Dave Sinclair Ford

Air bag replacment As usual I received quick and prompt service. T A rental car was provided and the service team communicated with me when the service was completed As usual I received quick and prompt service. T A rental car was provided and the service team communicated with me when the service was completed More

Very helpful and friendly Didn't use service center but the sales floor all where friendly and helpful. The finance dept was very informative and easy to work with. Didn't use service center but the sales floor all where friendly and helpful. The finance dept was very informative and easy to work with. More

Excellent service! When we pulled in, Dave Schmieg, greeted us and listened to our needs and what we were looking for. We immediately started looking and even though we When we pulled in, Dave Schmieg, greeted us and listened to our needs and what we were looking for. We immediately started looking and even though we were in the market for a used vehicle, he helped us find a brand new Ford Ranger instead that fit our needs. Normal salesman try to push you in the wrong direction and you end up walking out either unhappy or buying something you really didn't want....this is definitely not the case with Dave. He exceeded our expectations and then some! More

Update and repairs Matt was great to work with and very conscientious. The repairs were done on time and were complete. I would not hesitate to refer Dave Sinclair servi Matt was great to work with and very conscientious. The repairs were done on time and were complete. I would not hesitate to refer Dave Sinclair service department to friends and family. More

Diagnosis was made and repair was done ✔ The service department at Dave Sinclair has always been a pleasant experience, they are knowledgeable of the working of the car and very patient to ex The service department at Dave Sinclair has always been a pleasant experience, they are knowledgeable of the working of the car and very patient to explain why a process needs to be done to make sure that you are going to be satisfied with the work. I have always been comfortably to bring my vehicle in for any reason to be repaired. Thanks for the help that Matt Hackney has done to insure my concerns about the working of my car. Thanks again for the help. Robert D Beckman. More

Operational not Mechanical issues The 3 star rating is due to operational issues not mechanical from the service department. I made an "appointment" for Monday Aug. 5th and night drop The 3 star rating is due to operational issues not mechanical from the service department. I made an "appointment" for Monday Aug. 5th and night dropped Aug. 4th. On or about August 7th I called to check status and was told that the "appointment" was a "drop-off" schedule not repair schedule. Dave Sinclair had my truck for nearly two weeks before even looking at the vehicle. This was not made clear to me at time of arranging the appointment. I was later told this was normal for processing vehicles through the shop? How many people can do without a vehicle for that period of time? This caused tension between the Service Agent (Matt Hackney) and myself. Nothing but praise for Matt and the assigned mechanic (unknown) as it was a very difficult diagnosis and repair. Matt elevated to Ford engineers to find resolution which was achieved. Dave Sinclair had my vehicle 4 weeks! Again, very much appreciate Matt's professionalism during what appears to be a very tumultuous issue Dave Sinclair has put their service agents in. I own and have purchased many Ford vehicles, my latest from Bommarito in Hazelwood. Maximum appointment for service turn-around 2-days. More

Very helpful I was not sure how to go about getting a new key fob for one that was lost. Serviceman took care of insurance , and new fob. I do not know the name of I was not sure how to go about getting a new key fob for one that was lost. Serviceman took care of insurance , and new fob. I do not know the name of. The actual repairman, but he was very helpful also when he brought my car out More

Body shop They did great work on the car there were a few minor things I wasn't happy with but their not too bad bump on foot looks like dirt in paint and a dro They did great work on the car there were a few minor things I wasn't happy with but their not too bad bump on foot looks like dirt in paint and a drop of hardened paint on the spoiler couple of scratches on passenger door that weren't there before overall satisfied though More

Very nice bunch of guys! The guys spent so much time with me and went above and beyond just to get me the truck I wanted! Everyone made you feel right at home from the second The guys spent so much time with me and went above and beyond just to get me the truck I wanted! Everyone made you feel right at home from the second you walked in the door. Would recommend these guys to anyone! More

Everyone very friendly and helpful I would just suggest that you clarify with new vehicle purchases that you recommend oil changes at every 5000 miles and not what the Ford app recommen I would just suggest that you clarify with new vehicle purchases that you recommend oil changes at every 5000 miles and not what the Ford app recommends. More