Dave Sinclair Ford

Took great care of my car Work was finished earlier than promised. This was perfect as I had an appointment immediately after the visit, and this gave me time to grab a bite t Work was finished earlier than promised. This was perfect as I had an appointment immediately after the visit, and this gave me time to grab a bite to eat. More

Update I had purchased a new phone and it would not sync with my vehicle. I went to the dealer and the updated the vehicle software and the new phone works I had purchased a new phone and it would not sync with my vehicle. I went to the dealer and the updated the vehicle software and the new phone works fine More

New truck purchase The service we received from our salesman Mike Havicon and our lending assistant Mike Beak was more than we ever expected. We are very satisfied custo The service we received from our salesman Mike Havicon and our lending assistant Mike Beak was more than we ever expected. We are very satisfied customers for life. More

Great body shop crew My car looked like new, they did a great job They were very cooperative in getting my car completed as quick as possible The Body Shop manager was v My car looked like new, they did a great job They were very cooperative in getting my car completed as quick as possible The Body Shop manager was very helpful and worked hard to get my car finished as soon as possible. More

Service department was fast. The service department got the appointment time I wanted and when I got Thier I was waited on on time. The service was and efficient. The service department got the appointment time I wanted and when I got Thier I was waited on on time. The service was and efficient. More

Recall work took multiple visits to 'fix right' We recently had some recall work done (we noticed no symptoms before that). Afterwards had some issues that took multiple inconvenient trips and wast We recently had some recall work done (we noticed no symptoms before that). Afterwards had some issues that took multiple inconvenient trips and wastes of our time to get them resolved. It turns out that during the repair, a part the repair attached to became messed up. To me that is not the issue so much as the 'symptoms' were obvious, occurred most of the time, and the customer service reps would just shrug their shoulders when we suggested someone should have noticed it. Then when suggesting that they could/should have some process improvement to verify things are 'correct' before returning the vehicle to the customers, they did not seem to want to hear this. Just disappointing there does not seem to be sufficient 'quality control' on work performed. I would be more upset if this were work that I had to pay out of pocket for. Definitely do not expect this level of quality control from a dealership. It takes away incentives to choose the (typically) more expensive dealerships for labor over any other repair shop. More

Wonderful experience We went in there to get a used chevy cruze ltz, saw it was pure white no noticeable marks inside was clean, drove beautifully and the two guys we dea We went in there to get a used chevy cruze ltz, saw it was pure white no noticeable marks inside was clean, drove beautifully and the two guys we dealt with one in sales and one in finance Mike and Mike made it a great experience. I could always be happier but as far as as for what we got I am super pleased on the purchase, Ill go back again More

Service Dept Service on my F150 as always was excellent! Thanks Bruce!! His attention to detail and fast response along with his knowledge of how my truck works wa Service on my F150 as always was excellent! Thanks Bruce!! His attention to detail and fast response along with his knowledge of how my truck works was impressive! More

Excellent experience at Dave Sinclair Ford I went to Dave Sinclair Ford to look at purchasing a 2017 Ford Fusion. I called ahead and talked to salesman Joe Palumbo and told him what I was looki I went to Dave Sinclair Ford to look at purchasing a 2017 Ford Fusion. I called ahead and talked to salesman Joe Palumbo and told him what I was looking for. When I got there Joe had two vehicles with exactly what I wanted up front for me to test drive. Before we did the test drive he explained the differences in the engines and what EcoBoost was. I drove one vehicle and that was all I needed. We went inside and Joe surprised me with all the rebates that were available. That sealed the deal. Thank you Joe Palumbo, Mike Quinney and J.R. Willet for everything you did to help make this a quick and smooth car buying experience! More

oil service Overall I would say the service was above expected. Made an appointment and the car was completed as promised. As there is always room for improveme Overall I would say the service was above expected. Made an appointment and the car was completed as promised. As there is always room for improvement, I did write on overnight drop off envelope to please call to discuss any work needed above the standard oil change. There was no call I guess because there was no extra work needed. . More