Dave Sinclair Ford

Fred and JP took very good care of us. We are very happy with our new Ford Edge. We are very happy with our new Ford Edge. More

Sold us a lemon and don't stand behind it. This vehicle has been nothing but a problem since we bought it. We have had it to the dealership over 7 times just for electrical. The car is dangero This vehicle has been nothing but a problem since we bought it. We have had it to the dealership over 7 times just for electrical. The car is dangerous. We didn't even have it off the lit and all the alerts went off. They had to keep the car and gave us a loaner vehicle till the following Friday when they called and said ours was ready. We went to pick it up and drove about 30 miles and sll the alerts went off again. We called and they told us to bring it back and again we had a loaner vehicle and they had to replace the ECM psrt of the computer. After that we were back for just faulty electrical. Its had about 8 recalls. 4 of which are still happening because they don't have the parts to fix it. Our service agent told us we had a lemon and that they should take care of us. We set up an appointment with a sales man thinking they would take this lemon back and call it even and then we would buy an older vehicle but to no avail did that happen. He wanted to give us $7000 for our vehicle and put the rest of what we owe on top of the sale price. Then we said no deal and went to our car. The salesman came out and I said to him "so what do we do when this thing starts on fire and we are in it and you cannot get out. I guess we just die and he said we'll I'm sorry". This thing driving down the highway going 65mph and the collision light goes off and stops the vehicle when nothing was even around us. They have cursed me, yelled at me and treated us so bad. We have bought every vehicle from them, but will never buy another car from them. Sad thing is no one would step up to make this right. Si if your reading this, my recommendation is to keep shopping anywhere but here because I can remember the first Dave Sinclair that said and I quote," If it not right then bring it back and we will make it right" More

Had my wifes car towed in with a bad transmission. The advisor Dani Williams got it in the shop the next day to get checked out and called me right away to inform me that it was indeed the transmissio The advisor Dani Williams got it in the shop the next day to get checked out and called me right away to inform me that it was indeed the transmission that was bad and would order one and get it in as soon as possible! She was the best! Very knowledgeable and professional the whole time! When it was finished she had the car delivered to my house repaired and with a fresh car wash ! Make sure you ask for Dani in service, you won't be disappointed! More

My car was repaired at Dave Sinclair Ford Collision after an accident. Upon completion I was told my car needed another several thousand dollars of work that would not be submitted to insurance. I foun after an accident. Upon completion I was told my car needed another several thousand dollars of work that would not be submitted to insurance. I found this to be suspicious so I got a second opinion from a trusted friend who is an auto mechanic. He said this work was unnecessary and told me not to replace the part. He also pointed out that the dealership put used parts in my car for repair. Also, the dealership did not repair two of my sensors that were damaged in the accident even though i pointed out the error message of the sensors to them when i dropped the vehicle off. My glove compartment fell out completely once I got my car back home. This was working fine when I dropped the car off. The experience with this dealership was frustrating and disappointing. I have little faith in their abilities or integrity. More

Sam Skidmore was so wonderful and helped me so much. He is great and so passionate about his job and helping others. never oversold me on anything and did what he could to help me. He is great and so passionate about his job and helping others. never oversold me on anything and did what he could to help me. More

They will low ball the xxxx out of you! ! This is a terrible dealership. They will also hold you hostage to they can get every penny from you!! ! This is a terrible dealership. They will also hold you hostage to they can get every penny from you!! More

Buying my 2024 F150 was a good experience, but I decided to pay the truck off and cancel all the extras that I purchased, I only had the truck for 6 months before paying off. When the refund for all the ex to pay the truck off and cancel all the extras that I purchased, I only had the truck for 6 months before paying off. When the refund for all the extras came in it was on 56% of the total of the extras bought. that says for 6 months they took 44% of what was bought. This seems a little off for only having the truck for 6 months. When emails where sent to the finance person there was no response. Not very good business when you purchase a 60000 dollar vehicle. More

Great to work, I shopped online, found the vehicle, Pinky did a 360 degree video and showed me the overall, Docusigned the sale, delivered the vehicle and explained the particulars, couldn't ask for more, th did a 360 degree video and showed me the overall, Docusigned the sale, delivered the vehicle and explained the particulars, couldn't ask for more, thanks Pinky. More

Service department had poor communication and no sense of urgency. Car was on their lot for 4 days when I called for a status update. They didn't even know the car was there. I told them to check across the urgency. Car was on their lot for 4 days when I called for a status update. They didn't even know the car was there. I told them to check across the small section of parking lot at the Lincoln service center as they had called me when the car had been towed in, and I explained that they were expecting it at the Ford dept not the Lincoln service dept. I thought it was clear enough that he could bring them the keys or at least call them but evidently not. Bottom line, they had my car for 16 days (4 of which they didn't even know it was on there lot despite my call telling them it was on its way via tow truck). When I texted after 16 days without a call to see the status, within minutes, I was told it was ready for pick up. I got the feeling it was ready before I contacted them but they didn't realize that they hadn't contacted me. I asked for delivery and they said it would have to wait until Monday because noone was available. I told them that I would make arrangements to pick it up. I also said I was disappointed with the poor communication and apparent lack of urgency. I was told that I was fortunate to get my car seen as quickly as I did since I didn't have a prior appointment but that they fit me in. I said 16 days didn't seem like I was fit in but if it truly was, then I appreciated it. I picked up my car myself because I couldn't wait any longer. The bill was large, (around 1600) considering it had been serviced a few months prior there for similar situation (at least to me) and I had paid even more then. This second visit, I even had a throttle body replaced that had been replace at prior visit (for this second one, I was not billed). Throttle bodies are are supposed to last over 100k miles from what I read. I would think maybe someone would consider why that would reoccur so quickly and what might cause that. I got in my car and it was not idling smoothly and so I had service rep out. He agreed. I said I will drive it and see if it improves since mechanic note said it was repaired (and the ridenthat Inhad gotten there had already left). It didn't improve and within the less than 5 mile drive home, the check engine light came on. I screenshot the check engine light and sent it to the rep. He said to bring it back and it would be made right. I said I would within a few days when I had time and a ride. Before I have a chance to bring it back in (within the week) my neighbor comes over and tells me that something is hanging off the bottom of my car. It is the under engine shield that had been removed when they replaced the lead something or other that was determined to be the issue at my recent visit. Evidently it wasn't put it back on correctly. I contacted service again with photos. When I did bring it in, I was told the check engine light represented 2 new issues that weren't present at previous visit and would total another $3200 in repairs. And told me that these were not issues showing up on the check engine scanner when car was there previously (despite the fact that the check engine light came on before I even made it 5 miles home) Bottom line i spent close to 5k from prior two visits and car is not fixed and now say they need another $3200. I do not have confidence in their diagnostic skills. I could not speak with the mechanic because you talk to the service rep.. I find that irritating and am sure that it is not as good as direct communication. Just very disappointed and angry. Feel like the money hat I spent was wasted.. Clearly it was not and still.isnt fixed. I am going to contact service manager and see what can be done. Hopefully this company that has been there for so many years will fix the issue and restore my confidence. More

On 2/5/25, I was on my way to a funeral in St. Louis from Richmond, VA. Rain and headlights from an 18-wheeler blinded me in a construction section of I-64, and I hit a construction barrel with my Louis from Richmond, VA. Rain and headlights from an 18-wheeler blinded me in a construction section of I-64, and I hit a construction barrel with my eight (8) days old, 2025 Ford Escape. I'm fortunate the only damage was my front headlight being destroyed. I asked at an auto parts stores for recommendations and was referred to the Dave Sinclair Ford location at 7466 S Lindbergh Blvd. I knew the odds of parts being available, let alone someone available to fix the headlight were as about as good as winning a million in the lottery, but I tried anyway. Twice in two days, I was unbelievably fortunate. Around 1pm, I arrived at the dealership and was directed to RJ Leslie for assistance. I explained what had happened, and that I was certain they wouldn't have the necessary parts, anymore than they could squeeze me in without an appointment. I explained to RJ that my aunt's wake was at 4pm, but that I had to at least try and get the light fixed. I cannot begin to explain how wonderful RJ was in taking care of me and my car repair. He scrambled to get the part for my Escape, then worked hard to get my vehicle into the shop to fix the headlight. Miraculously, by 3:45pm Mike Bast and his apprentice had my car repaired and sporting a brand-new headlight. Not even here in Richmond could I ever get my car fixed on such short notice or so quickly. The kindness and care RJ and the rest of the dealership staff demonstrated to me during my time at the Lindbergh Blvd location was amazing. It was wonderful to experience the kind of customer service I strive for with my own clients. It's a business mentality that is missing in so many businesses these days. RJ, Mike, and the rest of the staff on duty that afternoon need to be awarded a medal or a gift card or something to show how valuable they are to the success of Dave Sinclair Ford. If I ever need vehicle assistance again while visiting St. Louis in the future, I'll know exactly where to go. Thank you RJ and Mike. I cannot begin to express my gratitude for easing my level of stress during a visit that was sad enough. I sure hope James Sinclair reads this review because he needs to know how amazing you guys are!!!! Kathi Scearce One note, and NOT RJ's fault. It wasn't a huge concern, but I was surprised that RJ wasn't given the keys to my automobile by whoever brought up the car from the shop after the repair was complete. Instead, the key was left in the car. I'd recommend customers would be even more comfortable about their experience if their keys were handed off to the service representative and then directly to the customer and not left in the vehicle. More