Dave White Acura - Service Center

Jose is great and very helpful when it comes to your vehicles service. Would definitely recommend Dave White Acura service to anyone looking to get their car worked on. vehicles service. Would definitely recommend Dave White Acura service to anyone looking to get their car worked on. More

Excellent service at Dave White Acura. Scott the main service advisor does a great job explaining the work to be done and details of the job. Will definitely return service advisor does a great job explaining the work to be done and details of the job. Will definitely return More

Scott and the service department were great. Scott explained the issue with my MDX where I understood. Danielle at the front desk was not a pleasant person in our brief encounter. Some of the sales explained the issue with my MDX where I understood. Danielle at the front desk was not a pleasant person in our brief encounter. Some of the sales staff barely looked up from their phone and computer to acknowledge me. Perhaps they didn't think I had a high enough credit score...not sure but I did not get good energy from them. I will not consider this dealership in the future unless I deal with Scott and service. More

Scott Sulier is very kind, thorough and patient! I didn’t understand my final bill and Scott wasn’t available so Jose stepped in and “got to the bottom” of my concern. Both are A+ outstanding!! understand my final bill and Scott wasn’t available so Jose stepped in and “got to the bottom” of my concern. Both are A+ outstanding!! More

Scott was GREAT to work with, excellent communication and fantastic response. Was a pleasure to see someone take such pride in properly serving customers. Thank you. fantastic response. Was a pleasure to see someone take such pride in properly serving customers. Thank you. More

The only reason I return to Dave White and Acura is because of the Service Department’s manager. I think he provides a great level of customer service. I’ve been apart of Acura family for the past six because of the Service Department’s manager. I think he provides a great level of customer service. I’ve been apart of Acura family for the past six years. I recently moved to Toledo from Wisconsin which is why I use this service department. I’m just used to a higher quality of customer service. I’ve never been to an Acura service department that didn’t offer the clients a complimentary soda or something to drink other than coffee especially when you need work done that takes some time. Another issue I had- the worker needed to get into the glove box of my vehicle to change a filter. I was the “only” customer sitting in the lobby area and instead of the employee asking if I was Mr. McLendon he decided to ask another employee if he knew where I went. I don’t understand why he wouldn’t just ask me. After the second time of him asking the employee, I finally told him I was Mr.McLendon. It was very awkward. The employee stated he thought I was here for something else. If he didn’t know what I was there for why didn’t he ask me if I had been already helped. I wasn’t going to share this experience, but I keep getting text messages from you guys to take this survey. That’s my personal opinion. I will reiterate the only reason I continue to spend money at your facility is because I like the service department manager. The ratings reflect my experience outside of his dealings. More