Dave Sinclair Ford

DONT BUY! DONT WORK WITH TEHM! Let me start with the conclusion: Think twice before you work with them, they are NOT reliable. They PISSED me off SO MUCH that DONT WORK WITH TEHM! Let me start with the conclusion: Think twice before you work with them, they are NOT reliable. They PISSED me off SO MUCH that 1) I bought the car with 2K more from another dealer 2) Spend 30 mins to write this review. Here is what happened to me: I visited in-person twice, one for general information, one for test drive. I am pretty sure about the truck I want, but this is when the nightmare starts: The sales person is extremely hard to reach. He is slow in picking up the phone, sometimes doesn’t text back, and never send the material I request on time. I thought they were a big dealer, maybe he is busy, which is understandable. Their price is fine BTW, so I decided to bear with it. It took 4 days to finalize some details, during which they told me “the car we discussed was sold” TWO times, so I need to pick a new car. (It turned out it wasn’t sold, just in the loaner’s program) Now, here is the highlight of the whole story: After 4 days’ of waiting, talking, picking new car, waiting again, I decide to buy the car on Friday. We made a appointment at 10, so I can get out before 12 and get back to work. They called at 8:30, asking it might take longer than expected, so can I be there earlier. I left home at 9, they called me at 9:20 (I was almost there), saying I need to turn around and GO BACK HOME, because they need to GATHER MORE INFORMATION. What does that even mean? Now after 3 days, no explanations at all. I was trying to be nice and polite the whole time, now I just think they are intentionally messing with me. I don’t know the reason. Is that because they are such a big dealer and they don’t give a S about one particular customer? Or because of something else? People say the service begins, not ends, when you buy the car from a dealer. How can you trust them, work with them, for an expensive car when they treat you like this? More

I purchased a vehicle with Dave Sinclair in October 2021. I had viewed a vehicle on the dealership’s website that was listed as on the lot, but no photos of the car had been posted. From the description, I k I had viewed a vehicle on the dealership’s website that was listed as on the lot, but no photos of the car had been posted. From the description, I knew I wanted to view the car. First off, if you’re the kind of guy or gal who is not trying to be ill with COVID-19, it’s a place to avoid. No masks in sight. I came to the dealership on several occasions to see the car, put a deposit down and purchase the car as well as an additional service appointment. I’ll skip to the good stuff because obviously I decided to buy the car and who cares why. We had the misfortune of being approached by Chad Sigsworth when we walked in. At first, I saw Chad’s desk littered with Cherry Cokes and I thought… how bad can a Cherry Coke lover be? I’ll now prepare to plead my case as to why Chad Sigsworth is the actual worst. 1. In retrospect, it was evident Chad used purposeful rhetoric to create panic and a sense of urgency. In particular, he told me on several occasions over the phone and in person that he, himself, was thinking of buying the car before I could put a deposit on it. But, his manager reminded him he already had a nice car so he decided to pass! Mmmkay Chad! Good for you man! I bet that Miata is reallyyy nice! 2. The Carfax available through the dealership’s website clearly stated the car had been in a minor accident with cosmetic damage. Not a big deal, many used cars have been. Wasn’t a deal breaker for me. But Chad kept changing his story on it and when I came to look at the car a second time he let me know how wonderful the car was, how badly he wanted to buy it himself and that it was accident free! Either he was lying, or he didn’t know much about the car he was selling and neither is all that great. 3. On day two of coming to see the car, Chad told me enthusiastically that because this car was less than ten years old, it qualified for the dealership’s special “Warranty Forever” powertrain coverage program. When I returned on day three to test drive the car and make the purchase, he reiterated this rare selling point. After deciding to buy the car and beginning to complete the paperwork, Chad goes to talk to his ~manager~ and comes back with a laminated sheet of paper and informs me that no, actually BMWs are on the list of excluded brands from this special warranty. Scan the laminated list, nope… no BMW listed there. But sorry, the manager said no warranty on this car… halfway through signing all the paperwork. Chad asked “so do you still want the car?”. Yes, Chad, I still want the car, I’m just going write you a bad review. 4. Something sketchy this dealership does is make you stand in front of your new car with a giant sign that says, “I bought this car AS IS from Dave Sinclair Ford” and they take a photo of you. If you’re not already sketched out by this place, you are after you’ve taken this photo. If you were excited for your new car, now you’re bent over Chad’s 1999 office chairs having a panic attack. And the whole photo thing does make sense, because there are things wrong with this car. This dealership did not have a good understanding of what worked and did not work with the car. The security system just flat out doesn’t work and there’s no functional alarm or anything. It’s not like there wasn’t ever one, there’s a light and stuff. Just doesn’t work. The USB jack is damaged and does not register when a device is plugged into it. Yeah, kind of a deal breaker here in the year 2022. The tires are what Dave Sinclair calls “legal”, although Chad was arrogant enough to tell me they need to be replaced ASAP and I could expect them to cost $1,200. Side note – this is when I started thinking Chad was messing with me. Like purposely tallying out how much this car was going to cost me and trying to make it sound really expensive. The dealership promised to detail the car before I took it off the lot, so it was strange that I found six cents and a bunch of crumbs in the center console. Finally, Chad really played up this repair that they did on the “control arms” before I took it off the lot. Chad told me they didn’t have to do the repair but were going to “take care of me so I’d come back and buy my next car from them.” Hahhahah. HAHAHHAHA. Hahhahahahahhahahahahha. K. 5. One of the things that really gives me heartburn is that the car was priced well over clean retail and Chad wouldn’t even consider taking an offer to his manager. I’m not naïve, I understand the car market right now. Honestly, I don’t even think I expected for them to knock anything off the price, but Chad wouldn’t even stand up, walk over to his manager and put anything in front of him. Said his manager wouldn’t even consider if I made an offer $50 less than the listed price. Said his manager didn’t even negotiate with him when he bought his car! (Chad likes his manager more than his manager likes him) Again, this was his rhetoric. That’s fine. I didn’t love it, I already had a bad feeling about the whole thing, BUT whatever I’m not super concerned over an extra $500. BUT here’s what really got me… about a week later I had to come back to the dealership to have a new license plate cover installed and wouldn’t you know, I heard one of Chad’s colleagues talking to other buyers telling them that he could probably negotiate a few hundred dollars off. Again, it’s not just sketchy it’s the flat out lying that gets me with Chad. (p.s. if you haven’t realized already Chad is really REALLY obsessed with his manager. Super thirsty to impress that dude who sits in the crappiest cubicle I’ve ever laid eyes on.) 6. Once I started signing the paperwork to buy the car, one of Chad’s cheesy colleagues walked over to his workspace and asked me if I was buying “the BMW”. I said confirmed and he said “Oh I better go call those customers who wanted it… hardy har har” and walked over to his desk, pick up his phone and made a fake phone call. Swear to god they should make an SNL skit out of this man trying to pretend like that phone call was real. 7. Alright alright, so yeah Chad is your typical used car salesman. I mean, he’s like suppppperrrrrr desperate to make a buck. I can move on. But Chad is also just not my kind of guy. He’s pretty over the top all around, weirdly tan, gold chain, strong cologne… like should have auditioned for Jersey Shore. But what really sealed the deal… like… I almost (and should have) stood up and left, was that Chad likes to keep a political bumper sticker under his computer keyboard. This is Chad’s work version of the political flag hanging outside his house. And I suspect he knew I wouldn’t agree with that bumper sticker and that he purposely lost TOTAL CONTROL of his keyboard to show off his bumper sticker. Who else’s keyboard slides 10 inches across the desk when typing into Google? Yeah, whether it was on purpose or not… just picture Chad’s keyboard flying out from under his hands across his desk mid type. That’s the kind of guy we’re working with here. OH… And if it’s taking you that long to figure out what kind of person has political flags at home and bumper stickers at work, then for you, I highly recommend Chad Sigsworth!!! More

Had a horrible experience here when I walked in ready to buy a car. I was told by the salesman that he could only spend 20 minutes of his time with me then I was on my own. Will never go back. buy a car. I was told by the salesman that he could only spend 20 minutes of his time with me then I was on my own. Will never go back. More

Recently purchased a vehicle with the help of Aaron Jeffers and we couldn't be more happier with our purchase. Personable and knowledgeable staff and excellent customer service. We will definitely be b Jeffers and we couldn't be more happier with our purchase. Personable and knowledgeable staff and excellent customer service. We will definitely be back when we are looking for another vehicle. Marvin Green More

I was in need of a car back in January Aaron Jeffers helped me get a brand new car he is the best he me 2 car he is the best helped me get a brand new car he is the best he me 2 car he is the best More

I was recently in the process of finding a new car to buy and came across one of the best salesmen I’ve ever had the pleasure to meet. Tyler Gray was extremely helpful and made the experience at Dave Sinclai and came across one of the best salesmen I’ve ever had the pleasure to meet. Tyler Gray was extremely helpful and made the experience at Dave Sinclair Ford an unforgettable one. Next time I am looking to upgrade, Tyler will be my first call. I wish there was an option for 6 stars! More

I recently bought a 2021 F-150 from Gary at Sinclair Ford. He did a great job. Answered all my questions. I couldn't be happier! Ford. He did a great job. Answered all my questions. I couldn't be happier! More

Bought a used 2019 f 150 super crew fx4 4x4. We took it for about a 4 mile test drive. After the test drive the salesman told us we needed to put 10 percent down to get financed and that's a lie. Second ju for about a 4 mile test drive. After the test drive the salesman told us we needed to put 10 percent down to get financed and that's a lie. Second just wanted to know my payoff and would never give me numbers on his truck. They low balled my trade about 3 to 4k under nada ruff trade in value. Decided to buy the truck after leaving and thinking it over. You should all ways go with your gut and walk away, but that's my bad. Get into finance and it's all about the extended warranty and it's a hard push for you to buy it. At this point we should have just stood up and walked out. Finally get the truck and head home and notice a vibration in the wheel. Truck had bad front and rear breaks and rotors, but just had a 178 point inspection to be cpo from ford. So called and was told sorry thats a normal wearing of the vehicle. Tried to trade the truck back after just not happy with my purchase and just really getting the run around from the dealer. I will never step foot in this dealership again. If it was the last place on earth to buy a car from I would rather just walk. Buyers be aware they don't give two cents about your repeat business. More

I wish there was a way to give ZERO stars! Back in January I purchased a used 2020 Platinum Ford Explorer from Dave Sinclair. Loved the car until May. I had 3 issues that all started at once. Reverse January I purchased a used 2020 Platinum Ford Explorer from Dave Sinclair. Loved the car until May. I had 3 issues that all started at once. Reverse camera would only work 50% of the time, loud rattling sound from the engine or exhaust, and every time we took it through a car wash the headliner would get soaked and water would run down the back window. I set up an appointment to take it back in June. I showed them everything it was doing when I dropped it off. I was told at that time, “the rattle doesn’t sound normal and these cars just aren’t made to take through car washes, you just have to expect it’s going to leak..” Spend $50,000 on a car that’s not even made to withstand a car wash! I get a call back several days later saying everything is “fixed”. Great! So, I go to pick it up and get in the car, it’s still rattling and the reverse camera still didn’t work. But they did fix a bad seal on the sunroof which was causing the water leak. So, I left it there for them to keep working on it. I go back a few days later once it was “all done” and this time they had replaced the camera which was now working but they were unable to hear any rattle this time and even took a test drive with the service manager Greg. I had Greg come out and listen to it, he said “oh yeah, I can hear it now, that doesn’t sound normal, that’s not what I was listening for.” So, I took it back home and made another appointment. Dropped it off to them for the 3rd time to fix this rattling sound, service man comes out and listens to it, again telling me he can hear it and something doesn’t sound right. I received a phone call a couple days later saying the noise is “normal” they can’t find anything wrong, and 2 other 2020 explorers they have are making the same exact sound. I asked to talk to Greg again and he told me the same story and I could come listen to the other explorers when I come back to pick it up. I immediately got ahold of a Ford Representative and told him what’s going on, and he is still trying to help resolve the issue, but told me to just go pick it up until they can do some more research. So, I go pick it up and talked to Greg. This time he tells me he has 3 2020 explorers and they all make the same sound. I said great let’s go listen to them! “No, no I can’t let you listen to them, but if you want to go somewhere else where one is for sale you can listen to it.” Even though days before he said I could come listen to them anytime I want. I said, well my uncle has the same exact explorer and it’s quiet as can be, just like mine was for the first 3 months of owning it. But he just kept telling me how now it’s normal and it’s just supposed to have that loud rattle. He didn’t even have 3 other explorers there, OR if he did, I can guarantee they weren’t making this noise. It’s embarrassing to even drive. I will never do business again with Dave Sinclair and warn others who think about it. All they care about is making a sale, they don't care about their customers and making things right. More

Bought a used 2016 Ford Edge with 44k+/- miles on it and after pointing out that the tires were worn, was told the tires were in great condition with no worries because Sinclair is a tire dealer. Less than after pointing out that the tires were worn, was told the tires were in great condition with no worries because Sinclair is a tire dealer. Less than 5k miles put on it and the service dept said it needs (4) new tires at the first service appointment. Seriously... This is terrible. Made an 8:00am appointment and checked on it twice throughout the day (11:43am & 2:07pm) because no one called. Was asked twice if I had or owned a sleeping bag when I talked to the service advisor?? Sleeping bag... xxx? He said he was making a joke. They had my vehicle from 6:30am until 3:19pm when I paid for the service and they wanted to make jokes? Furthermore... I was asked to wait in the customer service waiting room and someone would bring my vehicle up and present it to me. 27 minutes later I asked when I could get my vehicle and was told that when the porter brought it up I could have taken it... Thanks for that great communication and customer service. I called and asked to speak with the service mgr. He was very calm but honestly didn't seem as if he was that concerned. I'm not the guy that wants anything for free but being a service mgr. myself... I wasn't offered anything for my troubles other than he'll have to review the tapes to see if what I said truly happened and he would address it. My first and last service appointment with this dealership as a new customer. Absolutely the "WORST" service experience ever with any dealership. Customer service is a joke by the individuals I dealt with and terrible service after scheduling an online appointment. Stay away from this dealer and their sister dealerships. Simply Pathetic... More