Dave Smith Ford - Service Center

Used to be a good, reliable service department. I made an appointment weeks in advance to get a convenient time and they called me the day before to cancel. I had to take what time they could give me the fol appointment weeks in advance to get a convenient time and they called me the day before to cancel. I had to take what time they could give me the following week. Doing routine service they damaged the car and didn't tell me. I noticed the damage when I arrived home and called them to address the issue. After two days with no return call I filed a BBB complaint. Dave Smith responded and promised to repair at their expense. They allegedly ordered the part three months ago but now will not return calls to schedule service. On top of everything else they showed my car registered to someone else and I bought it direct from Dave Smith. Take your car there at your own risk because they WILL NOT stand by their work and you will have no recourse except to hire a lawyer. More

Service Dept I've had my car service by Dave Smith on a number of occasions. Whether it's Mike or Dolly they are always very professional. The waiting room is c I've had my car service by Dave Smith on a number of occasions. Whether it's Mike or Dolly they are always very professional. The waiting room is clean and comfortable. Everyone is just so helpful. Won't take my Ford any place else. Thomas Brunner Snyder N.Y. More

Bought a vehicle from Dave Smith in 2017, get a call while in for oil change that my vehicle needed lug nuts for 57 and some change due to someone wrenching on them to much and lug caps are rounded out. while in for oil change that my vehicle needed lug nuts for 57 and some change due to someone wrenching on them to much and lug caps are rounded out. Well, There dealership is the only ones that have ever removed the caps so I find that kinda interesting. So while in there talking to the sales lady, she explained that they are after market lug nuts they replaced them with....ok cool and I walked out the door. After reading over the invoice, they only replaced 5 of them at 11 something apiece. Since when does aftermarket lugs nuts cost 11 dollars apiece. I thought for 57 , they would all be replaced. Sounds like a scam. More

Worst Service Ever!! I have never left a review for anything before and had to sign up for google just for this reason because for the first time in my life I found it nec I have never left a review for anything before and had to sign up for google just for this reason because for the first time in my life I found it necessary. I found it so necessary that I am going to paste my review in any area that this service center is listed. I would pick zero stars if I could. I have never had such bad service before. My car was brought there with the battery light on. Another garage told me it was the grill shutters and to bring it to a Ford dealer. Instead of checking to make sure that was the problem, they just ordered the parts for my car and I was told they would take a few days to come in. While waiting for the parts for more than a week, my horn stopped working. Then my dashboard lit up like crazy and my car broke down. I had it towed back to Dave Smith on a Tuesday, called them and informed them what happened and was told because my car was in there before I had to wait until Wednesday to talk to the person overseeing my car. I have never heard of such foolishness. Called Wednesday and was told he did not come to work so my car just sat there with nobody doing a thing with it, meanwhile I am paying for a rental. Again, never had any garage ever do this. I should have had it re-towed to West Herr or Delacy after that, but I digress. I again explained to Dolly (who was the only person there that actually took the time to listen) every code that flashed on the dash and that the horn was not working. I watched her write all of this down. Finally, on Thursday I get a call telling me it was my alternator and the parts again would be a few days out. Never experienced that with West Herr. Called them again on Monday, had to leave a voicemail for Mike because he was busy. No return call from him. I called again on Tuesday and was told my parts were there and they were just getting it in for repair. One full week of a rental car to have an alternator changed. Go to pay the bill and they never gave me my AAA discount so had to wait for him to redo everything. I was told that my original parts/grill shutters could be restocked except for one which was a plug. I was told the plug would be in my car. It was not. At this point I was WAY too annoyed to go back in and ask for it. Got home, hit the lock button on my fob and figured out they never bothered to repair the horn. I have never had such a bad experience with a Ford service station before and I have driven Fords for over 30 years. I now have to take my car in once again to have the horn repaired, but it surely will not be to Dave Smith Ford. I will take the time to go out to West Herr where I know the work will actually be completed, and in a timely fashion. More

Awesome Service! Went above and beyond Brought my car in based on recommendations from a friend. Had some damage to the front bumper of my Honda civic and got quoted from a few different sh Brought my car in based on recommendations from a friend. Had some damage to the front bumper of my Honda civic and got quoted from a few different shops and this was the cheapest, but the quality of work was above and beyond! Not only did they do an awesome job replacing my bumper, but they also cleaned the interior of my car and washed the outside. My car looked brand new and if I ever need work again I'll know where to come. The staff was friendly and Larry was great! Took care of everything I needed and more, Would definitely recommend going here More

Awesome experience I went in for oil change per maintenance agreement and walked out with a new car and lower payment. Matt sales representative was very helpful and mad I went in for oil change per maintenance agreement and walked out with a new car and lower payment. Matt sales representative was very helpful and made the whole experience great. Would recommend him to everyone. More

fast,friendly,professional recently i took my fusion in for some srvice work. the dealership just went through a total renovation, and it looks great.the service write up area i recently i took my fusion in for some srvice work. the dealership just went through a total renovation, and it looks great.the service write up area is nice and open with quicklane attached to the main service drive. i was written up quickly and my vehicle was taken into the main service shop where all the magic happens. my fusion was quickly diagnosed and repaired in a reasonable amount ot time. great waiting area and even a carwash after servce. GREAT DEALERSHIP . More

Negligent Service Provided without a FULL REFUND New brake line, cylinder were replaced above truck's CRACKED FRAME by 4 mechanics. 1/2 monies returned, not full. Could've been killed driving. New brake line, cylinder were replaced above truck's CRACKED FRAME by 4 mechanics. 1/2 monies returned, not full. Could've been killed driving. More

I just had service done to my vehicle. The team at Dave Smith Ford seems to know what they're doing. Well done. Thank you for the good service. Smith Ford seems to know what they're doing. Well done. Thank you for the good service. More