

July 30, 2020

"Saved our Tundra!!"

- colladca

Everyone at the dealership was courteous and helpful. Stan especially helped and took the time to explain the situation and provide us with information to avoid similar problems in the future.

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Recommend Dealer
Yes
Employees Worked With
Stan Ballenger
Jul 31, 2020 -

Dave Edwards Toyota responded

We appreciate your business!

July 24, 2020

"Very professional. They got me in fast even without an..."

- jagearhart

Very professional. They got me in fast even without an appointment. The whole team in the service department. Great atmosphere. The waiting area is the best i have ever seen.Thank you

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Stan Ballenger, Dennis Coffey, Adam Ortiz
Jul 31, 2020 -

Dave Edwards Toyota responded

Thank you for the five-star review!

July 23, 2020

"Made an appointment as they said they had a shuttle that..."

- unhappy.customer.this.time

Made an appointment as they said they had a shuttle that would get me to work on time. Got there at 6:45 and never saw the shuttle. At 7:40 I had to have them pull my car out so I could go to work. Didn't complete the service. Three stars because they didn't try to charge me for the work as all they completed was a recall repair. Also its pretty normal to sit there for over an hour to multiple hours for a standard service even with an appointment. Think I'm going to one of the quick places next time, now that I am no longer on the maintenance plan.

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Recommend Dealer
No
Employees Worked With
Employee not listed.
Jul 24, 2020 -

Dave Edwards Toyota responded

Thank you for bringing this to our attention. We apologize that the shuttle wasn't there in time to take you to work. We will work hard to ensure this does not happen again. Please feel free to reach out to our Service Director, Ray Frye at 864-595-2300.

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