Dave White Chevrolet - Service Center

Dave White Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dave White Chevrolet. The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thank you, Devon, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thank you, Dennis, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

rmonterrubio responded

CHECK MY REVIEW!!!! I brought my Equinox in on April 11 2023 to replace the blend door actuator that controls the a/c heat control knob. My mechanic had already fixed a problem with there being no heat by doing a heater core replacement on March 15 2023. It worked as intended until April 10 2023 when the blend door actuator went out. He said he could replace the actuator but I would have to take it to a GM dealership to have it recalibrated. I decided to have Dave White replace the actuator and have it recalibrated on April 11 2023. BIG MISTAKE!!! When I took it in to Dave White, I told them that I needed to replace the actuator and that it had a/c and heat. My mechanic had found out from a GM engineer that he knew that you could get heat and a/c by going through a procedure that worked. It had heat and a/c. When I took it in I told them that I had heat and a/c. The mechanic at Dave White called me and asked for more info on the problem with my a/c. I told him that I had a/c and heat. I told him I just needed to have the blend door actuator replaced and calibrated. He said that he had to put it on the computer to find the problem and couldn't take my word for it. The service manager called later that day and said it didn't need an actuator but a corroded battery terminal had caused the calibration to fail. They cleaned up the terminals and recalibrated. I was charged $348.11. On picking up the car, the blower and control knob didn't work. It just blew out cold normal air. They took it back and recalibrated again. It had heat, so I left. On the way home, I tried the a/c and it didn't work. I called them and told them about not having a/c. They set me up to bring it back on April 17 2023. They said the a/c had an expansion valve leak. I was charged $158.36. The next morning the heat and a/c were not being controlled by the control knob as the blend door actuator still didn't work. It did when I performed the work around procedure that the GM engineer had told my mechanic about. They then set up an appointment to have the blend door actuator replaced like I wanted all along. On April 27 2023, they replaced the actuator and did the the recalibration. Guess what, It worked as intended. I was charged $84.05 for the parts and they didn't charge me for the labor. I asked Nick Buck, the service agent, what the labor would have cost. He said around $175. The total to replace the actuator should have been around $259. I paid a total of $591.52 for all my troubles. Through out this whole time, I kept telling them that all I needed was a blend door actuator. They wouldn't listen to me. The only person that knew what I was talking about was a parts department person by the name of Greg. He actually listened to me.

Dave White Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Dave White Chevrolet, we look forward to having you as a valued customer for many years to come! The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

It's great to hear that we were able to help you out, Phil. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dave White Chevrolet! The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215

Dave White Chevrolet responded

Thanks for sharing your thoughts about your experience with Dave White Chevrolet. We appreciate your business and hope to see you again soon! The Place To Go Is Alexis & Monroe, Dave White Chevrolet Justin Jacobs jjacobs@whitecars.com 419-885-4444 Ext. 215